Children's Case Management Organization, Inc.

Strong In Every Way

aka Families First of Palm Beach County   |   West Palm Beach, FL   |  www.familiesfirstpbc.org

Mission

Empowering families of all histories and challenges to grow strong in every way.

Notes from the nonprofit

Families First has been very fortunate to have contributors, volunteers and supporters like you. Your ongoing support has given us the opportunity to continue to work with each family even during these difficult times. With the onset of COVID-19, we had to be creative. We began providing therapeutic services, case management and outreach using telehealth platforms. Families First staff used this technology to keep in close contact with our clients to make sure children were safe and parents were coping with stressful conditions in a healthy manner. Although our families faced many challenges, it was because of your generosity that we were able to assist them. Our staff also distributed gift cards so families could purchase food, delivered diapers, PPE’s (masks, hand sanitizers, etc.,) and other basic necessities. None of this could have been possible without you. With 2020 now behind us, we look at the New Year with endless possibilities. We hope you will continue to support us

Ruling year info

1990

Chief Executive Officer

Mrs. Julie Ann Swindler

Main address

3333 Forest Hill Blvd. 2nd Floor

West Palm Beach, FL 33406 USA

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EIN

65-0166352

NTEE code info

Family Services (P40)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The agency is strategizing for Families First future with utilizing the theme of 'legacy building' to address planned changes as well as succession planning for leadership. Besides having a blueprint as a roadmap, the agency is engaging staff, management and the board members to provide input. Also Green Belt in Six Sigma. The agency leadership is researching the integrative nature of the work across programs and with administrative functions. The leadership is not only thinking about financial sustainability, but about Families First positioning relative to competencies and values. The agency will continue to impact our communities in ways that improve healthy family functioning as part of an Holistic Child - Family - Development model of practice. The areas of concentration will be: Family Need Assessment; Family Trauma Prevention; Family Development & Education; Family Therapeutic Intervention and Family Connection to meet families at various life stages of develop.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Healthy Families

Healthy Families Florida is a statewide, nationally accredited, family support and coaching program that helps parents provide the safe and stable environments children need for healthy growth and development. The program improves childhood outcomes and increases family self-sufficiency by empowering families through education and community support.

Population(s) Served
Infants and toddlers
Families

Targeted Outreach for Pregnant Women Act (TOPWA) is a unique street outreach program in which staff go into the community and engage women who may be pregnant and at risk for HIV and substance abuse. TOPWA's vision is to end perinatal transmission of HIV/AIDS, lower the risk of substance exposure to newborn infants and to reduce endangerment to newborns. A main goal of this program is to promote healthy birth outcomes by connecting at-risk pregnant mothers to prenatal care services through Palm Beach County's Healthy Beginnings system and other essential community resources.

Population(s) Served
Women and girls
Ethnic and racial groups

Bridges to Success serves families affected by HIV, chronic mental illness and/or substance abuse history that impacts their ability to achieve successful independent living. The project focuses on providing permanent housing with supportive services to families in Belle Glade, Pahokee and Royal Palm Beach areas of Palm Beach County.

Population(s) Served
Homeless people
People with disabilities

The Kin Support Project is an innovative program that provides community and home-based social services to kinship families (grandparent, aunt, uncle or adult sibling caring for another relative's child). The program assists kinship families in accessing resources and services that address financial, health, educational, emotional health, social and legal concerns. Services include: 1) linkage to such community resources as economic benefits and health insurance for family members, 2) supportive counseling and education, 3) support groups for relative caregivers, 4) advocacy and assistance in navigating various systems, as well as 5) connecting families to such services as individual or family therapy when needed. Through the program's strong collaboration with Legal Aid Society of Palm Beach County, kinship families are able to access legal advice and services.

Population(s) Served
Caregivers
Children and youth

The Children's Behavioral Health Services program provides trauma informed therapeutic intervention services to high-risk children/youth (6-22) and their families throughout Palm Beach County. Services are offered in schools, family homes and community-based settings.

