PLATINUM2023

Austin Child Guidance Center

Empowering children to heal and thrive in childhood and beyond.

aka ACGC   |   Austin, TX   |  www.austinchildguidance.org

Mission

The mission of the Austin Child Guidance Center is to provide accessible, high-quality mental health services to children and their families empowering them to thrive in childhood and beyond.

Ruling year info

1952

Interim Executive Director

Brittany Golden

Main address

810 W 45th

Austin, TX 78751 USA

Show more contact info

EIN

74-1166783

NTEE code info

Community Mental Health Center (F32)

Mental Health Disorders (F70)

Family Counseling, Marriage Counseling (P46)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Austin Child Guidance Center aims to ensure that children and families have access to affordable, high-quality mental health care.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Care and Treatment

Individual/Family Therapy
Group Therapy
Psychological Assessments
Psychiatric Services
Family Resource Navigation
Walk-in Clinic

Population(s) Served
Children and youth
Economically disadvantaged people
Victims of crime and abuse

Professional Training (staff)
Next Gen Training (students)
Corporate Training/Consultation
ISD/Nonprofit Trainings
Consultations

Population(s) Served
Children and youth
Caregivers
Families

Parent Workshops
Panel Discussions
Podcasts/Videos
Blog
Community Presentations
Content Development (tips/guides/books,etc.)

Population(s) Served
Children and youth
Families
Caregivers
Parents
Economically disadvantaged people
Children and youth
Families
Caregivers
Parents
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Care and Treatment Services; Professional Development; and Community Education

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Direction of Success

Increasing

Context Notes

95% of families got their mental health needs met and were satisfied with services. 

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Austin Child Guidance Center is a mission driven, trauma-informed nonprofit that supports children and families in developing strategies and identifying resources that optimize mental health and wellness in order to build life-long foundations of resilience.

Operational Excellence
ACGC is navigating changes in the mental health landscape that require us to expand capacity in the communities where our clients live, establish relationships with new partners and utilize more complex technologies for internal systems in addition to service delivery – all while simultaneously focusing on trauma informed, client centered care.

Program Innovation
We are seeing tremendous growth both in volume and in the specific therapeutic needs of families that are seeking mental health services for their children in Central Texas. To keep pace with the demand, we must continue to employ and identify new evidence-based treatments and interventions. As we continue to monitor and keep up with the changing needs of the community, ACGC will remain a partner in mental healthcare reform and will strive to ensure continued financial sustainability.

Beyond the clients that we currently serve, ACGC is increasingly concerned about our overall value and impact in our community and in communities that may not view ACGC as an option for them. We must address clear gaps in community needs, including increased treatments to address the epidemic of suicidal ideation in our children, greater supports for LGBTQ+ youth and their families and coaching options for children and adolescents on the Autism spectrum. With a focus on integrating and innovating our services and service delivery methods, we will expand our outcomes and achieve a greater impact in the community.

Outreach & Access
While meeting the needs of the community through our innovative programs and offerings we must ensure that ACGC is recognized as the local leader in child and family mental health services. Through regular internal staff trainings we continue to learn and grow in our efforts to eliminate barriers for clients by ensuring that our clinicians are trained in providing culturally compassionate services. As many marginalized communities have an inherent mistrust of people in positions of power following generations of oppression and current hostilities toward people of color in our current political climate, ACGC will continue to reach out and establish new partners in more diverse communities as a way to create greater access to our services for populations that have not historically sought us out.

ACGC will also work to be a resource for optimal mental health to the community through increased community workshops and trainings as well as providing increased content through print and digital portals to educate the community at large. Our priority is to be good stewards of the gifts and resources that are generously given to us by our many supporters in the community. We will work to strengthen and build those relationships and establish new partnerships in the community.

Grow and diversify financial resources.
• Utilize board network to make specific asks to their network peers
Enhance process efficiency and quality practices.
• Telehealth
• Electronic health records
Build culture based on core values.
• Implementing new performance evaluation process
Attract, engage, develop and retain an effective staff.
• Implementing new performance evaluation process
Attract, engage, develop and retain an effective board of directors.
• Utilize board network to make specific asks to their network peers

Expand our repertoire of evidence-based treatments.
• Telehealth
Foster new and existing partnerships to influence children’s mental health outcomes
• Development of an equity committee
Address systemic barriers faced by our clients through programs.

Build an understanding of mental health in the community.
Collaborate with community organizations.
Cultivate relationships with financial supporters.
• Utilize board network to make specific asks to their network peers
Maximize resources to expand access to clinical services.
• Create an outreach and access improvement plan

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome

Financials

Austin Child Guidance Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Austin Child Guidance Center

Board of directors
as of 09/06/2023
SOURCE: Self-reported by organization
Board chair

Sarah Fontenot

Eagle Robinson

Norton Rose Fulbright

Robby Anderson

Cvent

Shannon Eaton

Self-Employed

Matt O'Desky

Austin Diamond Room

Jessica Jackson

Cornerstone Healthcare Group

Livia Pope

AllDolledUp ATX

Elizabeth Nelson

Self-Employed Consultant

Sarah Fontenot

sarahfontenot.com

Isel Martinez Marcos

University Federal Credit Union

Brooks Barber

The Princeton Review

Lesley Lopez Viner

TCMS

Leslie Allison

Lee Aaronson

Lacks Valley Stores

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 2/23/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/23/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.