PLATINUM2023

Children's Case Management Organization, Inc.

Strong In Every Way

aka Families First of Palm Beach County   |   West Palm Beach, FL   |  www.familiesfirstpbc.org

Mission

Empowering families of all histories and challenges to grow strong in every way.

Notes from the nonprofit

Families First has been very fortunate to have contributors, volunteers and supporters like you. Your ongoing support has given us the opportunity to continue to work with each family even during these difficult times. With the aftermath of COVID-19, we continue providing therapeutic services, case management and outreach in homes, schools, communities, and utilizing telehealth when appropriate to connect with families. Our staff continues to address toxic stress, depression and anxiety caused by the pandemic, ensuring clients receive quality evidence-based practices to meet their needs. Your generosity has assisted our agency to continue our quality service, meeting the ongoing demand and expanding services in the IMH and BHS programs. The agency also expanded Kin Support to the Glades. None of this could have been possible without you. In 2023 we are in a year with endless possibilities, adding Head Start programming in IMH. We hope you will continue supporting our work.

Ruling year info

1990

Chief Executive Officer

Mrs. Julie Ann Swindler

Main address

3333 Forest Hill Blvd. 2nd Floor

West Palm Beach, FL 33406 USA

Show more contact info

EIN

65-0166352

NTEE code info

Family Services (P40)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The agency is strategizing for Families First future with utilizing the theme of 'legacy building' to address planned changes as well as succession planning for leadership. Besides having a blueprint as a roadmap, the agency is engaging staff, management and the board members to provide input. Also Green Belt in Six Sigma. The agency leadership is researching the integrative nature of the work across programs and with administrative functions. The leadership is not only thinking about financial sustainability, but about Families First positioning relative to competencies and values. The agency will continue to impact our communities in ways that improve healthy family functioning as part of an Holistic Child - Family - Development model of practice. The areas of concentration will be: Family Need Assessment; Family Trauma Prevention; Family Development & Education; Family Therapeutic Intervention and Family Connection to meet families at various life stages of develop.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Healthy Families

Healthy Families Florida is a statewide, nationally accredited, family support and coaching program that helps parents provide the safe and stable environments children need for healthy growth and development. The program improves childhood outcomes and increases family self-sufficiency by empowering families through education and community support.

Population(s) Served
Infants and toddlers
Families
Parents
Pregnant people

Targeted Outreach for Pregnant Women Act (TOPWA) is a unique street outreach program in which staff go into the community and engage women who may be pregnant and at risk for HIV and substance abuse. TOPWA's vision is to end perinatal transmission of HIV/AIDS, lower the risk of substance exposure to newborn infants and to reduce endangerment to newborns. A main goal of this program is to promote healthy birth outcomes by connecting at-risk pregnant mothers to prenatal care services through Palm Beach County's Healthy Beginnings system and other essential community resources.

Population(s) Served
Women and girls
Ethnic and racial groups
Pregnant people
People with diseases and illnesses

Bridges to Success serves families affected by HIV, chronic mental illness and/or substance abuse history that impacts their ability to achieve successful independent living. The project focuses on providing permanent housing with supportive services to families in Belle Glade, Pahokee, and Royal Palm Beach areas of Palm Beach County.

Population(s) Served
Homeless people
People with disabilities
People with diseases and illnesses

The Kin Support Project is an innovative program that provides community and home-based social services to kinship families (grandparent, aunt, uncle, or adult sibling caring for another relative's child). The program assists kinship families in accessing resources and services that address financial, health, educational, emotional health, social and legal concerns. Services include 1) linkage to such community resources as economic benefits and health insurance for family members, 2) supportive counseling and education, 3) support groups for relative caregivers, 4) advocacy and assistance in navigating various systems, as well as 5) connecting families to such services as individual or family therapy when needed. Through the program's strong collaboration with the Legal Aid Society of Palm Beach County, kinship families can access legal advice and services.

