Neighborhood Services Organization, Inc.

Restoring Dignity & Inspiring Hope

aka NSO   |   Oklahoma City, OK   |  www.nsookc.org

Mission

Transforming lives and encouraging independence through safe, healthy homes, dental care and nutrition.

Ruling year info

1970

President and CEO

Ms. Stacey Ninness

Main address

431 SW 11th

Oklahoma City, OK 73109 USA

Show more contact info

Formerly known as

NA

EIN

73-0785944

NTEE code info

Human Service Organizations (P20)

Ambulatory Health Center, Community Clinic (E32)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Last year, only 58% of adults ages 18-64 visited the dentist. 40-50% of former foster youth will be homeless at least once within 18 months after leaving foster care. In 2020, the number of chronically homeless individuals in OKC was 60% higher than in 2019. The number of unsheltered homeless in 2020 was the highest recorded in more than a decade. NSO continuously works to reduce these stats by providing housing, dental health, and supplemental nutrition for at-risk and homeless individuals in the Oklahoma City area.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Transitional Living Programs

NSO has three Transitional Living Programs (TLPs). Martha’s House and Gatewood provide furnished apartments for unhoused mothers and their children. The moms we serve are working to overcome challenges such as violence, abuse, hunger, or homelessness. Our Carolyn Williams Center (CWC) serves unhoused young men (ages 18-23), many of whom have aged out of foster care. In each of our transitional living programs, case managers work with housing residents to develop skills, secure resources, and create a plan for their future. Residents can remain in their home for up to two years.

NSO housing programs continued to transform lives, despite COVID concerns. We served residents 365 days last year, providing extra support when needed and helping our residents navigate COVID cases. In all, our housing programs served 103 Oklahomans in 2021.


Population(s) Served
Women and girls
Young men

Our Low-Cost Dental Clinic is the only one of its kind in Oklahoma. We provide high-quality, affordable care to uninsured or underinsured Oklahomans. Services are offered at cost -- typically about half of what a private dentist would charge. In 2021, we served 1,500 patients, providing 11,000 procedures. Most patients are the working poor - fiercely proud to pay their own way but uninsured and unable to pay the high price of private care.

The Clinic also has an Oral Health Outreach Program which serves children, adults, and seniors by visiting schools, nursing homes, and collaborating with nonprofit organizations. We prioritize serving locations where there is a high need and few other resources. The Outreach Program served 40,000 in 2021.

Population(s) Served
Adults
Economically disadvantaged people

WIC provides supplemental foods, health care referrals, and nutrition education to low-income, pregnant and postpartum women as well as to infants and children up to age five who are found to be at nutritional risk. In 2021, our WIC Super Clinic was a source of hope for a staggering 85,000 women and babies. We also provided over 7,000 meals to children through our summer food program.

Population(s) Served
Women and girls

Palo Duro is a permanent supportive housing program for chronically unhoused adults with mental illnesses. Adults live in and maintain their own private apartment, but receive daily supervision from staff members to ensure their medical, physical and social needs are being met. Located across the street, psychiatric clinic staff ensure residents receive their medications and treatments regularly. They watch for signs of crises and are typically able to avert problems before they happen. Turnover at Palo Duro is low -- the residents build a cohesive community of peers, and regular social events help them remain active and make friends. Last year, NSO’s Palo Duro provided a home to 39 formerly unhoused adults with mental illnesses.

Population(s) Served
Adults
People with psychosocial disabilities

Homeless Prevention ProgramsNSO has several homeless prevention programs: The Emergency Assistance Program provides one-time financial assistance to individuals and families who are experiencing a real emergency. In these cases, only a few hundred dollars will keep the family from becoming homeless.

Emergencies include a pandemic (as we've just experienced!), loss of job, illness or accident, natural disasters and extraordinary utility bills. NSO makes referrals to families who need additional assistance or why may not qualify for the program. Last year, we helped 70 families (178 individuals) avoid homelessness.

Permanent Supportive Housing - the TLP follow-up program. This new program follows residents who have left the TLPs and helps them the first critical months that they are living independently. Staff counsel clients on selecting appropriate housing, making deposits and having utilities turned on, working with landlords and household management.

Population(s) Served
Families
Adults

Where we work

Awards

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Homeless Prevention Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Totals from our Carolyn Williams Center, Martha’s House, and our permanent housing solution centers Palo Duro I and Palo Duro II. Also includes people receiving rental assistance.

Number of individuals who are receiving timely health/dental exams

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Low-Cost Dental Clinic

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

People seen in our Low-Cost Dental Clinic in partnership with the University of Oklahoma College of Dentistry

Number of women and children who have access to supplemental nutrition, education, and referrals.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Infants and toddlers, Parents

Related Program

Women, Infants and Children

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number is tracked by the number of women and children who visit our WIC Clinic and use our services.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

NSO is aiming to impact Oklahoma's poor national rankings in oral health outcomes; child poverty; hunger and homelessness.

