Catholic Charities of the Archdiocese of Galveston-Houston

The 2022-2027 Strategic Goals include:

Goal #1. Improve client service access, experience, and outcomes by funding and opening a new premier Client Services Center in Harris County that will house multiple client services that address current and future needs
Goal #2. Ensure all facilities honor and respect the dignity of those we serve through our service model, accessibility, and provide an environment that is welcoming and comfortable
Goal #3. Improve client experience and outcomes by researching, piloting, and adopting a comprehensive, evidence-based, integrated service model that increases access to all agency services
Goal #4. Ensure client and community needs are being addressed by refining a process for comprehensive program review that will direct service and program priorities, drive continuous quality improvement, and improve client outcomes
Goal #5. Increase the quality of client interactions and outcomes by researching, designing, and implementing a client management software that streamlines processes, data gathering, and reporting and increases access to services across distance
Goal #6. Promote a culture of excellence that enhances the employment experience, drives staff retention, and supports a highly motivated and service-oriented work force
Goal #7. Drive sustainable recruitment of dedicated, high-quality staff through effective communications, outreach, and competitive wages and benefits
Goal #8. Better serve the needs of staff and clients by formulating a proactive strategy to maintain and/or enhance our presence and facilities in Midtown
Goal # 9. Educate the community and reduce barriers for clients by increasing promotion of Social Justice and Catholic Social Teachings through education, advocacy, and collaboration
Goal #10. Broaden our base of community support - including more groups and families - through outreach, volunteerism, and other engagement opportunities
Goal #11. Increase revenue to strengthen services and support clients by increasing the number and amount donated by individual donors through increased cultivation, stewardship, and offering donors a wide variety of ways to donate

Strategic Direction
Improving the lives of those we serve by investing in technology, people, and places

Our Goal
By 2027, Catholic Charities will transform the way we serve people as the most efficient and effective social service provider in the Archdiocese.


Our Strategic Plan is all about people:
• the people we serve (clients)
• the people we employ (staff)
• the people we engage (community)

We are funded by a variety of revenue sources, the majority of which represent state and federal grants and contracts. Foundation and United Way grants make up the second-largest source of revenue, followed by individual and in-kind donations. We are grateful for the on-going support from the Archdiocese of Galveston-Houston.

Catholic Charities is taking steps to create a more robust network of support for our clients through more integrated case management that spans our broad array of social services programs. In addition, we put a system in place to provide long-term disaster recovery services to help individuals and families who experienced loss from natural disaster, most recently from Hurricane Harvey.