Population(s) Served
Caregivers
Children and youth

Behavioral Health Services program provides trauma-informed therapeutic intervention services to high-risk children/youth (6-22) and their families throughout Palm Beach County. Services are offered in schools, family homes, and community-based settings.

Population(s) Served
Children and youth
At-risk youth
Parents

Child First is a national, evidence-based, two-generation model that works with very vulnerable young children and families, providing intensive, home-based services.

When young children grow up in environments where there is violence, neglect, mental illness, or substance abuse, the stress can be toxic to their developing brains. But we can intervene to prevent this damage. Scientific research demonstrates that we can make a difference if we provide the following services:

1. Work to connect families to needed community-based services to decrease the stress, and
2. build strong, loving, parent-child relationships that protect and heal the brain from trauma and stress.

Our goal is a young brain focused on learning rather than a brain focused on survival.

Population(s) Served
Infants and toddlers
Caregivers

Infant Mental Health refers to how well a child develops socially and emotionally under the age of five. It takes a wholistic approach to treating young children and their primary caregivers together in the therapeutic treatment.

Population(s) Served
Infants and toddlers
Caregivers

Where we work

Awards

Healthy Families Palm Beach Accreditation 2015

Healthy Families America

Outstanding Partner Agency Workplace Campaign 2012

United Way of Palm Beach County

Excellence in Participant Retention for Healthy Families Palm Beach 2010

Healthy Families Florida

Certified for Excellence in Nonprofit Management 2017

Nonprofits First

Neighborhood Builders 2017

Bank of America

Certfied for Excellence in Nonprofit Management 2018

Nonprofits First

Certified for Excellence in Nonprofit Management 2019

Nonprofits First

Certified for Excellence in Nonprofit Management 2020

Nonprofits First

Certified for Excellence in Nonprofit Management 2021

Nonprofits First

Certified for Excellence in Nonprofit Management 2022

Nonprofits First

Number of pregnant women tested for HIV

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Ethnic and racial groups, Economically disadvantaged people, People with disabilities, Pregnant people

Related Program

Targeted Outreach for Pregnant Women

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, Families First engaged 182 pregnant, high-risk women; 100% of the babies born to HIV+ mothers tested negative for HIV since the inception of this program.

Percentage of children who have been in the program for six months and the families have not had a verified child abuse report

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families, Pregnant people

Related Program

Healthy Families

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, 99% of 843 children were free from abuse & neglect while in service; In 2021, 99% of 925 children were free from abuse & neglect while in service; In 2020, 100% of 820 children.

Percentage of children and families who have completed the program for one year and have no verified abuse

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families, Pregnant people

Related Program

Healthy Families

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, Families First served 843 children and 654 adults. 100% were free from abuse and neglect post service one-year follow-up; In 2021, 100% outcome with 925 children and 442 adults served.

Percentage of children remaining with relative caregivers and out of the child welfare system

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Caregivers

Related Program

Kin Support Project

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, 100% of 127 children remained out of the welfare system; 100% In 2021, 98% of 122 children remained with their relative caregivers & out of the child welfare system; 100% in 2020.

Percentage of the families who maintained or increased their income.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2022, 80% of 10 families maintained or increased their income; In 2021, 90% of 12 families maintained or increased their income including wages and benefits. 100% remained housing stable.

Percentage of families maintain a safe and functional living space

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, Families First served 10 families that included 16 children and 18 adults. 100% maintained a safe and functional living space.

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people, People with disabilities

Related Program

Bridges to Success

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2022, 10 out of 10 families retained permanent housing for at least 6 months; 2021, 12 out of 12 families retained permanent housing for at least 6 months.

Percent of families completing service and reducing the long-term develpmental impact of stress and trauma on children

This metric is no longer tracked.
Totals By Year
Population(s) Served

Infants and toddlers, Families

Related Program

Child First

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, 93% of the families who were discharged improved in at least one domain. 74.3% of the families completed services successfully.

Through Behavioral Health Services, 80% of children will achieve placement stability.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, At-risk youth

Related Program

Behavioral Health Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

In 2022, 99% of the students had a reduction in mental health symptoms and maintained school and home stability.

