PLATINUM2022

Goodwill Industries of San Antonio

Goodwill San Antonio

aka Goodwill   |   San Antonio, TX   |  www.goodwillsa.org

Mission

Since 1945, Goodwill San Antonio’s purpose has been centered on, “Fighting Poverty, Creating Opportunity” to drive our mission of “Helping Change Lives through the Power of Work” forward. Goodwill provides workforce development services for vulnerable and at-risk populations; those who face significant life barriers to employment or education, opportunity youth, those experiencing generational poverty, those with a criminal history, among others. We do so with a focus on education, training, and career services; transforming lives through career advancement.

Ruling year info

1952

President and Chief Executive Officer

Mr. Carlos Contreras

Main address

406 W Commerce

San Antonio, TX 78207 USA

Show more contact info

EIN

74-1238444

NTEE code info

Vocational Technical (B30)

Employment Procurement Assistance and Job Training (J20)

Youth Development Programs (O50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Intergenerational poverty severely limits the potential of individuals and our community. In San Antonio, there is a significant skills gap between job listings and the applicant pool; meaning that the available workforce in San Antonio is not able to move up the ladder of economic self-sufficiency. The challenge for a family striving to exit poverty is how to feed their family and simultaneously build their career. Moreover, there are huge populations within our city disconnected from economic opportunity – whether that be individuals with a disability, with little education, or transitioning from military service back into civilian life. These disconnects harm not just an individual's ability to improve their lives, but the overall health of our community.We are one of the only organizations that focus on workforce development for a population that faces significant life barriers to employment, such as having a disability. We find meaningful work for each individual, transforming

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Good Careers Academy

The purpose of the Good Careers Academy is to provide affordable vocational training and accompanying certification to individuals who have chosen to move out of low-wage jobs into high growth occupations in the San Antonio region, allowing for a career track that puts them on the pathway to prosperity.

Population(s) Served
Adults
Adolescents

These centers provide an individualized career plan and job placement, along with resources to overcome life barriers, allowing employment options for many community members who would otherwise be unemployed. We specifically serve individuals that may have a disability, low income, little to no education, or are transitioning from welfare or chronic poverty or transitioning from military service back into civilian life.

Population(s) Served
Adults

This program is a partnership between Goodwill San Antonio, The City of San Antonio, and Community in Schools, where case management services, employment opportunities, and assistance with post-secondary education are provided to youth who are disconnected from education and employment. Youth with no workforce skills or post-secondary education plans face extremely limited options, many of which end up in generational poverty. By providing career readiness skills and industry recognized vocational skills training in high demand areas, such as healthcare, construction, and administrative services, Goodwill programs support individuals to pursue their education and career goals with essential wrap-around supports and services.

Population(s) Served
Adolescents
Adults

Where we work

Awards

Texas Award for Performance Excellence 2006

Texas Quality

Green Retailer of the Year 2010

San Antonio Business Journal

Air Force Chief of Staff Team Excellence Award at the Major Command level 2010

Air Force Personnel Center

ADDY Awards - 1 in '08, 2 in '09, 3 in '10, 3 in '11 and one national award in '11 as well 2011

American Advertising Federation

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of employment placements

This metric is no longer tracked.
Totals By Year
Related Program

Good Careers Centers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people trained

This metric is no longer tracked.
Totals By Year
Related Program

Good Careers Academy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goodwill San Antonio's mission is to Help Change Lives through the Power of Work by providing career and employment services, education and training programs coupled with robust case management to empower individuals who face challenges to gain employment. We specifically serve individuals who have a disability, low income, little to no education, are transitioning from welfare or chronic poverty, and/or are transitioning from military service back into civilian life. We are one of the only organizations that focus on workforce development for a population that faces significant life barriers to employment. Goodwill San Antonio's goal is to provide an educated workforce empowered to reach their career and life goals and achieve self sufficiency for themselves and their families. Goodwill believes work provides dignity and empowerment for all individuals, and that our community is enriched when everyone has economic opportunity.

Goodwill empowers individuals who face barriers to gain employment by providing education, training, career services, and robust service coordination. We find meaningful work for individuals, transforming lives through career advancement.
1) High- Impact, Integrated Mission Delivery
2) Ubiquitous and Compelling Mission Message
3) Customer-centric Operations that Advances the Mission
4) Agile Support Services that Collectively Enhances Mission and Operations

Goodwill San Antonio has over 77 years of experience providing workforce development services to populations with barriers to education and employment. Goodwill San Antonio's successful history of providing career and employment services, education and training programs coupled with robust case management equips us to continue expanding our impact.

In 2021, Goodwill San Antonio provided essential career education, training, and employment services to those most vulnerable in our community. Goodwill San Antonio employed 1,574 team members. We provided job readiness training and successfully assisted 1,035 individuals to gain employment. We helped 458 individuals enroll in an education program, and 323 of our clients earned a recognized credential this year. Through those efforts, over 52% of the individuals served were lifted out of poverty with an earned income above 200% of the Federal Poverty Line.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Goodwill Industries of San Antonio
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill Industries of San Antonio

Board of directors
as of 05/23/2022
SOURCE: Self-reported by organization
Board chair

Erin Fogarty

HOLT CAT

Rob Glenn

John Matey

Janice Flynn

Matt Burton

Erin Fogarty

Barbara Gentry

Jackie Gorman

David Held

Robert Davies

Shokare Nakpodia

Allan Smith

Renee Watson

Justin Barbour

Gardner Peavy

Janelle Sykes

Kim Carroll

Eddie Salas

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/23/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data