Incarnate Word Retirement Community Inc

Rich in Tradition, Together in Community, Devoted to Care

aka THE VILLAGE AT INCARNATE WORD   |   San Antonio, TX   |  www.thevillageiw.org

Mission

The mission of The Village at Incarnate Word is to extend the healing ministry of Jesus Christ to all those we serve. Our commitment is to show respect for the whole person at every stage of life focusing on the unique needs of older adults. We provide a full continuum of care, housing and services while offering compassion, comfort, and opportunities for spiritual growth.

Ruling year info

1946

Chief Executive Officer

Mr. Paul Harrison

Main address

4707 Broadway St

San Antonio, TX 78209 USA

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EIN

74-1109717

NTEE code info

Senior Continuing Care Communities (P75)

Senior Continuing Care Communities (P75)

Senior Centers/Services (P81)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

The Village at Incarnate Word

Organized in San Antonio in 1869, the Sisters of Charity of the Incarnate Word established the first hospital in the city and began ministering to the sick and the elderly at Santa Rosa Infirmary, known today as CHRISTUS Santa Rosa Health Care. Since that time, the Sisters have ministered through hospitals, orphanages, homes for the aged, educational institutions and other ministries serving the needs of the community. They built the Motherhouse (their convent) in 1899 and upon deterioration of the original Motherhouse, the Sisters decided to rebuild a retirement community for all persons – not just the Sisters. The facility would serve as a legacy of service beyond the time of the Sisters themselves. The Village at Incarnate Word, originally named Incarnate Word Retirement Community, opened on September 7, 1988 as a ministry of the Sisters of Charity of the Incarnate Word. It was established as an independent 501(C)(3) non-profit corporation, which maintains an independent Board of Trustees.

Open to persons of any religion, race, or creed, the retirement community offers a spiritually enriched home for all persons age 55 and older. Rooted in the Catholic tradition, The Village at Incarnate Word is founded upon the principles of serving and caring for all persons with compassion and respect.

Today, The Village is a Continuum of Care Retirement Community (CCRC) designed for the care of the elderly, with several levels of care. This continuum of care consists of 163 Independent Living apartments, 74 Assisted Living units (including 24 dedicated special care units for individuals with Alzheimer’s and memory impairment diseases), and 62 nursing home (Extended Care) beds. This model of the CCRC allows individuals to "age in place" in one setting as their needs change, which alleviates much of the trauma of moving to another facility.

Population(s) Served
Seniors

Through Sisters Care at The Village we provide assistance to the frail and elderly in our community, by providing in-home, non-medical assistance in light housekeeping, meal preparation, medication reminder, transportation, companionship and personal and spiritual care. Our goal is to provide affordable and/or subsidized in-home services to the infirm and elderly so that they can remain independent, living with dignity in their own homes rather than an institutional setting. Dignity permeates every aspect to this program and the friendships and trust formed with clients are of primary significance.

Project Elder Help provides the same Sisters Care service to the elderly who cannot afford to pay for services. Project Elder Help makes it possible for elders aged 60 and older with very limited financial resources to fulfill their wish to live independently at home, in the environment they know best, and enjoy the highest possible quality of life. In Project Elder Help we utilize a sliding scale to assess payment, clients are able to pay as little as $0 to $14 per hour for at-home services.

Population(s) Served
Seniors

Through the CCVI Legacy Fund we provide financial assistance to residents of the Village who become unable to pay for all of their accommodations and/or care. The charitable rent subsidies allow residents remain at the village even when their funds are diminished.

Population(s) Served
Seniors

The Connections community outreach program focuses on a holistic approach to health and wellness and is designed to enhance the mind, body and spirit of those served. Our primary goal is to promote the concept of healthy living; Connections provides education, family caregiver support and information, nutrition, illness prevention and self-care as well as dance, exercise, creative arts and friendly game competition. These classes and services are provided at little or no cost to the greater San Antonio community. Programs are held at The Village and in underserved parts of the city.

Population(s) Served
Adults
Seniors

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    TVIW community residents, including retired CCVI Sisters, lay men and women (one in four receive subsidized rent); Sisters Care at The Village clients for in-home care services on a sliding scale primarily in Bexar County; participants of Connections Community Outreach low- or no-cost health and wellness programs throughout greater San Antonio area.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Incarnate Word Retirement Community Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Incarnate Word Retirement Community Inc

Board of directors
as of 4/21/2021
SOURCE: Self-reported by organization
Board chair

Mr. Willaim F. Grinnan, Jr.

Restaurateur

Term: 2019 - 2021

Don Beeler

Retired Hospital Executive

David Cortez

La Familia Cortez Restaurants

Geoffrey Crabtree

Retired Hospital Executive and Volunteer

William Grinnan, Jr

Republic of Texas Restaurants, Inc.

Maryanne Guido

Guido Brothers Construction

Sandy Klein

Retired Nurse

Mary Jo Quinn

Business Person, member of Bexar County Medical Society

Dana Terracina

Retired Nurse

Vivian Vance

Bill Miller Restaurants

Diana Beckmann-Mendez

UIW Professor

Sha-Rone Caffie-Reyes

Contract Specialist II

Howard Lutz

Intercontinental Wealth Advisor

Sr. Tere Maya, CCVI

Sister of Charity of the Incarnate Word

David Mier, MBA

Children's Hospital CFO

Matt Mohr

Mohr & Associates

Sr. Kathleen Reynolds, CCVI

Sister of Charity of teh Incarnate Word

Moris Saide

Costa Pacifica CEO

Judy Trevino

Sister of Charity of the Incarnate Word

Randy Vogel

Guido Companies CFO

Joseph Ward, LPC, LMFT

Councelor

Skip Wood

The Wood Agency

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes