PLATINUM2024

Ronald McDonald House Charities Greater Houston

Keeping Families Close

aka Ronald McDonald House of Houston, Inc.   |   Houston, TX   |  www.rmhchouston.org

Mission

Founded in 1978, the mission of Ronald McDonald House Charities Greater Houston is to offer a home away from home providing care, compassion and hope to families with seriously ill children being treated in Texas Medical Center (TMC) member institutions. RMHCGH also provides access to care, like immunizations, for school-aged children in local neighborhoods through the Ronald McDonald Care Mobile.

Ruling year info

1983

Chief Executive Officer

Ms. Cristina Vetrano

Main address

1907 Holcombe Blvd.

Houston, TX 77030 USA

Show more contact info

Formerly known as

Ronald McDonald House of Houston, Inc.

EIN

74-1984499

NTEE code info

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Founded in 1978, the mission of Ronald McDonald House (RMH) Houston is to offer a home away from home providing care, compassion and hope to families with seriously ill children being treated in Texas Medical Center (TMC) member institutions. When families cross the threshold to Ronald McDonald House (RMH) Houston, they are in the midst of fighting cancer, heart disease, awaiting organ transplants, managing birth anomalies, and numerous other life-threatening pediatric health conditions. RMH Houston offers housing, complimentary hot meals, activities, and daily necessities, in a communal living environment so the families can focus solely on the health of their child and the stability of their family.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

70-Bedroom Holcombe House

Ronald McDonald House Houston’s flagship facility, Holcombe House, offers 70 bedrooms, kitchens, complimentary hot meals, snacks and daily food staples, activities, play and lounge areas, laundry facilities, parking and transportation to the Texas Medical Center. RMH Houston has an on-site Licensed Master-Level Social Worker (LMSW), managing bachelor's and master's level student interns from UH School of Social Work, for crisis intervention and case management. RMH Houston offers programs and activities for the children and parents to foster positive, hopeful feelings and possibly connect with other guests with a similar diagnosis on a similar journey. In 2022, RMH Houston documented 20,431 room check-outs and served 370 unduplicated families in the midst of a global pandemic. For guests staying at Holcombe House, we ask for a $25/night donation or file for Medicaid/supplemental benefits, however, NO FAMILY is turned away based on their ability to make a financial contribution.

Population(s) Served
Families
Children and youth

Ronald McDonald House Houston operates a House inside Texas Children's Hospital and 10 Family Rooms, covering 11 floors, across 4 different buildings. The House consists of 19 private bedrooms that may be checked-out for overnight accommodations, or daytime naps/showers, and a kitchen, dining/living areas, and a laundry room, for the families whose children are being treated in the Neonatal ICU's. The 10 Family Rooms have small kitchens and dining areas, to serve the families and guests of the in-patient and out-patient areas for the Neonatal ICU Level III, Pediatric ICU, Cardiovascular ICU, and the Oncology/Hematology clinic. The Family Rooms offers the family a brief respite while a child receives care, with snacks or light meals available 24/7. In 2022, RMH Houston served 503 unduplicated families through 4,608 room check-outs. In addition, RMH Houston supported 9,803 patient admissions and over 23,000 outpatient appointments through our Family Room services.

Population(s) Served
Families
Caregivers

The Ronald McDonald House inside Children's Memorial Hermann Hospital (CMHH) offers a short-term home for families with children being treated in either the Neonatal Intensive Care (NICU) or the Pediatric Intensive Care Units (PICU) at the hospital. There are 20 bedrooms and 3 Family Lounges to allow parents some respite while staying close to their child during an extremely important time in their child's recovery process. The sleep rooms inside the NICU serve a multi-use purpose in not only allowing families to sleep close to their infants, but also as rooms for parents to learn how to take care of their infant going home with special medical needs while the family receives supervision from nursing staff. In 2022, the CMHH House provided 3,808 room check-outs to 755 unduplicated families. The Family Lounges served 148-patient beds, and over 2,700 admissions.

Population(s) Served
Parents
Families

The Ronald McDonald House Family Room inside MD Anderson Children's Cancer Hospital, serves the hospital's Pediatric Intensive Care Unit. This Family Room is equipped with two sleep/nap rooms as well as a main area for families to rest and relax. In 2022, RMH Houston documented 257 overnight stays to 31 unduplicated families, and supported the patient and family members through 4,636 outpatient appointments, and 1,253 hospital admissions.

Population(s) Served

Families with seriously ill children spend unlimited hours at their child’s bedside, supporting them during difficult treatment regimens and anxiously waiting for a doctor’s visit or test results. The hospitalized child receives meals, but the parents are on their own. Either they skip meals, finish eating what their child does not, or rush to a vending machine for a quick snack. Parents face enormous medical expenses, and the thought of incurring increased credit card debt with numerous trips to a cafeteria is very stressful. RMH Houston’s JoyFULL Eats Program addresses a family’s food insecurity by providing nutritious, complimentary hot meals and sustaining snacks for the family’s well-being during their child’s illness and hospitalization. In 2022, the JoyFULL Eats Program provided 142,299 complimentary hot meals, and over 117,000 individually wrapped snacks, for the families across all 4 of our locations.

