The Arc of San Antonio
Serving People with Intellectual and Developmental Disabilities
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Adult Life Enrichment
One of the greatest challenges for families of adults with moderate to severe intellectual disabilities is finding a day habilitation program that can meet the developmental, physical or behavioral needs of their family member. In the Arc's Adult Life Enrichment Program, we build upon the education that our participants received while in the school system by providing community and site-based programming at two facilities.
Many things set The Arc apart as a premier provider of direct care services, some of which include: Full-time nursing staff, which allows us to care for individuals needing more physical assistance and to provide an educational focus on healthy lifestyle choices; a fleet of accessible vehicles, which help facilitate community-based programming, and a Volunteer Involvement Program, which allows our participants to serve the community through partnerships with Meals on Wheels, The San Antonio Food Bank, local animal shelters, and so much more!
Community Services Case Management
The Community Services Case Management Program (CSCM) staff provides comprehensive case management services for children/young adults (ages 3-21), not currently covered by Medicaid, with intellectual or developmental disabilities or special healthcare needs. Case managers work with families to identify needs, create personalized plans, and connect with resources.
Community Living Assistance and Support Serivces
Community Living Assistance and Support Services (CLASS) staff offer individuals with disabilities support by helping them access the resources they need to live and work as independently as possible. Case managers make home visits and coordinate services with state, local, and private entities to ensure quality and comprehensive support for CLASS clients.
Family Support Services & Outreach
The Family Support staff works with families and caregivers to develop and implement plans that address the immediate and long-term needs of children and adults with intellectual and developmental disabilities. Working closely with school districts and specializing in transition services, Support Services staff help families access community-based services throughout all stages of life.
Where we work
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Related Program
Adult Life Enrichment
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Number of respite hours provided for parents/caregivers of participants in our adult life enrichment program
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities, People with intellectual disabilities
Related Program
Adult Life Enrichment
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
COVID-19 continues to impact attendance in the ALE program. Average daily attendance throughout 2021 was approximately 50 people. Average attendance prior to March 2020 was 200 people.
Number of collective miles driven by class case managers
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities, People with intellectual disabilities
Related Program
Community Living Assistance and Support Serivces
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
Due to COVID-19 pandemic, the CLASS case management team continues work virtually with individuals to help them access the resources they need.
Number of children/families served in the CSCM & Community Education Program
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities, People with intellectual disabilities
Related Program
Community Services Case Management
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of families served in Family Support Services
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities, People with intellectual disabilities
Related Program
Family Support Services & Outreach
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
COVID-19 impacted the number of families served in 2021. During closure, the FSS team has stayed in touch with clients through remote outreach.
Total number of unduplicated children and adults with intellectual and developmental disabilities served.
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Goals & Strategy
Reports and documents
Download strategic planHow we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
The Arc of San Antonio
Board of directorsas of 08/04/2023
Karen Ridout
Ridout Barret & Co., PC
Margaret Costantino
Center for Refugee Services
Lee Morris
Valero
Patricia DuTerroil
Community Advocate
Carlos Pena
Jefferson Bank
Debbie Kennedy
Community Advocate
Janice Lubel
Lubel Accounting
Mike Reimherr
Community Advocate
Karen Ridout
Ridout Barrett & Co., PC
Terry Warth
CBRE, Commercial Real Estate
Barbara Johnson
Broadway Bank
Gregg Chinn
Frost Bank
Paul Fagan
REOC San Antonio
Virginia Flores
NuStar Energy
Caitlin Goode
Community Advocate
Charlie Weisinger
Weisinger Law Firm, PLLC
Paul Huckabay
Aggregate Haulers, LLP
Leticia Salazar
Hancock Whitney
Raymon Bissmeyer
Dykema Gossett, PLLC
Greg Duke
Community Advocate
Karen Wiest
Community Advocate
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 10/30/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.