Population(s) Served
Children and youth
At-risk youth

Child First is a national, evidence-based, two-generation model that works with very vulnerable young children and families, providing intensive, home-based services.

When young children grow up in environments where there is violence, neglect, mental illness, or substance abuse, the stress can be toxic to their developing brains. But, we can intervene to prevent this damage. Scientific research demonstrates that we can make a difference if we:
Work to connect families to needed community-based services to decrease the stress, and
build strong, loving, parent-child relationships that protect and heal the brain from trauma and stress. Our goal is a young brain focused on learning rather than a brain focused on survival.

Population(s) Served
Infants and toddlers
Families

Where we work

Accreditations

Council on Accreditation (COA) 2016

Coucil on Accreditation (COA) 2020

Child First Accreditation 2020

Healthy Families Palm Beach Accreditation 2020

Awards

Healthy Families Palm Beach Accreditation 2015

Healthy Families America

Outstanding Partner Agency Workplace Campaign 2012

United Way of Palm Beach County

Excellence in Participant Retention for Healthy Families Palm Beach 2010

Healthy Families Florida

Certified for Excellence in Nonprofit Management 2017

Nonprofits First

Neighborhood Builders 2017

Bank of America

Certfied for Excellence in Nonprofit Management 2018

Nonprofits First

Certified for Excellence in Nonprofit Management 2019

Nonprofits First

Certified for Excellence in Nonprofit Management 2020

Nonprofits First

Number of pregnant women tested for HIV

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Ethnic and racial groups, Economically disadvantaged people

Related Program

Targeted Outreach for Pregnant Women

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2020, Families First engaged 180 pregnant, high-risk women; 100% of the of the 14 babies born to HIV+ mothers tested negative to HIV by five months of age. Since inception of the program 100%.

Percentage of children who have been in the program for six months and the families have not had a verified child abuse report

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families

Related Program

Healthy Families

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2020, 100% of 820 children were free from abuse & neglect while in service; In 2019, 100% of 869 children; In 2018, 98% of 737 children; In 2017, 100% of 770 children; In 2016, 99% of 864 children;

Percentage of children and families who have completed the program for one year and have no verified abuse

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families

Related Program

Healthy Families

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2020, Families First served 396 families including 820 children and 420 adults. 100% of the children were free from abuse and neglect during service and 99% one year post service.

Percentage of children remaining with relative caregivers and out of the child welfare system

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Caregivers

Related Program

Kin Support Project

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2020, 100% of 111 children remained with their relative caregivers & out of the child welfare system; In 2019, 100% of 126 children ; In 2018 - 100% of 124 children; in 2017 - 99% of 137 children;

Percentage of the families who maintained or increased their income.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2020, 90% of 13 families maintained or increased their income including wages and benefits. Two families had exited the program and new families were accepted in fiscal year 2020.

Percentage of families maintain a safe and functional living space

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2020, Families First served 13 families that included 28 children and 20 adults. 100% of the families maintained a safe and functional living space and permanent housing for the year.

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2020, 13 out of 13 families retained permanent housing for at least 6 months; 2019, 10 out of 10 families retained permanent housing for at least 6 months; 2018, 10 out of 10 families.

Percent of families completing service and reducing the long-term develpmental impact of stress and trauma on children

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families

Related Program

Child First

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2020, 98.4% of children did not have a verified finding of maltreatment after 60 days of service, & 96% of children ages 0 to 5 did not have a DCF verified finding within 365 days of program discharge

Through Behavioral Health Services, 80% of children will achieve placement stability.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, At-risk youth

Related Program

Children's Behavioral Health Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2020, this program served 296 children & 267 adults - 82% of the students had a reduction in mental health sysmptoms & maintained home and school stability and 85% increased social emotional wellnes.

Number of families served through Behavioral Health Services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, At-risk youth

Related Program

Children's Behavioral Health Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2020, Families First served 133 families. 82% of 296 children improved their behavior at home and school settings; 85% improved their social emotional functioning .

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. Maintain a board committee structure that is representative of the community and continues to follow best practices in Nonprofit and Board Governance.

