HAITIAN NEIGHBORHOOD CENTER SANT LA INC
The Place Haitian immigrants find success
Programs and results
What we aim to solve
Our target clientele includes a large number of linguistically and culturally isolated immigrant households whose members are not aware of our community's vast network of resources, opportunities and services; and either do not or cannot access opportunities designed to help them thrive. Sant La's work is multi-prong, multi-generational and includes: facilitating access to those opportunities for children, adults and families; working to increase the cultural competency of our partners; shining the light on needs, gaps, barriers, and emerging trends in order to design relevant community-driven solutions; engaging community members in articulation and co-designing sustainable solutions for their health and well-being; advocating for solutions grounded in diversity, equity, opportunity and inclusion; ensuring that our programs, services and initiatives are in alignment with our mission to empower, strengthen and uplift the Haitian community of South Florida.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Neighborhood Resource Center
SANT LA'S CURRENT SERVICES ARE MISSION-DRIVEN AND SERVE TO EMPOWER OUR CONSTITUENCY WITH THE KNOWLEDGE AND SKILLS NECESSARY FOR SELF-SUFFICIENCY.
OVER 8000 ARE SERVED ANNUALLY THROUGH OUR SERVICE MODEL. OUR WEEKLY TELEVISION PROGRAM, TELESKOPI, THE ONLY ONE OF ITS KIND, REACHES MORE THAN 350,000 HOUSEHOLDS IN SOUTH FLORIDA AND IS THE HAITIAN COMMUNITY'S TOP WATCHED PROGRAM.
OTHER SERVICES INCLUDE EMPLOYABILITY (SOFT SKILLS TRAINING) AND JOB PLACEMENT; TAX PREPARATION AND FINANCIAL COACHING; CITIZENSHIP PREPARATION; HEALTH INSURANCE AND BENEFITS ENROLLMENT; PARENTING; COUNSELING; YOUTH ENRICHMENT; LEADERSHIP DEVELOPMENT; AND COMMUNITY ENGAGEMENT.
Where we work
External reviews

Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of clients participating in educational programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls, Men and boys, Caregivers
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
120 families who successfully complete a 7-week parenting class. 100 Youth who participate in after-school enrichment. 100 or more Parents who participate in educational workshops.
Number of clients placed
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Economically disadvantaged people, Immigrants and migrants
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Increase clients' employability with resume preparation, online applications, employability orientation, and familiarity with and use of technology.
Number of participants counseled
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Adolescents
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
The number of families who have successfully completed the targeted number of counseling sessions, based on their specific needs and are making steady progress.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status, Age groups
Related Program
Neighborhood Resource Center
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
1,733 clients gained health insurance through Medicaid & Florida KidCare. 267 with health coverage through the Affordable Care Act. 1,749 families accessed Food Assistance. 1,162 meals distributed.
Number of organizational partners
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups, Ethnic and racial groups, Social and economic status, Health, Work status and occupations
Related Program
Neighborhood Resource Center
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of partners increase annually. Some are formalized through an MOU and others are organizations with which we routinely and continuously collaborate.
Number of tax returns completed by volunteers
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Work status and occupations
Related Program
Neighborhood Resource Center
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Decreasing
Context Notes
clients increased their financial capabilities through free tax preparation, financial coaching, consumer credit reduction, resolution of identity theft, and home-buyer education.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Sant La works to increase awareness of and access to services by community members, especially the most vulnerable. Our organizational goals include: 1)increasing access to services and supports by connecting clients to safety-net benefits; 2)promoting physical, mental and environmental well-being, healthy habits, access to healthcare through health insurance enrollment; 3)promoting the full integration of Haitian immigrants through naturalization application support and citizenship test preparation; 4)advancing financial security through tax preparation, job training, job placement, workforce development and financial literacy; 5)developing civic knowledge, skills and grassroots leadership for sustained engagement on quality of life issues; 6)promoting positive youth development through effective parenting and systems advocacy for youth; 7)access to specialized services that represent a life-line for this population; 8) mental health and family counseling; 9) case management for newly arrived migrants; 10) community information and education through our flagship weekly Creole-language television program, “Teleskopi”; 11) advancing equity and opportunity for community residents through public policies and investments; 10) collaborating with the social justice community to advance opportunity, inclusion, equity, public participation, and policy options that improve the lives of under resourced communities.
