GOLD2023

HAITIAN NEIGHBORHOOD CENTER SANT LA INC

The Place Haitian immigrants find success

aka Sant La   |   North Miami, FL   |  www.SantLa.org

Mission

Sant La's mission is to empower, strengthen and uplift South Florida's Haitian community and ensure its success and stability.

Notes from the nonprofit

Sant La is an award-winning agency that serves as a lifeline for Haitian immigrants in South Florida.

Ruling year info

2001

Executive Director

Mrs. Gepsie Metellus

Main address

13450 West Dixie Highway

North Miami, FL 33161 USA

Show more contact info

EIN

65-1080680

NTEE code info

Neighborhood Center, Settlement House (P28)

Community, Neighborhood Development, Improvement (S20)

Alliance/Advocacy Organizations (F01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2021, 2020 and 2019.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our target clientele includes a large number of linguistically and culturally isolated immigrant households whose members are not aware of our community's vast network of resources, opportunities and services; and either do not or cannot access opportunities designed to help them thrive. Sant La's work is multi-prong, multi-generational and includes: facilitating access to those opportunities for children, adults and families; working to increase the cultural competency of our partners; shining the light on needs, gaps, barriers, and emerging trends in order to design relevant community-driven solutions; engaging community members in articulation and co-designing sustainable solutions for their health and well-being; advocating for solutions grounded in diversity, equity, opportunity and inclusion; ensuring that our programs, services and initiatives are in alignment with our mission to empower, strengthen and uplift the Haitian community of South Florida.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Neighborhood Resource Center

SANT LA'S CURRENT SERVICES ARE MISSION-DRIVEN AND SERVE TO EMPOWER OUR CONSTITUENCY WITH THE KNOWLEDGE AND SKILLS NECESSARY FOR SELF-SUFFICIENCY.
OVER 8000 ARE SERVED ANNUALLY THROUGH OUR SERVICE MODEL. OUR WEEKLY TELEVISION PROGRAM, TELESKOPI, THE ONLY ONE OF ITS KIND, REACHES MORE THAN 350,000 HOUSEHOLDS IN SOUTH FLORIDA AND IS THE HAITIAN COMMUNITY'S TOP WATCHED PROGRAM.

OTHER SERVICES INCLUDE EMPLOYABILITY (SOFT SKILLS TRAINING) AND JOB PLACEMENT; TAX PREPARATION AND FINANCIAL COACHING; CITIZENSHIP PREPARATION; HEALTH INSURANCE AND BENEFITS ENROLLMENT; PARENTING; COUNSELING; YOUTH ENRICHMENT; LEADERSHIP DEVELOPMENT; AND COMMUNITY ENGAGEMENT.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys, Caregivers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

120 families who successfully complete a 7-week parenting class. 100 Youth who participate in after-school enrichment. 100 or more Parents who participate in educational workshops.

Number of clients placed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people, Immigrants and migrants

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Increase clients' employability with resume preparation, online applications, employability orientation, and familiarity with and use of technology.

Number of participants counseled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Adolescents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

The number of families who have successfully completed the targeted number of counseling sessions, based on their specific needs and are making steady progress.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Age groups

Related Program

Neighborhood Resource Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

1,733 clients gained health insurance through Medicaid & Florida KidCare. 267 with health coverage through the Affordable Care Act. 1,749 families accessed Food Assistance. 1,162 meals distributed.

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Social and economic status, Health, Work status and occupations

Related Program

Neighborhood Resource Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of partners increase annually. Some are formalized through an MOU and others are organizations with which we routinely and continuously collaborate.

