Texas Humane Heroes

It doesn't take a cape to be a hero. Just Love.

aka Texas Humane Heroes   |   Leander, TX   |  humaneheroes.org

Mission

Texas Humane Heroes is a private, No Kill, nonprofit organization dedicated to eliminating pet homelessness. We save the lives of dogs and cats by partnering with overcrowded municipal shelters who often turn to euthanasia when their kennels are full. Our two Adoption Centers create loving families by connecting pets and people and offer affordable veterinary care--spay, neuter and vaccination services--to ensure animals remain healthy and happy in their homes.

Ruling year info

1989

President & CEO

Mr. Jeffrey Struchtemeyer

Main address

10930 E. Crystal Falls Pkwy.

Leander, TX 78641 USA

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Formerly known as

Humane Society of Williamson County

Williamson County Humane Society

EIN

74-2069592

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Veterinary Services (D40)

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Low Cost Spay/Neuter

Low cost spay/neuter services available to the public to make pet ownership more affordable and to help reduce pet over-population.

Population(s) Served
Adults

Finding forever homes for abandoned dogs and cats. It costs approximately $200 per animal to prepare an animal through spay/neuter surgery, microchip, vaccinate) for adoption and care for them until they find their family.

Population(s) Served
Adults

Pet retention programs, including animal education programs and low cost vaccination programs.

Population(s) Served
Adults

Where we work

Awards

Commitment Award for Process Excellence 2011

University of Texas Center for Performance Excellence

SMB Innovator Finalist Award and People Choices Award 2012

SMB Innovator

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Texas Humane Heroes serves the surrounding community of pet-owners and potential pet adopters, as well as municipal shelter partners across Texas, intaking animals in need of rescuing from over-crowded shelters.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In 2021, we created the 14 Day Promise. This program was formulated from our online survey, from phone calls providing feedback from our adopters, as well as online reviews (Google, Yelp, Facebook, etc.). The largest issue adopters were encountering after adopting a puppy was the high medical fees they were paying private veterinarians, after adopting if the animal became sick. Our mission is to remove barriers to keeping animals in their homes, to make animal ownership more accessible and affordable, and to keep pets healthy. After feedback from our adopters, we implemented the 14-day Promise. This is our promise to our adopters that if an animal gets sick, TXHH will cover the costs and treatment of animals within 14 days of adoption.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    Constant listening to our audience has greatly increased our ability to inform and educate our staff and board members on how impactful our work is, and where we can make meaningful changes.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Texas Humane Heroes
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Texas Humane Heroes

Board of directors
as of 8/5/2021
SOURCE: Self-reported by organization
Board co-chair

Mickey Pietro


Board co-chair

Mary Ward

Dell

Term: 2020 - 2023

H.R. Strickland

George Grammas

Jessica Scanlon

Don Grenier

John Gallagher

Chris Tinnell

Mary Ward

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 08/05/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 08/05/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.