What are the organization's key strategies for making this happen?
Our strategies include:
• Promoting deeper collaborative relationships among providers who serve the Haitian community;
• Assessing the needs/issues affecting the Haitian community;
• Advocating for policy recommendations that address community needs;
• Removal/reduction of barriers to access services;
• Encouraging increased coordination among neighborhood-based providers as well as decreased competition and fragmentation;
• Promoting sustained community civic engagement
• Advising on culturally responsive enhancements to our systems of care for Haitian children, their families and caregivers;
• Working to create a provider community that respects and values the community’s cultural background and heritage;
• Disseminating best practices approaches;
• Promoting accountability of providers for their increased cultural competency in serving language-minority populations as well as providing quality services
What are the organization's capabilities for doing this?
Sant La's capabilities to meet our stated goals include:
committed board
visionary leadership
dedicated, skilled and tenured team
programs and initiatives that respond to documented community needs
diversified funding stream
successful fundraising events
increased agency reserves to ensure our ability to test new programs/services and that ensure our long term sustainability
What have they accomplished so far and what's next?
Sant La’s key accomplishments include being a 19-year strong, award-winning community-based resource center that operates with excellence, accountability and transparency
• We serve as a lifeline for community residents and have increased access to services for over 3,000 new, unduplicated clients per year and provide more than 8,000 units of service per year.
• We exemplify trust and credibility in articulating Haitian community issues, needs, challenges and aspirations.
• We continue to successfully advocate for policies and investments that benefit the Haitian community.
• Our active collaborative partners total more than 60 agencies and we continue to forge partnerships with local, state and national institutions to jointly support community well-being and to create programs that advance positive outcomes in health, education, and prosperity.
• We continue to increase the body of research about the Haitian community of South Florida. To date, we’ve published 10 White Papers about the local Haitian community issues. We've commissioned two demographic reports about the Haitian community of Miami-Dade County from major local and national research institutions.
• We've initiated a successful weekly television talk-show, Teleskopi, that has aired for the past thirteen years, serves to educate and engage viewers and has become a flagship program.
• We've established a Scholarship Fund to support the post-secondary pursuits of deserving Haitian students.
• We've created an organizational endowment at The Miami Foundation to safeguard our future.
• We've created a fellowship program to identify, recruit and groom emerging leaders in the Haitian community, to guarantee a community leadership pipeline.
• We've launched a campaign to encourage sustained Haitian community philanthropy.
• We have received multiple honors and awards for our leadership, community impact and service excellence.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Our stakeholders include members of the Haitian community of South Florida, including male and female, adults and children, recently arrived immigrants, legal permanent residents, citizens and others with temporary status.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
Clients requested emergency financial support during the Covid 19 pandemic and in response, we established an emergency fund to assist the most vulnerable.
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Which of the following feedback practices does your organization routinely carry out?
We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HAITIAN NEIGHBORHOOD CENTER SANT LA INC
Board of directorsas of 01/24/2023
Mr. Herve Bony
Bon Accounting
Term: 2019 - 2022
Dr Rose Bleus
Miami Dade County Public Schools
Term: 2019 - 2025
Ashaki Bronson
No Affiliation
Thomas Eugene
No Affiliation
Gepsie Metellus
No Affiliation
Tamara Beliard Rodriguez
Fatima Group
Sandra Williams
QQ Research
Donard St Jean
Compdesign
Mike McDearmaid
Patrick Martin
Greenberg Traurig
Rose M Bleus
Miami Dade County Public Schools
Karen Hurst
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 08/02/2019GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.