Number of tax returns completed by volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Work status and occupations

Related Program

Neighborhood Resource Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

clients increased their financial capabilities through free tax preparation, financial coaching, consumer credit reduction, resolution of identity theft, and home-buyer education.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Sant La works to increase awareness of and access to services by community members, especially the most vulnerable. Our organizational goals include: 1)increasing access to services and supports by connecting clients to safety-net benefits; 2)promoting physical, mental and environmental well-being, healthy habits, access to healthcare through health insurance enrollment; 3)promoting the full integration of Haitian immigrants through naturalization application support and citizenship test preparation; 4)advancing financial security through tax preparation, job training, job placement, workforce development and financial literacy; 5)developing civic knowledge, skills and grassroots leadership for sustained engagement on quality of life issues; 6)promoting positive youth development through effective parenting and systems advocacy for youth; 7)access to specialized services that represent a life-line for this population; 8) mental health and family counseling; 9) case management for newly arrived migrants; 10) community information and education through our flagship weekly Creole-language television program, “Teleskopi”; 11) advancing equity and opportunity for community residents through public policies and investments; 10) collaborating with the social justice community to advance opportunity, inclusion, equity, public participation, and policy options that improve the lives of under resourced communities.

Our strategies include:
• Promoting deeper collaborative relationships among providers who serve the Haitian community;
• Assessing the needs/issues affecting the Haitian community;
• Advocating for policy recommendations that address community needs;
• Removal/reduction of barriers to access services;
• Encouraging increased coordination among neighborhood-based providers as well as decreased competition and fragmentation;
• Promoting sustained community civic engagement
• Advising on culturally responsive enhancements to our systems of care for Haitian children, their families and caregivers;
• Working to create a provider community that respects and values the community’s cultural background and heritage;
• Disseminating best practices approaches;
• Promoting accountability of providers for their increased cultural competency in serving language-minority populations as well as providing quality services

Sant La's capabilities to meet our stated goals include:
committed board
visionary leadership
dedicated, skilled and tenured team
programs and initiatives that respond to documented community needs
diversified funding stream
successful fundraising events
increased agency reserves to ensure our ability to test new programs/services and that ensure our long term sustainability

Sant La’s key accomplishments include being a 19-year strong, award-winning community-based resource center that operates with excellence, accountability and transparency

• We serve as a lifeline for community residents and have increased access to services for over 3,000 new, unduplicated clients per year and provide more than 8,000 units of service per year.
• We exemplify trust and credibility in articulating Haitian community issues, needs, challenges and aspirations.
• We continue to successfully advocate for policies and investments that benefit the Haitian community.
• Our active collaborative partners total more than 60 agencies and we continue to forge partnerships with local, state and national institutions to jointly support community well-being and to create programs that advance positive outcomes in health, education, and prosperity.
• We continue to increase the body of research about the Haitian community of South Florida. To date, we’ve published 10 White Papers about the local Haitian community issues. We've commissioned two demographic reports about the Haitian community of Miami-Dade County from major local and national research institutions.
• We've initiated a successful weekly television talk-show, Teleskopi, that has aired for the past thirteen years, serves to educate and engage viewers and has become a flagship program.
• We've established a Scholarship Fund to support the post-secondary pursuits of deserving Haitian students.
• We've created an organizational endowment at The Miami Foundation to safeguard our future.
• We've created a fellowship program to identify, recruit and groom emerging leaders in the Haitian community, to guarantee a community leadership pipeline.
• We've launched a campaign to encourage sustained Haitian community philanthropy.
• We have received multiple honors and awards for our leadership, community impact and service excellence.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our stakeholders include members of the Haitian community of South Florida, including male and female, adults and children, recently arrived immigrants, legal permanent residents, citizens and others with temporary status.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • What significant change resulted from feedback?

    Clients requested emergency financial support during the Covid 19 pandemic and in response, we established an emergency fund to assist the most vulnerable.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

HAITIAN NEIGHBORHOOD CENTER SANT LA INC
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HAITIAN NEIGHBORHOOD CENTER SANT LA INC

Board of directors
as of 01/24/2023
SOURCE: Self-reported by organization
Board co-chair

Mr. Herve Bony

Bon Accounting

Term: 2019 - 2022


Board co-chair

Dr Rose Bleus

Miami Dade County Public Schools

Term: 2019 - 2025

Ashaki Bronson

No Affiliation

Thomas Eugene

No Affiliation

Gepsie Metellus

No Affiliation

Tamara Beliard Rodriguez

Fatima Group

Sandra Williams

QQ Research

Donard St Jean

Compdesign

Mike McDearmaid

Patrick Martin

Greenberg Traurig

Rose M Bleus

Miami Dade County Public Schools

Karen Hurst

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/24/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 08/02/2019

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.