OKLAHOMA CHILD CARE RESOURCE AND REFERRAL ASSOCIATION

Who are the people you serve with your mission?

we serve parents searching for or utilizing child care. We serve child care providers.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We responded to provider need for disinfectant by locating suppliers and as budget allowed to provide supplies at no cost to providers.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

Child Care providers are particularly appreciative this year of the assistance and listening we have offered.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to identify actionable feedback,