Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Food Assistance
Helping our neighbors in need through our client-choice food pantry. We offer shelf stable items, as well fresh produce, fruit and meats from our 26 Feeding America partners, including Costco, WalMart's, Aldi, Sprouts, Akins and Dollar General.
We also proudly offer gluten free, nut allergy and suger free option, when available!
Utility Assistance
We are able to help clients with utility bills that have a disconnection notice. Each individual bill is looked at on a case-by-case basis, and able to help each family once per calendar year with a bill.
Rent/Mortgage Assistance
We are able to help clients with rental assistance that have an eviction notice. Each individual lease is looked at on a case-by-case basis, and able to help each family once per calendar year with a bill.
Holiday Assistance
Joy for your Neighbors is our holiday assistance program that is both a Thanksgiving meal and gift assistance for December holidays.
Families can request to be added to both programs, or just one.
Our gift assistance allows for children ages 15 and under to register with us that live in Broken Arrow or Coweta, OK or attend Broken Arrow Public Schools or Union Public Schools.
Each child's family (guardians) fill out their want, their need and their read.
What do they want? (toys, etc.)
What do they need? (a new coat, shoes, underwear, bedding)
What do they like to read? (we are passionate to make sure each child has a book to call their own)
Jump Start
Jump Start is our job mentorship program, offering our clients a road map to overcoming obstacles in their life that may prevent them from finding gainful employment. We are wanting to end the generational need on our organization and hoping to end generational poverty in our community.
Where we work
Awards
Gold Award 1997
Tulsa Area United Way
Award of Excellence 1996
Tulsa Area United Way
Award of Excellence 1995
Tulsa Area United Way
Award of Excellence 1994
Tulsa Area United Way
Award of Excellence 1993
Tulsa Area United Way
Award of Excellence 1992
Tulsa Area United Way
Award of Excellence 1991
Tulsa Area United Way
Award of Excellence 1990
Tulsa Area United Way
Award of Excellence 1989
Tulsa Area United Way
Award of Excellence 1988
Tulsa Area United Way
Non-Profit of the Year 2021
Broken Arrow Chamber of Commerce
Affiliations & memberships
United Way Member Agency 1988
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Average number of service recipients per month
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, At-risk youth, Economically disadvantaged people, Unemployed people
Related Program
Food Assistance
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of low-income households who have received utilities assistance
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people, Retired people, Unemployed people
Related Program
Utility Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Total dollar value of produce distributed
This metric is no longer tracked.Totals By Year
Related Program
Food Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of food donation partners
This metric is no longer tracked.Totals By Year
Related Program
Food Assistance
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Feeding America Partners
Pounds of produce distributed
This metric is no longer tracked.Totals By Year
Related Program
Food Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Total dollars distributed for utilities assistance
This metric is no longer tracked.Totals By Year
Related Program
Utility Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Pounds of fresh produce distributed per year
This metric is no longer tracked.Totals By Year
Related Program
Food Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The Mission of Broken Arrow Neighbors is to provide services today, to encourage self-sufficiency tomorrow. We achieve this goal through our Mission of providing basic needs assistance with dignity and compassion to neighbors in need through a cooperative community effort. We believe that the Social Services Safety Net can only be effective with multiple community partners including foundations, United Way, area churches/businesses, local schools/government, individuals and others providing emergency assistance and extended services to those in need.
Our Vision: Assistance with Dignity. Serve with Compassion. Empower the Future.
What are the organization's key strategies for making this happen?
Monday thru Thursday each week we have our client-choice food pantry with our Neighborhood Curb-side Pickup option open for appointments. We moved to creating appointments in 2020, first for safety purposes, but also allowing our clients to be responsible for their appointment time to come up here and receive their groceries. In addition to our food pantry, we offer financial assistance (utilities, rent, prescriptions and transportation), our holiday assistance program, Joy for your Neighbors, and our newest program, Jump Start. This job mentorship program allows us to meet our clients where they are at in their lives, help them overcome any barriers to finding gainful employment and help them end the generational need for our services.
Our Outreach services include taking fresh produce from our 25 Feeding America partners to low and fixed income senior living facilities in our area once a week. We have also partnered with our local Senior Activity Center to offer a "need one, take one" bag of groceries to help them until they can come to BA Neighbors for an appointment.
What are the organization's capabilities for doing this?
In 2021 we implemented a new online database, AssistOK at BA Neighbors. This has allowed us to collaborate with 5 of the other largest basic needs agencies in our area. Their information is in one place, we can make sure we are serving them to the best of our abilities, while also making sure no overlap is happening in funding services.
We have also expanded our service area to Coweta, OK in 2020 to make sure there is not a gap in services for our clients who may live in a very close, but rural area of the Broken Arrow community.
In the past several years we have also expanded our staff team from 3 to 6.5 currently. We have seen tremendous growth in not only need in our area, but the amount of food we are able to pick up weekly. We went from 14 to 25 Feeding America partners in just 2 years, which is a total of 52 individual pickups each week. This allows us to serve more fresh fruits and vegetables, take more to our Outreach client, and have amazing partnerships in the community as well.
What have they accomplished so far and what's next?
By creating new programs, expanding our services, offering more fresh options instead of just shelf-stable items, and by having our dietary restrictions shelf (offering gluten-free, sugar-free, nut-free and dairy-free options), we are serving our clients not only with dignity, but with compassion and respect.
Allowing self-sufficiency and some responsibility on their part for our appointment based system, while also giving them not only a hand out, but a hand up and out of the "system" with our Jump Start program, we hope to see the generational need of our organization diminish. We will always be here to offer emergency basic needs, but encourage a way out as well.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Our clients are anyone in our community that is need of basic needs assistance in Broken Arrow or Coweta, OK.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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What significant change resulted from feedback?
The availability of being able to create appointments either online, by phone or walk-in to our organization.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
BROKEN ARROW NEIGHBORS
Board of directorsas of 05/09/2023
Marshall Dyer
Marshall Dyer, Attorney at Law
Term: 2022 - 2023
Marshall Dyer
Attorney at Law
Debbie Brown
American Electric Power/Public Service Co of Oklahoma
Lisa Ford
Broken Arrow City Council
Elvis Wright
Bank of Cherokee Co.
Jared Lamb
Barracuda
Kelli Sowell
AVB Bank
Shelley Almeida
Crossland Construction
Ademole "Dee" Adeyemi
Community HigherED
Sharon Elich
Community Volunteer - Retired
Michael Facundo
Northside Christian Church
Amber Miller
Broken Arrow Economic Development Corp.
Josephine Nelms
Atento Capital, LLC
Bruce Phillips
First National Bank of Broken Arrow
Andrea Tucker
Merrill Lynch Wealth Management
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 11/09/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.