SHELTER, Inc.

Local solutions for a regional crisis.

aka SHELTER, Inc.   |   Concord, CA   |  www.shelterinc.org

Mission

The mission of SHELTER, Inc. is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support, and resources that lead to self-sufficiency.

Ruling year info

1991

Chief Executive Officer

Mr. John Eckstrom

Main address

P.O. Box 5368

Concord, CA 94524 USA

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EIN

68-0117241

NTEE code info

Temporary Shelter For the Homeless (L41)

Housing Search Assistance (L30)

Housing Expense Reduction Support, Rent Assistance (L82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Many California residents face a number of challenges in maintaining housing due to the lack of affordable housing, the high cost of living in the area and low vacancy rates. The scarcity of affordable housing (paying no more than 30% of income towards rent) is evident, where the majority of residents must pay a larger portion of income on housing costs alone. For people who lose their housing, navigating the services available and actively addressing the root barriers to long-term stable housing can be overwhelming. We help people create a plan and take the steps to achieve their goals that result in housing.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Preventing Homelessness

Our Homeless Prevention Program helps prevent homelessness for families and individuals on the verge of losing their housing.

Population(s) Served
Economically disadvantaged people

Ending the Cycle of Homelessness: SHELTER, Inc. takes homeless families and individuals off the streets, places them in safe, temporary homes and provides services to help them regain self-sufficiency. Services that are critical to success include one-on-one case management, employment services, financial education, tutoring and counseling.

Population(s) Served
Homeless people
Families
Ex-offenders
Veterans

Affordable housing means having a safe place to live at a price you can afford. SHELTER, Inc. manages over 200 affordable housing units throughout Contra Costa County, renting to low-income, vulnerable residents, many of whom have otherwise been unable to find housing.

Population(s) Served
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percent of families and individuals without a home successfully moved back into a home.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Seniors, Children, Homeless people, Low-income people

Related Program

Ending the Cycle of Homelessness

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of households that retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Extremely poor people, Low-income people, Working poor, Family relationships

Related Program

Preventing Homelessness

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

We report percentages of those we reach.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals include:
- Serving 5,000 people annually with wrap-around services
- Increase contract and philanthropic revenue to serve 5,000
- Grow organically and through mergers & acquisitions

1) Expand and formalize our Employment Services programs to offer workforce development to the community
2) Develop mental and behavioral health expertise for internal service delivery through a robust internship program.
3) Expand and the demographics we serve with programs that serve domestic violence survivors and transitional age youth, as well as into new geographies.

SHELTER, Inc. has over 34 years of experience successfully serving at-risk and homeless families and individuals. SHELTER, Inc. has continued to evolve to meet the complex, changing needs of homeless and at-risk residents. Today, SHELTER, Inc. offers a comprehensive, integrated system of services which includes homeless prevention, emergency shelter, rapid rehousing and permanent affordable housing, with specialized services for families, veterans, the re-entry population, seniors and those who are chronically homeless.

Last year, SHELTER, Inc. reached more than 20,000 clients in three counties, serving more than 3,500 with wrap-around services to maintain or gain housing. In 2019 we added a programmatic shelter in Solano County, and in 2020 began serving the River District of Sacramento with a shelter for chronically homeless adults. As a result of the pandemic, the Agency operated two Project Roomkey shelters for the most vulnerable to COVID-19 in non-congregate living during shelter-in-place orders. Additionally, SHELTER, Inc. rapidly implemented emergency rental assistance at the onset of the pandemic, awarding nearly $500,000 in philanthropic dollars to vulnerable households over the course of 6 short weeks, months before the government was able to allocate rental assistance.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Low income, disadvantaged individuals and families. More than 80% of our participants are BIPOC and we serve age demographics from birth to seniors, survivors of domestic violence, the reentry population, and veterans.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We recently moved to online application forms for some of our programs as we received feedback that phone messages were back-logged. The online application system expedites the collection of information and supporting documents.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Our relationships with our participants are deep, and viewed as helpful. Participants are in charge of their goal setting and work with staff to achieve those goals.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection,

Financials

SHELTER, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

SHELTER, Inc.

Board of directors
as of 7/14/2021
SOURCE: Self-reported by organization
Board chair

Paul DeChant, MD, MBA

Deputy Chief Health Officer IBM Watson Health Simpler Member of American Academy of Family Physicians

Term: 2021 - 2022

Joe Cannizzo

Regional Vice President UnitedHealthcare

Mary Staunton, MD

Associate Physician in Chief, Diablo Service Area, Kaiser Permanente

David Mechler

Retired President Milton S. Frank Co.

Bill Stolte

Former SEVP Union Bank of California Former Director, Deloitte & Touche Former Deputy Comptroller, US Treasury Dept

Karl Byers

Retired Head of Corporate Enterprise Risk at Wells Fargo & Company Advisor to the Sutardja Center for Technology and Innovation at the University of California, Berkeley

Deborah Levy, JD, MPH, MSW

Mediator, Supervisor and Trainer The Congress of Neutrals

Derek Taylor

Vice President of Client Services at Sage Intacct Former Vice President of Responsys, Digital Fuel and Extensity

Jennifer Angel

Director, Healthcare Information Technology John Muir Health

Frenchelle Franklin

Supervisor Informatics Education Diversity, Inclusion & Belonging Program Manager Stanford Health Care

Alan Ikeya

Principal, Marsh & McLennan Agency’s Employee Health and Benefits Division Co-founded Presidio Benefits Group

Debbie O'Neal

Former Director of Marketing and Communication, Thelen Former Vice President of Administration, Geothermal Resources Manager, Los Angeles Olympic Organizing Committee

Daniel Rosenthal

Chief Executive Officer UnitedHealthcare Employer & Individual’s West Region Former President of UnitedHealthcare Networks

Kenny Walls, MBA

Manager, Optum

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/14/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 04/07/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.