RONALD MCDONALD HOUSE CHARITIES OF SOUTH LOUISIANA INC

Keeping Families Close®

aka Ronald McDonald House New Orleans   |   New Orleans, LA   |  https://rmhc-sla.org

Mission

The mission of the Ronald McDonald House Charities of South Louisiana is to provide a “home-away-from-home” to families of seriously ill or injured children and to provide programs that give comfort, compassion and care to children and their families.

Ruling year info

1980

Executive Director

Grace McIntosh

Main address

4403 Canal Street

New Orleans, LA 70119 USA

Show more contact info

Formerly known as

Ronald McDonald House Charities of Greater New Orleans

EIN

72-0882569

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Other Housing, Shelter N.E.C. (L99)

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

There are families who are sleeping in hospital waiting rooms, their cars, or other similar undesirable situations while their sick child is receiving treatment in New Orleans. Sometimes families are torn apart because of the distance they have to travel from their homes for their child to receive medical treatment. The separation from their homes and other family members causes financial and emotional burdens for the entire family and can slow the child's healing process. We provide these families with a "home away from home" - a place to sleep, eat, shower and socialize with other families experiencing similar issues.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Ronald McDonald House

Provides a home-away-from-home for families whose children are being treated at New Orleans area medical facilities.

Population(s) Served
Families

Provides snacks, drinks, meals, and gifts to pediatric patients and their families in select New Orleans area hospitals.

Population(s) Served
Families

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To provide a "home away from home" for families traveling to New Orleans to obtain medical treatment for their critically ill children.

Create a safe and accommodating community living environment for families conducive to mutual support.

Take away a family's worries about their fundamental need of food, shelter and transportation, thereby freeing them to totally focus on their child's healing process.

Ronald McDonald House Charities of South Louisiana has served this need for 40 years. Only location and space limitations limit the number of families for whom we can provide these much-needed services.

Since opening in 1983 RMHC-SLA has served over 20,000 families for more than 148,000 nights. In 2019, 483 families spent 3377 nights staying at Ronald McDonald House New Orleans. In 2022 we will move onto the campus of Children's Hospital, both increasing the number of families we are able to serve, as well as being literally steps away from their child instead of across town. We will also open a Family Room within another hospital approximately 2 hours away, assisting even more families in that community.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Families of critically ill children receiving medical services within the greater New Orleans, LA area. Children can be from anywhere in the world.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In the most basic way, we purchased all new bedroom coverings and replaced pictures based on feedback. Also, we went to an electronic survey method based on feedback from parents.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    No

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

RONALD MCDONALD HOUSE CHARITIES OF SOUTH LOUISIANA INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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RONALD MCDONALD HOUSE CHARITIES OF SOUTH LOUISIANA INC

Board of directors
as of 4/17/2022
SOURCE: Self-reported by organization
Board chair

Mrs. Cheryl Egan

Michael Flynn

Carrigee Moore Levy & Flynn LLP

Carl Woods

Didriksen Saucier & Woods, APLC

Paul Tuenermann

Retired

Sergio Lopez

Storyteller, Inc.

Gary Goodenough

Retired

Michael Valluzzo

McDonald's Owner Operator

Chris Krampe

McDonald's Owner Operator

Chris Bardell

McDonald's Owner Operator

Elizabeth Wisner

Physician

Peter Roy

Real Estate

Jade Colin

McDonald's Owner Operator

Ricky Patel

McDonald's Owner Operator

Haley Miller

McDonald's Owner Operator

Jackie Rollins

McDonald's Owner Operator

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/17/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 04/17/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.