HHM Health

The goal of HHM Health is to provide access to quality medical care so the underserved population of Dallas and the surrounding counties have a permanent medical home with a provider who knows their name. HHM Health is a medical health center for those who are uninsured or under insured to get the proper care they need for the annual physicals as well as sick visits for minor illnesses such as strep throat versus going to the ER at a hospital for primary care needs.

HHM Health does not discriminate and believes all patients have the right to quality healthcare. Our goal is to teach those who are refugees how to care for their children. We provide shared medical appointments where groups of 10-12 people are educated in a group setting. The purpose is to allow for peer discussion and support, covering more topics with longer education than would be possible in an one-on- one visit with a Primary Care Provider.

65% of the patients are women. We have translators on staff and care coordinators in each clinic to help with any language barriers that might arise. We also employ a language line so no patient is ever left not being able to communicate their needs.

HHM Health provides full services including Dental, Behavioral Health, three Pediatric Clinics, Women's, Rosewood Foundation Vision Center, three Family Practice Health Centers, an Imaging Center and 340b Pharmacy.

The Board of Directors met and came up with several goals for the organization in 2023 including:

Financial stewardship, proper people management, FQHC Compliance and excellent performance, staff leadership driven by our mission, growing our volunteer and donor base, and creating a succession plan.

We have a staff of 118 people. The majority of these staff are medical personnel. We are open from 8:00 a.m. to 5:00 p.m. We accept all people whether they have insurance or not. We have eight health centers and three locations.

We did not close during the pandemic as we are essential for our patients to have their health care needs met. Our staff strives to treat each and every patient with the dignity they deserve.

The Board meets monthly and oversees the finances and programs with our executive staff. The Board members contribute their time as well as making monetary donations. Fifty percent of our Board utilize the clinic since as required as a federally qualified health center.

HHM Health provides quality healthcare to all its neighbors with love, compassion, and respect.

We are recognized by the National Council on Quality Accreditation.

We are recognized by the Joint Commission with a gold seal of approval.

In 2007 we began with one health center and, we now have seven health centers with two locations. We have 99 staff and approximately 80 of these are medical professionals who help the 20,000 patients seen annually who communicate in 68 different languages. We have hired three Burmese translators and employ a language line so all patients can be understood to discuss their health needs.

In late 2018, Healing Hands answered a county-wide need by adding prenatal and expanded pediatric
care to the service line and advocating that health is more than a prescription and diagnosis. As the
largest service provider to children in Vickery Meadow, this expansion project has the ability to impact the
health of a new generation. With proper education and consistent medical care, we can help children learn
that the care of one’s health is ongoing and the driving factor for sustainable futures.

The Women and Children’s Health Center is in the heart of Vickery Meadow also the epicenter of Healing Hands service area, and an area with one of the highest concentrations of low-income residents in Dallas County. One
year after opening, the Center has outgrown its available space by serving more than 4,700 youth in year
one. In 2021 We have acquired the 3rd floor on the Vickery Clinic in Vickery Meadow to include: multipurpose classrooms a nutrition education room, a children's play room, a pharmacy, an imaging suite with mammograms, sonogram, bone density, and x-ray machine. We will have a behavioral health component with a social worker and counselor for our pediatric patients as well.

Shared medical appointments (SMAs) will be conducted in this new space. SMAs consist of groups of
patients with a common medical condition or need who participate in elongated medical appointments
that include physical updates, group education and open Q&A. Currently, an adult SMA group for diabetic
patients in the Family Practice clinic has shown marked improvement in overall health for its participants.

In 2022, we acquired an additional pediatric clinic at 8335 Walnut Hill Lane. We built an imaging center, 340b pharmacy, and a fourth clinic in south Dallas.