We help Oklahoma's most vulnerable populations by providing programs that first meet basic human needs, then focus on helping the individual achieve permanent, healthy independence. Healthy independence may look different for different individuals, but NSO uses evidence-based best practices to develop a case management plan for each client.

We offer our Keeping in Touch, or KIT, program to all the previous residents of our Transitional Living Programs (TLPs): Martha's House, Gatewood, and the Carolyn Williams Center. We maintain regular communication with them through phone calls, direct mail, and electronic communication to make sure their needs are being met and that they have access to services for which they qualify. We also work with individuals who are ready to begin transitioning out of our programs. We help them identify housing options and provide guidance on all aspects of living independently (bill paying, budgeting, and communication skills). We refer them to outside service partners and work with their landlord as needed. We run a low-income dental clinic to assist those who cannot afford to see a dentist. Homeless, single adults with a mental illness find shelter and safety at Palo Duro I and Palo Duro II, 22-unit and 14-unit apartment complexes that offer residents a permanent place to call home. We also run the largest WIC center in Oklahoma that serves about 7,000 mothers with infants per month.

Last year, we achieved a historic milestone: we touched the lives of Oklahomans in need 178,000 times. We served more Oklahomans than at any other point in our organization’s 100-year history through our housing, dental, and nutrition programs. Measurable outcomes and accomplishments include:

Housing: NSO housing programs continued to transform lives, despite COVID concerns. We served residents 365 days last year, providing extra support when needed and helping our residents navigate COVID cases. In all, our housing programs served 103 Oklahomans.

Martha’s House and Gatewood helped build stability in the lives of 15 moms and 24 children. Our Carolyn Williams Center (CWC) made sure 25 young men had a safe home, job connections, and support developing basic skills. And our Palo Duro program provided a home (and the gift of a family) for 39 unhoused adults with chronic mental illness. NSO’s rent and mortgage assistance program helped 70 families (178 individuals) avoid homelessness.

Dental: Over the past year, our Low-Cost Dental Clinic has continued to take a leading role in fighting back as COVID threatens to dismantle the progress we’ve made in helping Oklahomans build a healthy smile. In 2021, we served 1,500 patients, providing 11,000 procedures. And we made serious progress in expanding the efforts of our Oral Health Outreach Program - an effort that brings education, screenings, and oral health kits directly to the children, adults, and seniors who need them most. The Outreach Program served 42,354 people in 2021.

Nutrition: Our WIC Super-Clinic (the largest independent WIC clinic in Oklahoma) served 85,000 women and children in 2021. The Clinic’s goal is to provide women and their children under age five with supplemental nutrition and education. When COVID hit in 2020, many other clinics lacked the infrastructure to continue operations. The State of Oklahoma WIC turned to NSO, asking us to open our services (virtually) to women in all 77 Oklahoma counties. This was an effort we willingly continued in 2021.


What's next? Growing each of our programs more in order to serve more people every single year.

Financials

Neighborhood Services Organization, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Neighborhood Services Organization, Inc.

Board of directors
as of 3/3/2022
SOURCE: Self-reported by organization
Board chair

Paige Ross

Director of Field Compliance ONE Gas/Oklahoma Natural Gas

Term: 2020 - 2024

Glynis Andrews

Self-employed Accountant

Kerry Cox

Wealth Manager, Money Concepts

Linda Brinkworth

Assoc. Dir, South Cent. Jurisd., United Methodist Church

Brian Bakeman

Exec. Dir., South Central Jurisd., United Methodist Church

Trey Petty

Controller, Cheyenne Petroleum

Angela Powell

Client Implementation Consultant, BCBS

Phillip Stitt

HR Director, Devon Energy Corporation

Victor McCullough

District Superintendent, Heartland Conference, UMC

David Dirkschneider

Director, Multi-Investment, Price Edwards

Heather Howerton

Private Banking Officer, First Liberty Bank

Melissa Prophet

Partner (Assurance), RSM US, LLP

Derek Sumner

Supply Chain Manager, Devon Energy

Shirley Franklin

Heartland President UMW

Kati Christ

Sr. VP & Corporate Banking Manager, Bank of Oklahoma

Barry Dodson

Owner - Candor Investments

Ed Doney

Writer/Videographer

Tyler Larsen

VP, National Commercial Services, First American Title Insurance Company

Chris Tucker

VP of Human Resources & Administration, Oklahoma State Fair

Heather Howerton

Private Banking Officer, First Liberty Bank

Andrea Baird

VP Treasury Sales Officer, Bank of America

Jenny Koetter

Program Coordinator, Oklahoma Caring Foundation

Phyllis Honious

Program Chair-Crossroads District

Harri Williams

UMW Conference President

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 03/03/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data