HHM Health

Patient-Focused Community Health Center

aka Healing Hands Medical Community Health Center   |   Dallas, TX   |  www.hhmhealth.org

Mission

Healing Hands Ministries changed its name to HM Health in August of of 2021. HM Health provides quality healthcare to all its neighbors with love, compassion, and respect.

Ruling year info

2006

CEO

Brian Hawkins

Main address

8515 Greenville Avenue N112

Dallas, TX 75243 USA

Show more contact info

Formerly known as

Healing Hands Medical and Dental Clinic

EIN

65-1259379

NTEE code info

Group Health Practice (Health Maintenance Organizations) (E31)

Health Treatment Facilities (Primarily Outpatient) (E30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

HHM Health s a patient-focused health community center serving the uninsured and under-insured people in Dallas and surrounding counties. We provide barrier free access to quality healthcare for the underserved population in Dallas and surrounding counties. We have three Burmese translators on staff and 68% of our medical staff speak Spanish. HHM Health opened its doors in 2007 and served 250 people that year. In 2021 we had more than 40,000 patient visits. Our patients speak 68 different languages. HHM Health has seven health centers including Dental, Behavioral Mental Health, Pediatric, Rosewood Vision Center, Women's Health Center and two Family Practice Health Centers. HHM Health is located in the Vickery Meadow area of Dallas where 7% of the U. S. refugees reside. HHM Health is faith-based providing a compassionate environment where everyone is welcome regardless of race, gender or socioeconomic status.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Health Center

We see 13,00-17,000 people annually and have seven health centers to serve the uninsured and the underinsured. The Health Centers include Behavioral Health, Dental, Family Practice (2 locations), Pediatrics, Women's and the Rosewood Foundation Vision Center.

Population(s) Served
Children and youth
Families

Where we work

Affiliations & memberships

Federally Qualified Health Center 2018

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goal of HH M Health s to provide access to quality medical care so the underserved population of Dallas and the surrounding counties have a permanent medical home with a provider who knows their name. HHM Health ands is a medical health center for those who are uninsured or under insured to get the proper care they need for the annual physicals as well as sick visits for minor illnesses such as strep throat versus going to the ER at a hospital for primary care needs.

HHM Health does not discriminate and believes all patients have the right to quality healthcare. Our goal is to teach those who are refugees how to care for their children. We provide shared medical appointments where groups of 10-12 people are educated in a group setting. The purpose is to allow for peer discussion and support, covering more topics with longer education than would be possible in an one-on- one visit with a Primary Care Provider.

65% of the patients are women. We have three translators on staff and care coordinators in each clinic to help with any language barriers that might arise. We also employ a language line so no patient is ever left not being able to communicate their needs.

HHM Health provides full services including Dental, Behavioral Health, Pediatric, Women's, Rosewood Foundation Vision Center and two Family Practice Health Centers.

The Board of Directors met and came up with several goals for the organization in 2021 including:

Financial stewardship,proper people management, FQHC Compliance and excellent performance, staff leadership driven by our mission, growing our volunteer and donor base, and creating a succession plan.

We have a staff of 121 people. 80 of these staff are medical personnel. We are open from 8:00 a.m. to 5:00 p.m. We accept all people whether they have insurance or not. We have seven health centers and two locations.

We did not close during the pandemic as we are essential for our patients to have their health care needs met. Our staff strives to treat each and every patient with the dignity they deserve.

The Board meets monthly and oversees the finances with our CFO, and works with our program staff. The Board members contribute their time as well as making monetary donations.

HHM Health strives to provide compassionate, accessible, quality care to all people in need of quality healthcare no matter what their financial ability is.

We are recognized by the National Council on Quality Accreditation.

In 2007 we began with one health center and, we now have seven health centers with two locations. We have 99 staff and approximately 80 of these are medical professionals who help the 20,000 patients seen annually who communicate in 68 different languages. We have hired three Burmese translators and employ a language line so all patients can be understood to discuss their health needs.

In late 2018, Healing Hands answered a county-wide need by adding prenatal and expanded pediatric
care to the service line and advocating that health is more than a prescription and diagnosis. As the
largest service provider to children in Vickery Meadow, this expansion project has the ability to impact the
health of a new generation. With proper education and consistent medical care, we can help children learn
that the care of one’s health is ongoing and the driving factor for sustainable futures.
The Women and Children’s Health Center is in the heart of Vickery Meadow also the epicenter of Healing Hands service area, and an area with one of the highest concentrations of low-income residents in Dallas County. One
year after opening, the Center has outgrown its available space by serving more than 4,700 youth in year
one. We have acquired the 3rd floor to include: multipurpose classrooms a nutrition education room, a children's play room, a pharmacy, an imaging suite with mammograms, sonogram, bone density, and x-ray machine. We will have a behavioral health component with a social worker and counselor for our pediatric patients. Classes and activities will be designed specifically for the children of Healing Hands, such as back
to school readiness and summer safety.
Shared medical appointments (SMAs) will be conducted in this new space. SMAs consist of groups of
patients with a common medical condition or need who participate in elongated medical appointments
that include physical updates, group education and open Q&A. Currently, an adult SMA group for diabetic
patients in the Family Practice clinic has shown marked improvement in overall health for its participants.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    HHM Health serves the underserved with affordable, accessible, quality healthcare in a culturally sensitive manner.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Suggestion box/email, Patients who are Board members share feedback as well.,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We created a sliding scale fee for our Behavioral Health program as it was suggested by the patients that they could not afford to keep coming back for multiple sessions. The fee used to be $25-$40 per session. Now the sliding scale fee is $4-$10 per session. The majority of the patients who come to HHM Health either have no insurance or are underinsured. Our mission is to see everyone in need of quality healthcare. We have a diverse population who speaks up to 68 different languages. We have translators on staff who help our doctors, physician assistants and nurses communicate with our patients. In 2021 we had more than 40,000 patient visits. More than 70% of our patients are on medicaid.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We, at HHM Health are here to serve our patients. It is very important to get feedback from them as to how we can improve. We have 51% of our Board members as patients of Healing Hands. This is very helpful to us and it makes us better in all of our seven service lines. We always strive to provide quality healthcare that is barrier-free. Healthcare is a basic human need yet those living in poverty have the hardest time having access to healthcare. HHM Health is helping to solve this problem.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

HHM Health
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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HHM Health

Board of directors
as of 04/20/2022
SOURCE: Self-reported by organization
Board chair

Mr. Adam Chabira

Genesis Doctors Group

Term: 2018 - 2021

Gina Betts

Dorsey Law firm

Cheryl Brown

Cigna

Clare Graca

Hilltop Securities

Paul Wilson

Alpine Organization

Steve Harris

Holmes Murphy

Terri Heard

Juan Macias

Cheryl McCarver

Maria Miller

Sharon Simpson

William Sims

Barath Thankavel

Blue Cross Blue Shield Texas

Stacey Walker

Crystal Charity Ball

Christina Fuentes

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/27/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data