Number of families served through Behavioral Health Services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, At-risk youth

Related Program

Behavioral Health Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2022, Families First served 139 families. 99% of 301 children improved their behavior at home and school settings.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. To create a coordinated and consistent strategy around communicating the organization's message to the community while building relationships and partnerships to advance the mission.

2. To keep Families First of Palm Beach County alive and relevant while allowing the board, staff, and community to fulfill the mission of the Agency.

3. To implement processes and expansion of opportunities to meet the needs of the agency, programs, and client needs.

4. To maintain all local and national accreditations.

I. MARKETING AND PR

KEY ACTION STEPS
1) Create a mission elevator speech for board, staff, and interns
2) Create a comprehensive and professional marketing strategic plan
3) Design a social media program that allows for enhancement of community engagement
4) Measure the algorithms of engagement on a quarterly basis and year over year

II. FINANCIAL SUSTAINABILITY

KEY ACTION STEPS
1) Nonprofit/corporate partnership
A. Research new businesses that have come to Palm Beach County with likeminded missions.
B. Reach out to key employee of the business that oversees corporate partnerships.
C. Make presentations regarding the agency which includes case for support and benefits of both parties to corporations.
D. Prepare follow up materials as necessary.
E. Result will be a minimum of six new corporate partnerships each year.
2) Legacy/planned giving/endowment
A. Expand the legacy committee by a minimum of three members.
B. Hire another development professional for planned giving, legacy gifts, endowment and major gifts.
C. Attend 90% of the planned giving estate council meetings.
D. Identify prospects from existing data base.
E. Infuse planned giving language into existing messaging.
F. Utilize board members as connectors to community stakeholders.
G. Create a legacy society with special benefits for member s who indicate a bequest or planned gift.
H. Ask for blended gifts such as part annual support, part special project or campaign, and part planned gift for endowment.
I. Hold a minimum of two planned giving events each year with potential donors and planned giving ambassadors.
J. Target to receive a minimum of two planned gifts each year.
K. Target: an increase of revenue in planned gifts of $500,000 over two years.
3) Grants
A. Secure three new foundation grants for the organization each year
B. Target is to increase grant funding by 5% each year.

III. PROGRAMMATIC DEVELOPMENT

KEY ACTION STEPS
1) HEALTHY FAMILIES
A. T o determine need to increase part time assessment specialist to full time
B. To seek funding for one full time creole speaking family specialist
2) TOPWA
A. Expand use of electronic records
B. Increase competency and master ability to provide rapid testing
3) BRIDGES TO SUCCESS
A. Develop enhancement to program to secure therapeutic services for children and adults in the program.
4) INFANT MENTAL HEALTH
A. Secure funding for a creole speaking licensed therapist
B. Increase Medicaid resources and expand insurance panels
5) BEHAVIORAL HEALTH SERVICES
A. Increase Medicaid resources and expand insurance panels
B. Conduct community assessment of salary for registered interns and licensed clinicians with respect to retention of staff
C. Assessment and implementation of evidence-based training for therapists.

IV. ACCREDITATION MAINTENANCE

KEY ACTION STEPS
1) To achieve COA national accreditation for the fourth time including IMH for the first time.
2) Achieve Child First, Healthy Families, and Nonprofits First reaccreditations.

1. The agency has an involved and engaged Board of Directors for the operations of the organization and a Foundation Board with 12 members engaged in fundraising and investment opportunities. The agency has created an endowment for the organization.

2. The agency also has a talented Executive Leadership Team that continually works on program planning and future implementation of programs to meet gaps in services. Children's Behavioral Health Services began in October 2014, expanding to the Achievement Centers in 2015 and Communities in Schools in 2016, expanding again in 2018 adding two additional therapists. This program also expanded to services in partnership with the School District. Child First was implemented in April 2015. Infant Mental Health Clinician for birth to five and work with Healthy Beginnings Counseling in 2020, expanding to Head Start in 2022.

