PLATINUM2023

Meals on Wheels Diablo Region

Together, we can deliver

Walnut Creek, CA   |  www.mowdiabloregion.org

Mission

To enhance the lives of older adults by delivering healthy meals and providing an array of supportive services that empower seniors to live independently, safely, and with dignity.

Ruling year info

1985

Executive Director

Ms. Caitlin Sly

Main address

1300 Civic Dr

Walnut Creek, CA 94596 USA

Show more contact info

Formerly known as

Meals on Wheels Family and Community Services of Contra Costa

Meals on Wheels and Senior Outreach Services

EIN

68-0044205

NTEE code info

Meals on Wheels (K36)

Congregate Meals (K34)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Most people want to age in place and stay in their homes and communities to enjoy good health, social activities, and peace of mind. Contra Costa County has more than 251,000 seniors (60 or older) comprising 21.9% of the population. Too many of our older adults are hungry, isolated, and struggling to stay independent and healthy. Meals on Wheels Diablo Region delivers the support that keeps seniors in their own homes, where they want to be.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Meals on Wheels

This program delivers nutritious meals to homebound persons over the age of 60 who are unable to drive, cannot cook for themselves, and do not have a caregiver that prepares their meals. Our clients also benefit from health and wellness checks and ongoing monitoring, including periodic in-home visits by dedicated outreach workers. We deliver meals to over 1,500 seniors each week, with each senior receiving seven meals a week. We rely primarily on volunteer drivers, supplemented by paid drivers. Lase year we delivered more than 600,000 meals to more than 3,000 seniors.

Population(s) Served
Seniors
Economically disadvantaged people

Our Cafés offer seniors hot, nutritiously balanced lunches five days a week at their local senior center. The Cafés also provide seniors an opportunity to socialize and take part in activities that keep them engaged and healthy. Our Cafés serve over 200 seniors a day at seven locations every weekday.

Population(s) Served
Seniors
Economically disadvantaged people

Our Fall Prevention program reduces injuries from falls -- the leading cause of death as a result of injury in older adults. Fall prevention helps seniors remain independent by offering balance classes and conducting home safety assessments and modifications, which help seniors avoid falls and related injuries. Last year we helped make over 400 homes safer and reached hundreds of older adults with specialized fall prevention classes and presentations.

Population(s) Served
Seniors
Economically disadvantaged people

Friendly Visitors matches isolated seniors with screened and trained volunteers from the community for weekly visits. We provide companionship to over 200 homebound seniors every week. The program also provides Friendly Callers who "visit" twice a week over the phone with over 100 isolated seniors each week, and Friendly Helpers who run errands for homebound elders. Volunteers provide over 11,000 friendly visitor visits per year.

Population(s) Served
Seniors
Economically disadvantaged people

Case Management provides confidential guidance to help seniors and their families navigate issues such as housing, elder abuse, depression, and long-term care needs. Our Elder Abuse Prevention Program helps seniors suffering from abuse. Outreach Workers connect Spanish-speaking seniors in the community with support service. Our Case Management program helped over 1,000 seniors last year.


Population(s) Served
Seniors
Economically disadvantaged people

Health and Wellness offers Tai Chi classes, Low Impact Exercise classes, Healthy Eating Nutrition classes, and information and resources on healthy living to over 1,000 seniors each year.

Population(s) Served
Seniors
Economically disadvantaged people

Where we work

Affiliations & memberships

Meals on Wheels America 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to empower older adults to live independently and with dignity in their homes for as long as possible.

Our vision is a community where older adults are respected and supported as they lead purposeful, healthy, and happy lives.

Meals on Wheels Diablo Region operates eight programs that work together to deliver nutritious meals and supportive services that allow seniors to remain in their homes, safely and with dignity. All of our services are provided free, thanks to generous financial donations and grants, and the services of our volunteers.

Our eight programs include:
• MEALS ON WHEELS is our flagship nutrition program that delivers healthy, balanced meals to homebound seniors throughout our community. Drivers also provide a wellness check.
• BREAKFAST BAG PROGRAM: One meal a day isn’t enough for seniors. We started the Breakfast Bag Program to deliver a week’s worth of healthy breakfast items to food insecure elders.
• GROCERY BAG PROGRAM: For seniors who can still prepare a meal but cannot get out to the grocery store, grocery bags provide fresh groceries twice-a-month- to low-income seniors.
• CAFÉS: Offer more mobile seniors a hot, nutritious meal five days a week at local senior center . The Cafés also provide seniors an opportunity to socialize and take part in activities that keep them engaged and healthy.
• FALL PREVENTION: Reduces injuries from falls, and helps seniors remain independent by offering balance classes and conducting home safety assessments and modifications, which help seniors avoid falls and related injuries.
• HEALTH & WELLNESS: Seniors who remain active and engaged stay healthier and often live longer. This program offers exercise classes and tips, nutrition education, workshops and information on healthy living.
• FRIENDLY VISITORS, CALLERS, AND HELPERS: Isolation has been linked to health risks and depression in seniors. A weekly visit or a phone call from a friendly volunteer keeps seniors connected and provides companionship. Friendly Helpers run errands for homebound seniors.
• CARE MANAGEMENT: Provides confidential guidance to help seniors and their families navigate issues such as housing, elder abuses, depression, and long-term care needs.

Meals on Wheels Diablo Region is unique in Contra Costa County in providing such a comprehensive range of services for seniors.

• 54 Years of experience. Meals on Wheels Diablo Region has provided services for older adults in Contra Costa County since 1968.
• Professional, caring, culturally competent staff. Our staff is highly qualified and experienced, holding advanced degrees when appropriate. Our Receptionist, Nutrition Services staff, Care Management staff, Fall Prevention staff, and other key staff are bilingual (Spanish/English).
• Community Partners. While serving as the “service home" for older adults seeking assistance to remain living at home, we partner with over two dozen private and public agencies to best serve older adults.
• Volunteers. Over 1,500 individuals volunteer their services every year. Volunteers are critical to enabling us to deliver meals and groceries to seniors' homes, serve lunch at Cafes, and offer friendly home visits and phone calls to isolated seniors.

In fiscal year 2020-2021, MOWDR accomplished the following:

• 2,006 homebound seniors received seven nutritious home-delivered meals a week through our Meals on Wheels service.
• 1,126 seniors enjoyed a nutritious meal and the companionship of their peers at a Café.
• 600 homebound, food insecure seniors benefited from weekly deliveries of healthy breakfast items through the Breakfast Bag Program.
• 163 low-income homebound seniors received healthy groceries twice a month through the Grocery Bag Program.
• 222 seniors reduced their isolation after being matched with a Friendly Visitor for weekly home visits.
• 84 seniors reduced their isolation after being matched with a Friendly Caller for twice-weekly phone calls.
• 110 homebound seniors were assisted by Friendly Helpers who went grocery shopping for them.
• 228 seniors reduced their risk of falling after receiving in-home fall risk assessments and having appropriate fall prevention devices installed in their home.
• 1,529 seniors reported an increased quality of life after working with case managers.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Meals on Wheels Diablo Region
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Meals on Wheels Diablo Region

Board of directors
as of 10/04/2023
SOURCE: Self-reported by organization
Board chair

Ms. Melissa Wedel

Melissa Wedel

J.P. Morgan Chase

Tim Argenti

Republic Services

Renee S. Morgan

City of Danville

Jim Donnelly

Retired

Kerry Inserra

Walnut Creek Downtown Association

Sharon Quesada Jenkins

John Muir Health

Britt Strottman

City/Cty of San Francisco

Pravin Venketsamy

One Medical

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/19/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/22/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.