Population(s) Served
Parents
Families
Parents
Families

Where we work

Awards

4-Star Charity 1991

Charity Navigator

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Related Program

70-Bedroom Holcombe House

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Families are asked to complete a survey upon check-out, rating their overall experience (1- 5 stars). RMH Houston’s goal is to score at least 4.5 stars on the overall rating system.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Related Program

JoyFULL Eats Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The JoyFULL Eats Program provides at least one complimentary hot meal per day for our families, via catered meals through sponsors, HEB Meal Simples, On-the-Go packaged meals, and breakfast servings.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

As noted by Pediatric Oncologist, Dr. Audrey Evans, “when there is a sick child, there is a sick family.” Ronald McDonald House (RMH) Houston addresses an acute need in the community by serving families who are desperately seeking treatment for their seriously ill child. Securing safe and affordable housing while a child receives treatment or recovers from major surgery, creates emotional and financial stress. No matter how financially stable a family is, the worries of a child’s health and the related expenses add up exponentially – medical, travel, lodging, food, gas, parking, sibling care/activities – the family can be quickly overwhelmed. RMH Houston strives to relieve these stressors so the family can focus solely on the health of their child and the stability of their family.

Located in the 4th largest metro area in the United States and immersed in the largest medical center in the world, RMH Houston has evolved to meet the changing needs of the children and families in its 40-year history. What started as a 20-bedroom house near the Astrodome, now consists of our flagship facility, Holcombe House, with 70 bedrooms and communal kitchen and living areas, and in-hospital Houses, Family Rooms, lounges and private bedrooms in Texas Children’s Hospital, Children’s Memorial Herman Hospital, and MD Anderson Children’s Cancer Hospital. Plus, Mogie, the Holcombe House resident labradoodle, who is always there for extra hugs.

For the families staying at Holcombe House, our Licensed Master-Level Social Worker, and bachelor's and master's level student interns from UH School of Social Work, are available to facilitate Family Support Services – crisis intervention, case management, and coordinate activities to foster positive, hopeful feelings and possibly help the children and parents embrace a new friend with a similar diagnosis. Much like a house with a big family, RMH Houston’s family-centered care environment offers private bedrooms, communal living areas for activities, kitchens and dining areas to share food for the body and soul, and plenty of spaces for hugs and high-fives. As each family fights for a healthy future, RMH Houston is there to establish the emotional foundation for helping that goal become a reality.

Ronald McDonald House (RMH) Houston was founded in 1978 when Dr. Donald Fernbach, Chief of Hematology and Oncology Service at Texas Children’s Hospital, along with a group of parents, leaders, and McDonald’s franchisees, addressed the need to build a safe haven near the Texas Medical Center (TMC) for families with seriously ill children. In 1981, RMH Houston opened a 21-bedroom House near the Astrodome. As the demand increased, RMH Houston opened Holcombe House in 1997, now with 70-bedrooms, offering families a safe place to stay, kitchens, complimentary meals, family activities, communal play and lounge areas, laundry facilities, free parking, transportation to the TMC, and even, Mogie, our resident labradoodle, who is always available for hugs. For the families whose children are hospitalized, RMH Houston offers a House inside Texas Children's Hospital (TCH) with 20 private bedrooms and 10 Family Rooms/Lounges, inside Children's Memorial Hermann Hospital (CMHH) 20 private bedrooms with kitchen areas and lounges, and 2 private bedrooms, a kitchen and lounge areas inside MD Anderson Children’s Cancer Hospital (MDACCH).

Through our comprehensive programs, RMH Houston is positively impacting the Social Determinants Health for our families, by addressing Housing and Food Insecurity. Offering room check-outs for overnight stays/daytime naps, hot catered meals, and the unrestricted availability of food staples can save a family as much as $250 per day, without relying on couches for sleep, cafeteria meals, or vending machine fare. This support enables our parents and family members a chance to maintain their strength, as they focus on the health of their child, and not have to incur additional costs or worry the accessibility of these basic necessities. Our cherished families need RMH Houston now more than ever. Their stress and fear on a daily basis is already exhausting, and now in the midst of global pandemic, our supportive programs are essential as families cannot put their child's treatment on hold.

Any family, regardless of socioeconomic status, diagnosis, race, ethnicity, home city, is welcomed at any location. The families staying at Holcombe House are asked to contribute a $25/night donation or file for Medicaid or supplemental benefits. However, NO FAMILY is ever turned away based on their ability to make a financial contribution, and there is NO CHARGE for any of the RMH Houston services located inside the hospitals.

