IMPOWER is dedicated to the mission of "changing lives by protecting, counseling, teaching and inspiring individuals and families to reach their full potential."

Ruling year info


President & CEO

Ms. Anna M. Kesic

Main address


LONGWOOD, FL 32750-3534 USA

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Formerly known as

Intervention Services, Inc.



NTEE code info

Human Service Organizations (P20)

Alcohol, Drug and Substance Abuse, Dependency Prevention and Treatment (F20)

Low-Cost Temporary Housing (includes Youth Hostels) (L40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health Counseling & Telepsychiatry

These programs provide treatment to children, adolescents, adults and families who are experiencing mental health, substance abuse or behavioral health challenges. Services are available at a variety of geographic locations including our offices, school, home and day care settings but primarily offered via telehealth, a HIPAA compliant, secure virtual treatment option conducted through a cell phone, tablet or computer.  Specific services include: Psychiatric evaluationsMedication management Mental health counseling - evaluations and treatment

Population(s) Served
Economically disadvantaged people

The Grove is a 70-bed
youth residential substance misuse treatment program that supports adolescents
suffering from alcohol or substance misuse in need of an intensive, individual
support plan. The treatment program is available for youth ages 13-18 with substance
misuse disorders who need a clearer direction and time to recover. The
recommended stay ranges from three to six months depending on the individual's
progress. A family component educates those closest to the youth about chemical
dependency and the practical skills needed to support the youth in his/her
vision of a better life. In conjunction with The Hazelden Betty Ford evidenced-based practices, therapeutic experiences focus on helping youth overcome trauma and start the recovery process. Emphasis is placed on healing of the mind, body and spirit which assist the youth in strengthening themselves and achieve self-realization. Our therapeutic approach enables youth to learn about every aspect of their being. Youth who leave The Grove will already have supports in their home environments with ongoing telehealth therapy and medication management through our HIPAA-compliant, web-based platform

Population(s) Served
Substance abusers

Adoptions Programs (Brevard County)IMPOWER's Adoptions program recruits and trains individuals interested in adopting children who have been abused or neglected and involved in the child welfare system. IMPOWER works to find the right match between the child and the parent, provides continuous guidance throughout the adoption process, and assists in the management of the legal process. 143 adoptions were finalized during FY17-18; equivalent to 153% of the state contracted goal! 

Intake and Placement Services (Orange, Osceola and Seminole Counties)
Intake and Placement aids children entering the child welfare system of care. Its responsibility is to ensure timely initiation into the system, location and placement of a child into a home, assignment of cases to various providers and levels of care, and placement stability of a child in their care. In FY17/18, 1,709 children/youth were staffed for services; of which 506 were removed and placed in a foster home/care.

Population(s) Served
Economically disadvantaged people

The Village
The Village serves as a transitional housing option for homeless and/or former foster youth between the ages of 18 to 24. Aimed at preventing homelessness, the goal of The Village is to provide a safe, affordable, living environment combined with comprehensive wraparound support services related to education, employment, character building, and life skill acquisition. At any given time, the location can house up to 15 young adults. Last year, 24 young adults called The Village home.Youth Extended Support Services (YESS) offer continued assistance to youth exiting The Village Program and returning to community living and/or non-Village youth unstably housed in Orange, Osceola and Seminole Counties. YESS services aided an additional 31 at-risk youth and provided voluntary, intensive case management, housing support and stability services, information and referrals services. 100% of youth served through this expanded Village service remained stably housed.

Population(s) Served
Homeless people
Economically disadvantaged people

IMPOWER offers
a variety of prevention and community support programs including:

Juvenile Drug Court (Seminole County) - IMPOWER serves as the only provider for Juvenile Drug Court, a diversion program for youth ages 13-17 in Seminole County. The mission of this program is to provide an alternative to the normal judicial process in delinquency cases with activities such as individual, group and family therapy sessions, psychiatric evaluation, medication management and drug screening. Benefits include specialized intensive substance abuse treatment, improved educational focus and goal setting, potential to end juvenile probation upon successful completion of program, strengthened family relationships and reduced chance of recidivism.  ALPHA Prevention Program - The Alpha Prevention Program (Alpha) is a school-based education program offered at no-cost to families, for elementary, middle school and high school students who present maladaptive behavior patterns that interfere with their academic performance and/or at risk for substance abuse. The program focuses on reducing risk factors and increasing the protective factors that will prevent alcohol, marijuana, and prescription drug use before they are exposed to these variables. Alpha utilizes a systematic approach for success by creating an environment that is conducive for growth on personal, social and educational levels within the academic setting. The program incorporates students, parents, teachers and counseling staff in cooperative efforts on behalf of the student. It is through the positive encouragement of self-esteem building, behavior modification and individual goal setting that the program is able to foster success with participants. CHAMPIONS Prevention Program - A school-based mental health and substance use prevention program for elementary, middle and high school students who present maladaptive behavior patterns that interfere with their academic performance. Utilizing an intensive, highly structured evidence-based academic and counseling program, CHAMPIONS works to decrease the risk of alcohol and drug abuse, improve academics and behavior as well as family functioning. This program will be initiated in 2020 at various locations throughout Orange County.