2. Maintain foundation board activities to include connection with individuals who can increase donors for the organization.

3. Expand and enhance funding sources

4. Enhance public awareness to increase giving and support to the organization.

5. Improve organizational competence, structure, performance and increased accountability

6. Develop a legacy building vision for Families First services, consistent with the mission of the organization. Final recommendations to be reported to the ELT and Board of Directors.

Goal 1 Strategies:
A. Recruit community members with specific expertise to participate in various committees such as Human Resources, Program, Audit, Technology and Development.

Goal 2 Strategies:
A. Increase Planned Giving Committee to a minimum of 15 members.
B. Conduct two planned giving center of influence events.
C. Quarterly attendance by foundation members and director of development at Planned Giving Council meetings

Goal 3 Strategies:
A. Increase corporate gifts for the annual luncheon by 3% each year and for the poker, South Cty Event and any other fundraising events each year by 5%.
B. Expand funding partnerships with country clubs in gated communities to three presentations bi-annually for a total of six by end of strategic plan cycle.
C. Increase income received from grants awarded by family foundations annually by 5% through research and connections.
D. Based on direct mail campaign gifts and research, build a plan to connect to annual donors.

Goal 4 Strategies:
A. Annually increase the average donation and donor base that comes through the web site and increase utilization of social media by 5% each year.
B. Expand social media utilization current trends and patterns in the communications’ field.
C. Promote reputational areas of Families First such as COA accreditation and educate donors in order to increase their support of the organization.
D. Position board and agency leadership expertise to be available to and sought as resources for newspapers and community papers to increase awareness of the agency.

Goal 5 Strategies:
A. Receive Nonprofits First Reaccreditation in Excellence.
B. Submit the Self-Study to COA for Reaccreditation and achieve national reaccreditation in 2020.
C. Review and update currently approved succession plan to address key personnel, i.e., CEO, Deputy Director, Director of Finance, Program Directors, and Director of Development.
D. Conduct a feasibility study for the purchasing of a building for Families First.
E. Replace computers for programs not funded by CSC at the five year old mark.
F. Renew 3-year laptop tracking license subscription.
G. Continue to clean up the network drives and map for agency’s maximum efficiency.
H. Purchase and configure new on premises server to take the place of the one now in service.

Goal 6 Strategies:
A. Review and clarify the agency’s vision, mission and values. Evaluate program services currently offered to determine viability, appropriateness of population being served, and continued need.
B. Conduct a strategic planning analysis focused on program enhancement, expansion, and innovation.
C. Conduct a strategic planning analysis focused on organizational development and structural changes needed to support current and expansion services.
D. Continue to seek credentialing in Medicaid and/or private insurance plans for behavioral health services.
E. Define new diversified funding sources to support potential new legacy building vision and growth.

1. The agency has an involved and engaged Board of Directors for the operations of the organization and a Foundation Board with 15 members engaged in fundraising and investment opportunities. The agency has created an endowment for the organization.

2. The agency also has a talented Executive Leadership Team that continually works on program planning and future implementation of programs to meet gaps in services. Children's Behavioral Health Services began in October 2014, expanding to the Achievement Centers in 2015 and Communities in Schools in 2016, expanding again in 2018 adding two additional therapists. This program also expanded to services in partnership with the School District. Child First was implemented in April 2015. Infant Mental Health Clinician for birth to five and work with Early Childhood Court began in 2020.

3. The Middle Management provides strong supervisory support to the staff to ensure quality programming.

4. As an accredited agency through the Council on Accreditation, Families First utilizes a performance quality improvement review of all operations and programs on a quarterly basis and makes changes as necessary to ensure the agency is maintaining its high performance.

5. The agency has strong leadership and maintains excellent fiscal oversight that has been documented in monitoring reports and accreditations.

6. The agency achieved three national accreditations in 2020. The agency was reaccredited in the COA, reaccredited in Healthy Families America, and accredited nationally for the first time in Child First.

7. The agency successfully implemented telehealth services with all programs in 2020 to ensure services continued during the pandemic.

