IDENTITY THEFT RESOURCE CENTER

aka ITRC   |   El Cajon, CA   |  www.idtheftcenter.org

Mission

The ITRC is a non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cyber security, scams/fraud and privacy issues.

How we meet our mission:
* Provide no cost victim assistance to the public throughout the United States.
* Educate all stakeholders on best practices for fraud and identity theft detection, reduction, and mitigation.
* Serve as a national resource regarding consumer issues related to identity theft, data breaches, cyber security, scams/fraud, and privacy issues.

Ruling year info

2003

CEO - President

Ms. Eva Velasquez

Vice President of Operations

Ms. Mona Terry

Main address

2514 Jamacha Rd #502-525

El Cajon, CA 92019 USA

Show more contact info

EIN

71-0910445

NTEE code info

Alliance/Advocacy Organizations (B01)

Alliance/Advocacy Organizations (I01)

Protection Against and Prevention of Neglect, Abuse, Exploitation (I70)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Identity Theft Resource Center strives to reduce the impact and level of harm caused by identity theft and related issues.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Victim/Consumer Direct Assistance

The ITRC call center provides direct assistance via phone, email, and postal mail to victims and consumers who have experienced identity theft or possible risk of identity theft. Some 93 percent of our contacts are via our 1-888-400-5530 toll free phone number, and are serviced by more than 600 staff hours of advisor availability per month. ITRC can almost instantly expand its availability to more than 1200 man hours per month during periods of high activity, such as after a major data breach. As a group, the Victim Advisors are a seasoned team, with two members having totaled more than 16,000 contacts each since 2006, of which about 60% are actual victim cases. Although there are other for-profit entities who will mitigate identity theft cases, most of these focus primarily on financial identity theft. ITRC is able to also help victims with Governmental IDT (use of SSN, Driver's License, etc.), Medical IDT (use of patient identity, mixed records, etc.), Child IDT, and Internet Account Takeover. About 20% of the cases in any single year have multiple attributes, meaning the victim will have several problems to solve, each requiring different actions, at once. ITRC advisors are particularly suited and experienced to handle these more complex cases on a daily basis.
From our most recent Aftermath victim impact study (of victims who contacted the ITRC in 2013), we know that identity theft continues to victimize people of all ages and income levels. More than half of survey respondents had a household income level of less than $50,000.

ITRC Fact Sheets, Solutions, and Letter Forms are provided to victims and consumers at no-cost. By providing these tools, advisors empower the victims to directly respond to the need to mitigate their identity theft case.

Population(s) Served
Adults

Where we work

Awards

CEO-Women Who Mean Business Award 2016

San Diego Business Journal

Torch Awards for Ethics 2016

BBB for Nonprofits -Wise giving Alliance

Annual Florence Kelley Award 2018

National Consumer League

Crime Victims Research Award 2021

Department of Justice, Office for Victims of Crime

Affiliations & memberships

Department of Justice, Office for Victims of Crime - Crime Victims Research Award 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people, Victims of crime and abuse, Victims of disaster

Related Program

Victim/Consumer Direct Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The ITRC wants to provide our resources to more people, in more ways at no-cost. Our goal is to be an essential resource to assist victims/consumers of identity crimes, including cybercrime and scams/fraud and concerned consumers with recovery and/or risk minimization plans via our toll-free call center, web based services, livechat, text to chat, email, and social media platforms. We provided services to all victims, however we tailor our plans and communication based on specific needs. We provide tailored services to low to moderate income families and individuals, as they often do not have the financial resources to pay for these services. We also assist non-native English speakers, the Blind/Low Vision community, the Deaf/hard of hearing community, Foster Youth.

ITRC also wants to ensure that the general public is educated regarding ways to minimize their risk of becoming a victim of identity theft, cybercrime, scams/fraud which can lead to identity theft victimization. ITRC's educational mission continues to be empowering consumers by informing them about identity theft before it happens and helping victims restore their identity.

Board Cultivation and Development
Strategy: Leverage the talent and passion of ITRC's Board to achieve the greatest impact on ITRC's mission and strategic vision.

Research and Publication Development
Strategy: Identify gaps and opportunities in identity compromise and crime research to inform and grow ITRC research agenda.