Population(s) Served
Economically disadvantaged people

Where we work


Council on Accreditation (COA) [for Children and Family Services] - Accreditation 2006

Council on Accreditation (COA) 2021


Affiliations & memberships

Florida Blue Foundation Sapphire Award for "excellence and innovation in community health" 2019

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

IMPOWER achieves its mission by
providing mental health, substance abuse and child well-being services statewide. Our
strategic plan outlines the following global goals. Each year the Board reviews
our progress and outlines specific items related to each area for

 - High Quality and Effective
Service Delivery

- Highly Dedicated and Committed
Staff Implementing Mission

- Diversified and Active Governing
Board to Provide Fiduciary Responsibility and Promote Community Visibility and
Philanthropic Development

- Funding and Financial Portfolio
that is Strong and Diversified

IMPOWER understands that the
roles of non-profits are quickly changing. It is our intent to remain educated
and ahead of the curve in order to provide high quality and effective services
in all of our programs. Those we serve are always our top priority; therefore,
innovation and partnership are key in order to sustain and grow as an agency.
Age old business models in our area of reach are becoming outdated. Our
outcomes are all related to sustaining market share, growing by serving unmet
needs, and inspiring individuals to reach their full potential. Examples of how
we are achieving our mission and goals include:

   a) For those in
need of mental health services, we understand the complications of accessing
quality care (transportation, missed work, lack of practitioners, cultural
competence, etc.). To address this, we have sought new methods of care and
implemented telehealth. It is our intent to expand throughout the agency and later
to create a self-sustaining external entity that can feed our non-profit to
create less of a dependency on state dollars and diversify our funds. We are
also pioneering this strategy in our child well-being programs by utilizing the
platform for staffings, integrated medical visits, etc.

To accomplish our goals
outlined above, IMPOWER has identified several key strategies. First,
IMPOWER has fully implemented our telehealth strategy, and we have hired our
former consultant as an employee. She
now is responsible for growing our program statewide and nationally. IMPOWER is working with multiple Medicaid
Insurance plans, commercial insurance, and private pay models to implement
innovative telehealth solutions. We contine
to partner with multiple agencies to design a system, break down funding
silos and create family/individual centered services that empower individuals
and ensure sustainable outcomes for families.  We contract with the local
Managing Entity, CARES, to treat uninsured individuals with mental illness in
the Central Florida area.   IMPOWER is the "go to agency" for
telehealth knowledge and practice in the State of Florida for the treatment of
mental illness.  

We have been simultaneously working
to ensure strong financial stewardship and careful budgeting to get to this
pivotal point in our organization's history. The years 2014 and 2015 were very difficult
financial years for the organization.  Both of our major program lines
(mental health and child wellbeing/wellcare) went through significant changes
statewide and those trickled down to the agencies providing the services on the
front line. We made some difficult decisions mid-year to "right size"
the agency and are beginning to see the positive impact of the plan that our
Board and staff implemented.  We hope to see full recovery this fiscal
year.  The last several fiscal years have improved from a financial standpoint as we
continue to utilize our dashboard to identify strategies in each program
area. Much of the work done in the
previous two years is showing results. We need to continue to proceed strategically and thoughtfully over the
next several months to ensure continued stability and financial growth.

As outlined above, the Board and
staff have worked diligently to implement a plan to right-size the agency and
the efforts are making an impact.  We have spent much time developing our
data reporting and proactive review of performance and outcomes - both quality
and financial.  Our agency is now able to track and understand what needs
to be done, and when at a much earlier stage in our data review.   Accountability
has been a word immersed into our culture.  IMPOWER leadership depends on
the expertise many of our Board members bring (Attorneys, Entrepreneur, former foster youth, Child Wellbeing expert, etc.) to help
guide us through our current finances and future growth.  

We are members of multiple groups
that include experts in Telehealth nationwide, child welfare, mental health,
homelessness, and substance abuse. This regular exposure helps us to keep
abreast of changes on the horizon and brings together folks that generate
innovative discussion where ideas are created.

IMPOWER, through our telehealth
initiative, has resolved our ability to attract enough practitioners to meet
the needs of those we serve. We have a
zero wait list for psychiatric services, and have a wait list of practitioners
wanting to work with us. As we continue
to expand and obtain new funding avenues, we are well suited to meet the needs
of many more clients that we already reach. We are working hard to get on commercial insurance panels (although
these entities do not currently pay for telehealth services due to questions on
potential legislation related to parity). We will continue to refine our model of service delivery in both
psychiatry and therapy services to ensure open access and financial stability.
 We have added Physician's Assistants and partner with NOVA University for
a psychiatric rotation in our programs.  This will, over the long term,
increase revenue, stabilize critical programs and generate revenue to utilize
for services that are currently unfunded (or underfunded) and desperately
needed for those in our community.



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Connect with nonprofit leaders


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Board of directors
as of 12/23/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Bill Stueber

Community Volunteer

Term: 2021 - 2023

Board co-chair

Erika Higgins

Walt Disney World Company

Term: 2021 - 2023

Barry Gainer

Community Volunteer

Anna Kesic


Michelle Billhartz


Russell Frank


Georgia Lorenz

Seminole State College

Joshua Jensen


Erika Higgins

Walt Disney World Company

Chuck Bosworth

Raymond James

Terri Yanovitch

Retain Loyal Customers

Travis Schmitt

USI Insurance Services

Scott Tucker


Jerri Weathers

Seminole County Sheriff's Office

Bill Steuber

Community Volunteer

Keith Trace

PIB Land

Organizational demographics

SOURCE: Self-reported; last updated 12/23/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity

Race & ethnicity

Gender identity


Sexual orientation

No data


No data