3. The Middle Management provides strong supervisory support to the staff to ensure quality programming.

4. As an accredited agency through the Council on Accreditation, Families First utilizes a performance quality improvement review of all operations and programs on a quarterly basis and makes changes as necessary to ensure the agency is maintaining its high performance.

5. The agency has strong leadership and maintains excellent fiscal oversight that has been documented in monitoring reports and accreditations.

6. The agency achieved three national accreditations in 2020. The agency was reaccredited in the COA, reaccredited in Healthy Families America, and accredited nationally for the first time in Child First.

7. The agency successfully implemented telehealth services with all programs in 2020 to ensure services continued during the pandemic and now has a hybrid system of care, providing services in homes, schools, communities, and through telehealth.

Accomplishments:

1. The agency has approved the composition and recruitment of board member's plan.

2. The agency has completed the board governance evaluation.

3. Families First Healthy Families Palm Beach Program was fully Reaccredited through Healthy Families America and has completed reaccreditation in 2020.

4. Training schedule and plan has been implemented with various trainings held at all staff meetings. Shared leadership analysis, recommendation and consultations has taken place. Training survey was completed by all staff. The agency approaches the work and service with a racial equity lens. Staff members are being sent to the racial equity institute. Sending therapists to trainings such as EMDR, Child Parent Psychotherapy, Restorative Justice, Sand Tray, and trauma informed care.

5. Operations Manual was completed.

6. Fund EZ 10 Project was completed and fully implemented in October 2014.

7. Staff are involved in the monthly newsletter. The communication for staff is disseminated via inner circle, emails, faxes and through supervisory individual and group meetings.

8. Have implemented a newsletter to community stakeholders 2 times a year.

9. Increased agency presence on Facebook, twitter, you tube videos, and redesigned web site which was implemented 1/1/2020.

10. The agency has established an endowment at Community Foundation for Palm Beach and Martin Counties and an Investment Account through Merrill Lynch.

11. Established a Planned Giving Committee and developed materials to disseminate. In 2023 will have two planned giving events and an updated legacy page on the website.

12. Was expedited through the Council on Accreditation for reaccreditation in December 2015 and had our site visit from COA for the reaccreditation in December 2019. Was reaccredited in March 2020.

13. Consultant assisted the agencies with Medicaid applications and credentialing all our therapists.

14. Receiving the highest scores and outcomes of the Child First programs.

15. Expanded behavioral health services and have therapists providing services in several schools around the County and also added services with Division of Juvenile Justice.

16. Hired a legacy consultant to assist the Development Team with meeting the strategic plan objectives in 2023.

Other items left to be accomplished:

1. Set up a major gift campaign.

2. Research foundations from gated communities that would be a match for Families First programs. So far receiving monetary support from three foundations.

4. Expand planned giving efforts.

6. Research other grant funding opportunities through Foundations.

7. Update our legacy page on the website.

8. Developing additional corporate partnerships.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Children's Case Management Organization, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Children's Case Management Organization, Inc.

Board of directors
as of 03/02/2023
SOURCE: Self-reported by organization
Board chair

Mr. Byrnes Guillaume

Byrnes N. Guillaume, Esq.

Term: 2023 - 2024

Sandra B Fleming

The Private Client Reserve at U S Bank

Bari Goldstein

Ward Damon, Attorneys at Law

Michael Floyd

ADT Solar

Daniel Lustig

Pike & Lustig, LLP

Raul Mercader

Amwins Connect Insurance Services

Dena Sisk Foman

McLaughlin & Stern, LLP

Barbara McQuinn

Palm Beach County School Board Member

Byrnes N Guillaume

Byrnes N. Guillaume, Esq.

Jennifer Chiarenza

Palm Beach County Food Bank

Jim Springer

Bank of Belle Glade

Barbara James

Bethesda Hospital Foundation

Alex Dobin

Florida Power & Light

Luis Cure

Amerant Bank

Sherry Canterbury Schmidt

Cornerstone Realty, Inc .

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/2/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 03/10/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.