Brand Positioning
Strategy: Define ITRC's brand identity in order to promote greater public and partner awareness.

Healthy Funding Model
Strategy: Maintain current and seek new opportunities within ITRC’s key revenue categories.

Organization Capacity Building and Continuous Improvement of Core Services
Strategy: Drive organizational excellence, operational efficiency, innovation and best practices in victim assistance and outreach.

The Identity Theft Resource Center (ITRC) has been providing victim assistance and education for over 20 years. ITRC was the first organization to develop live chat assistance, an free app, and an AI driven Virtual Victim Advisor for identity crimes funded by the Department Justice. The ITRC’s victim advisors annually help more than 10,000 unique individuals/cases annually with live, one-on-one assistance. In 2020 ITRC had 12,357 instances of service through the direct assistance contact center, and 1,066,149 visitors to idtheftcenter.org. ITRC had over 5600 media mentions and published 6 research papers/reports. The free ID Theft Help App has been downloaded more than 17,000.
The ITRC has created a web-based help center with documents, videos and resources to provide victim assistance, technical assistance, training and education on identity crime and cybersecurity. The ITRC executive team has a breadth of skills and a passion for the mission. The CEO, Eva Casey Velasquez, She has extensive experience managing federal grants, and strong financial management and problem-solving skills. Prior to joining the ITRC in 2012, Ms. Velasquez served as vice president of operations for the San Diego Better Business Bureau for five years. Prior to that appointment, she spent 21 years at the San Diego District Attorney’s Office, including 11 years investigating and assisting in the prosecution of economic/financial crimes. Ms. Velasquez is a recipient of the National Consumer League Florence Kelly Consumer Leadership Award (2018) and the Department of Justice OVC National Service Award (2019). She has more than 500 hours of specialized training in the investigation of economic crimes. In addition, she served as the chair of the Consumer Fraud Task Force for 13 years. The COO, James Lee, is a data protection and technology veteran. He is former SVP and Chief Marketing Officer for ChoicePoint (now LexisNexis). He chaired two working groups for the American National Standards Institute (ANSI) on identity management and privacy. He holds academic credentials from the University of Texas School of Information – Center for Identity, the Wharton School at the University of Pennsylvania, and the University of Arkansas. ITRC’s Vice President of Operations, Mona Terry has 12+ years of experience in consumer protection. Prior to coming to the ITRC, Ms. Terry served as Director of Operations for the Better Business Bureau serving San Diego County for ten years. She holds a MBA from the University of Phoenix and a Bachelor’s of Arts from the University of California at San Diego.

ITRC continued to remain available and provide free assistance to the pubic during the pandemic, establishing a fully remote workforce in a matter of days, and assisting more individuals than during the previous year. The ITRC website has been redesigned, the help center is continuously updated as identity crimes are dynamic, with ever changing threats to the landscape. Through usability audits and testing and peer review advisory group activities the ITRC has made web-based services, contact center services, and educational training materials more accessible and meaningful to the blind/low vision and deaf/hard of hearing communities. ITRC continues to be a valued resource for the media, law makers, and decision makers regarding the scope of this problem, and solutions necessary to reduce the prevalence of identity crimes.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

IDENTITY THEFT RESOURCE CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

IDENTITY THEFT RESOURCE CENTER

Board of directors
as of 03/24/2022
SOURCE: Self-reported by organization
Board co-chair

Matthew Donahue

LexisNexis Risk Solutions

Term: 2020 - 2022


Board co-chair

Eric Trapp

Sempra Energy

Term: 2019 -

Jason Kratovil

Sentilink

Matthew Donahue

LexisNexis Risk Solutions

Eric Trapp

Sempra Energy

Kim Allman

Symantec Corporation, Consumer Business Unit

Kevin Everhart

Experian

Michele Johnson

Synchrony Bank

Mark Pribish

Merchants Information Solutions, Inc

Jim Van Dyke

Futurion

Ralph Linares

GoldFish Consulting Inc

John Breyault

National Consumes League

James Ruotolo

SAS

Brooke Fortson

SAS, Fraud and Security Intelligence

Clarissa Carnero

American Express

Crystal Sargent

Invested Advisors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/24/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

The organization's co-leader identifies as:

Race & ethnicity
Asian/Asian American
Gender identity
Female

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/19/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.