CAMILLUS HOUSE INC

The Camillus House 2020-2025 Strategic Plan consists of four strategic goals with accompanying Key Intended Outcomes (KIOs) and Key Performance Indicators (KPIs). The primary goal of Camillus House is to enhance its mission to improve the quality of life of the vulnerable and homeless. Additional goals are: 1. Sustainability, 2. Increased effectiveness and 3. Increased Efficiencies.

Camillus has put in place a number of strategies to achieve its stated goals. Mission enhancement will be achieved by ensuring all employees are mission-centered, improving assessing client satisfaction and improving client input into agency processes and programs. To ensure that the agency achieves sustainability strategic activities related to revenue maximization, board engagement and increasing brand awareness/recognition of Camillus House as best in class in providing homeless housing and services are geared towards improving and expanding revenue streams, establishing an endowment fund and growing services. Agency effectiveness will be accomplished through maintenance of accreditation, expansion of services for clients, meeting and exceeding funder/homeless system and internal performance benchmarks, improving internal processing, staff training, improving employee retention and implementing an effective QA &QI program. Camillus will seek to improve efficiency by improving assess management, implementing a capital renewal and replacement program, enhancing procurement processes, improving the cost allocation process and increasing in-kind contributions to the agency.

Camillus House has extensive experience in serving the homeless population in Miami-Dade County through its system of care for the homeless. Camillus House was established in 1960 and has grown over the past 60 years into a comprehensive system of care, providing prevention, day services, outreach, emergency housing, behavioral health treatment, supported transitional and permanent housing, rapid rehousing, employment and education assistance, and day services (meals, clothing etc.) Each year we serve over 4000 unique clients in the Camillus Day Center, almost half of whom are new to Miami-Dade Homeless services. Our specialized street outreach program , Project Lazarus serves some 300 hard-to-serve individuals on the streets of Miami in an effort to engage them in services. Camillus operates over 250 emergency shelter beds and serves more than 700 families and individuals in permanent supportive housing, providing the supportive services needed to keep these households in their homes. Camillus behavioral health treatment programs and Assertive Community Treatment programs received a full from CARF (Commission for the Accreditation of Rehabilitation Facilities). This is a testament to the standard of clinical care being provided to chronically homeless individuals in residential treatment scattered site permanent housing programs.

The Camillus House Board of Directors comprises 59 highly regarded professionals and Miami-Dade community leaders. Camillus House is led by a leadership team with extensive experience in organizational development and management, homeless services provision, fundraising and grant management, fiscal management and program development and implementation. The executive leadership team is supported by a team of Directors supervising case managers, licensed mental health clinicians, and social workers as well as grant management, administrative, finance and ancillary staff. Camillus’ staff is a compassionate and diverse group of approximately 160 social service, primary and behavioral health, and administration professionals and ancillary staff.

The effectiveness of our services is reflected in client outcome data. In FY 19-20, 96% of our clients in permanent supportive housing retained housing and 63% of clients leaving substance abuse treatment successfully completed the program.

The agency fielded 18,000 calls to the Homeless Prevention Helpline and provided 186 households with homeless prevention services. On average each month 650 individuals a month were provided with meals, clothing, showers and referral services through the Camillus House Day Center.

In our last fiscal year, 40 of the hardest to serve, on-street chronically homeless individuals in Miami-Dade County were placed into permanent housing.

On a scale of 1-4, of clients surveyed overall satisfaction with services provided was 3.76. In addition, we recently retained our 3-year CARF accreditation through 2023, a testament to the quality of the services we provide to the homeless in Miami-Dade County.

Camillus House has made great strides in its sustainability efforts, growing its private grant and donor funding by over a million dollars over the previous fiscal year, exceeding the funding target by 26%. Government grants grew in total value by $700,000, a 5% increase and the agency started an endowment fund.

Ongoing efforts at Camillus House will focus on improving housing outcomes for shelter clients, increasing client income across programs and ensuring the ongoing sustainability of the agency’s operations.