PLATINUM2023

Tulsa CARES

We improve the quality of life for people affected by HIV and Hepatitis C through tailored care and comprehensive support that promote dignity, equity, and optimal health.

aka Tulsa CARES   |   Tulsa, OK   |  www.tulsacares.org

Mission

Delivering social services to people affected by HIV and Hepatitis C

Ruling year info

1993

Chief Executive Officer

Kate Neary

Main address

3712 East 11th Street

Tulsa, OK 74112 USA

Show more contact info

EIN

73-1388569

NTEE code info

AIDS (G81)

Food Banks, Food Pantries (K31)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Although HIV is today considered a manageable chronic condition and Hepatitis C is now curable, Tulsa CARES serves a predominantly underserved and marginalized population who requires intensive case management across a spectrum of needs. Sixty-six percent of clients living with HIV identify as men who have sex with men. Seventy-three percent of clients living with HCV have a history of justice involvement. The average client household income is less than $15,000 annually.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nutrition

This program offers groceries, fresh fruits and vegetables, essential household supplies, weekly lunches, medical nutrition therapy, nutritional supplements, and nutrition education services to improve the health and well-being of persons living with HIV/AIDS. The program’s mission is fighting hunger, feeding health.

Population(s) Served

Data suggests that safe housing can be a cost-saving intervention for the prevention and treatment of HIV/AIDS. By providing rent and utility assistance to prevent homelessness, our housing program is a gateway into care and improves the effectiveness of our other programs.

Population(s) Served

Our therapists provide individual, group, couples and family counseling as well as substance abuse and addiction therapy for people infected with and directly affected by HIV/AIDS.

Population(s) Served

Our Care Coordinators assess each client’s unique set of circumstances and needs. This assessment provides the foundation for a customized, comprehensive client care plan for total care.

Population(s) Served

Where we work

Affiliations & memberships

United Way Member Agency 1996

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of HIV-positive people who achieve or maintain an undetectable viral load

This metric is no longer tracked.
Totals By Year
Related Program

Care Coordination

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The agency’s unique and comprehensive approach to delivering intensive care coordination and linkage to medical resulted in more than 91% of clients achieving viral suppression in 2022.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Tulsa CARES recognizes the critical importance of addressing social determinants of health to improve community health and reduce costs. The agency fulfills its mission through the delivery of social services to those affected by HIV/HCV, and core programs include prevention, medical, care coordination, mental health, housing, and nutrition. The Tulsa CARES model brings essential services together under one roof allowing for integrated, comprehensive, and client-tailored care in a safe, supportive environment.

Tulsa CARES understands the complexities faced by people living with HIV and HCV and specializes in the delivery of individualized, wrap-around support that addresses barriers to care and promotes optimal health. Agency size and narrower client eligibility criteria has positioned Tulsa CARES to become a leading expert and provider of social services for people living with HIV/HCV in Northeastern Oklahoma. The agency has established itself as a safe place that fosters a compassionate, judgment-free environment, and clients overwhelmingly report positive experiences with the agency. Programmatic outcomes are also favorable and demonstrate meaningful improvements in both client health as well as quality of life.

Tulsa CARES is recognized as a state leader in HIV care, and the HCV program is the only one of its kind in the state. There is limited duplication of services at the local level, and Tulsa CARES serves as the beneficiary of a number of HIV-specific funding sources. Tulsa CARES has maintained a strong financial position over the last number of years, and the agency continues to diversify and grow unrestricted funding. Tulsa CARES is connected to a variety of community-wide efforts on health, housing stability, and food security and has maintained a well-respected reputation among partners, funders, and community leaders. Core programs are supported by trained experts in their field who collaboratively work with clients to develop strategies that support client goal achievement, and program staff maintain standards of care consistent with Council on Accreditation guidelines—the agency’s accreditation body—which are evidence-based and reflective of best practices for social services.

Tulsa CARES serves over 1,000 unique clients each year with 25,000+ unique interactions. HIV viral suppression rates are 26% higher than the national average, and more than 100 clients are cured of HCV each year. The agency’s model demonstrates that tailored care coordination and social supports paired with high quality medical treatment can dramatically improve medication adherence and reduce the economic burden on the client and health care system.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback

Financials

Tulsa CARES
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Tulsa CARES

Board of directors
as of 06/12/2023
SOURCE: Self-reported by organization
Board chair

Rachel Stulen

Valyncia Wilson

Patrick Gordon

Shonda Fisher

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/15/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 02/15/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.