Cristina Vetrano, our Chief Executive Officer, joined Ronald McDonald House Houston in August of 2020. Originally from San Diego, California, Ms. Vetrano was drawn to serving in the non-profit sector since college. With a Bachelor of Science in Finance from San Diego State University and an MBA from the University of Iowa, Ms. Vetrano volunteered in the Peace Corps where she designed a business curriculum and trained teachers in Ulaanbaatar, Mongolia for two years. After she returned to the United States, she spent the next 13 years with the American Red Cross in Washington, DC, where she held multiple positions working with technology, disaster services, and the health and safety departments. Moving to Houston, she served as Executive Director of Kid’s Meals, and most recently with CanCare. Her work with CanCare included strategic planning, fundraising, and project development.

Ms. Vetrano has served as CEO of RMH Houston since August of 2020, and leads the Chief Financial Officer, the Chief Advancement Officer, and the Operations Manager. The Operations Manager is also a Licensed Master-Level Social Worker who oversees bachelor's and master's level social work student interns from the University of Houston School of Social Work. The Social Work Interns work closely with the Family Support Services staff to create programs and activities to help the children and parents connect with other guests on similar journeys. RMH Houston also manages a robust group (400+) of volunteers, 38 members of our Board of Directors, 10 members of our Emeritus Board, and 17 members of our Advisory Board.

Each year, RMH Houston's goal is that the families will experience the atmosphere of a loving home, the reduced costs of lodging and meals, the easy access to hospitals, and the support from other families whose children are being treated for a critical illness in the Texas Medical Center. With RMH Houston's intensive supportive wrap-around programs, our efforts are leading the way to provide a continuum of care, which ultimately leads to a more impactful, long-term healthy program for the family.

Ronald McDonald House Houston was founded in 1978 when a group of doctors, parents and community leaders addressed the need to build a safe haven near the Texas Medical Center for families with seriously ill children. What started as a 21-bedroom home near the Astrodome, has grown to include Holcombe House (70 bedrooms) and our Houses and Family Rooms/Lounges inside Texas Children’s Hospital (19 bedrooms, 10 Family Rooms), Children’s Memorial Hermann Hospital (20 bedrooms, 3 Family Rooms), and MD Anderson Children’s Cancer Hospital (2 bedrooms, kitchen and lounge). RMH Houston recorded the following statistics for 2022: documented 29,079 room check-outs across all locations serving 1,625 unduplicated families. In addition, RMH Houston supported 27,896 outpatient appointments and/or procedures with unlimited access to the Family Rooms inside Texas Children's Hospital and MD Anderson Children's Cancer Hospital; and supported 13,773 patent admissions across all in-hospital locations. According to the per diem rates in the Texas Medical Center area published by the General Services Administration, RMH Houston saves a family as much as $250 per day with a room check-out and meals. Therefore, in 2022, RMH Houston saved our families over $7M in food and hotel expenses, thus making a positive impact on Food and Housing Insecurity and the corresponding impact on Social Determinants of Health.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Ronald McDonald House Charities Greater Houston
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities Greater Houston

Board of directors
as of 05/22/2024
SOURCE: Self-reported by organization
Board chair

Mr. Dan Connally

Fayez Sarofim & Co.

Term: 2023 - 2024

Emily A. Crosswell

Community Volunteer

Debbie Bauer

UBS Financial Services

Hans Boas

BP America, Inc.

Stuart Brown

McDonald's Restaurants

Ana Denena

RSM, LLP

Lawrence M. Hanrahan, M.D.

PWC, Retired

David Hicks

Fifth Corner

Marilyn Mogas

Community Volunteer

Marjana Lindsey Roach

RoachGannon, LLP

Maggie Stacy

Brooks Stacy, LLC

Christine Underwood

Community Volunteer

Chris Weber

Abaco Drilling Technologies

Brandon Baudin

The Sterling Group

James Chvatal

Alvarez & Marsal

Daniel P. Connally

Fayez Sarofim & Co.

Nancy Dinerstein

The Dinerstein Companies

Susan Blaney, M.D.

Texas Children's Hospital

Julie Sudduth

PNC Bank

James Walsh

TD Securities

Shane Kimzey

CenterPoint Energy

Billy Rhoads

Gunvor USA, LLC

Jerry Borowick

KPMG, Retired

Patrick Dennis

JE Dunn Construction

Shannon Hayes, MD

Texas Children's Pediatrics

Liliya Kades

Kades Ventures

Kurt Lyn

Lam, Lyn & Philip, P.C.

Ritu Nadkarni

Biogen

David Shebay

PWC Consulting

Brett Treadwell

RIDA Development

Brian Wycliff

PWC Consulting

Organizational demographics

SOURCE: Self-reported; last updated 10/26/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 12/14/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.