Accomplishments:

1. The agency has approved the composition and recruitment of board members plan.

2. The agency has completed the board governance evaluation.

3. Families First Healthy Families Palm Beach Program was fully Reaccredited through Healthy Families America and has completed reaccreditation in 2020.

4. Training schedule and plan has been implemented with various trainings held at all staff meetings. Shared leadership analysis, recommendation and consultations has taken place. Training survey was completed by all staff. The agency approaches it's work and service with a racial equity lens. Staff members are being sent to the racial equity institute. Sending therapists to trainings such as EMDR, Child Parent Psychotherapy, Restorative Justice and trauma informed care.

5. Operations Manual was completed.

6. Fund EZ 10 Project was completed and fully implemented in October 2014.

7. Staff are involved in the monthly newsletter. The communication for staff is disseminated via inner circle, emails, faxes and through supervisory individual and group meetings.

8. Have implemented a newsletter to community stakeholders 2 times a year.

9. Increased agency presence on Facebook, twitter, you tube videos, and redesigned web site which was implemented 1/1/2020.

10. The agency has established an endowment at Community Foundation for Palm Beach and Martin Counties and an Investment Account through Merrill Lynch.

11. Established a Planned Giving Committee and developed materials to disseminate. In 2020 will have two planned giving events.

12. Was expedited through the Council on Accreditation for reaccreditation in December 2015 and had our site visit from COA for the reaccreditation in December 2019. Was reaccredited in March 2020.

13. Received a Medicaid number.

14. Started billing for Medicaid in February 2017 and began billing for Sunshine in May 2018 and working towards other panels.

15. Implemented the Child First Program and received a score of 98% out of 100%, becoming fully nationally accredited in 2020.

16. Expanded behavioral health services and have therapists providing services in several schools around the County and in 2020 added telehealth services.

17. Hired a Development Associate to assist with research on grants, providing assistants with special events and administrative support, keeping the donor data base up to date and overseeing all the social media aspects of the agency on 1/1/20.

Other items left to be accomplished:

1. Set up a major gift campaign.

2. Research foundations from gated communities that would be a match for Families First programs. So far receiving monetary support from three foundations.

4. Expand planned giving efforts.

5. Purchase a building for the agency.

6. Research other grant funding opportunities through Foundations.

7. Rebranding of the agency which will take place in 2021.

8. Completion of two green belt projects in 2021

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Families First of Palm Beach County provides child abuse prevention/intervention, access to prenatal/maternal health care, housing, and behavioral health services for children/families whose social, emotional, and developmental health and wellness are negatively impacted by trauma and toxic stress. The agency serves children from prenatal to age 22 and their families.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    The utilization of a combination of telehealth and home visiting services to meet the needs of the families we serve.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    One of the agency's core values is that "Families are the Experts". The power is always with the family and it strengthens our partnership and relationship with the people we serve because of how the agency staff practices and delivers services.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Children's Case Management Organization, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Children's Case Management Organization, Inc.

Board of directors
as of 8/17/2021
SOURCE: Self-reported by organization
Board chair

Mrs. Dena Sisk Foman

McLaughlin & Stern

Term: 2021 - 2022

Sandra Fleming

The Private Client Reserve at U S Bank

Bari Goldstein

Ward Damon, Attorneys at Law

Michael Floyd

Pharmacy Development Services

Daniel Lustig

Pike & Lustig, LLP

Raul Mercader

Insurance Office of America

Ofelia Utset

Deluge Biotechnologies

Dena Sisk Foman

McLaughlin & Stern, LLP

Barbara LeBrun

NAI/Merin Hunter Codman, Inc.

Barbara McQuinn

Palm Beach County School Board Member

Byrnes Guillaume

Byrnes N. Guillaume, Esq.

Ronny Nunez

BBVA Compass

Jennifer Chiarenza

Working Gears, HR

Jim Springer

Barbara James

Bethesda Hospital Foundation

Jon Maples

Northwestern Mutual Financial Network

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/30/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 03/04/2020

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.