NORTHEAST SENIOR ASSISTANCE

Empowering Seniors to Live Independently

aka NESA   |   San Antonio, TX   |  http://www.neseniorassistance.org

Mission

The mission of Northeast Senior Assistance is to reflect God's Love by providing transportation and other services to enhance the quality of life and independence for seniors. We provide FREE assistance to those 60 years old and older through dedicated community volunteers, who are our hands and feet.

Ruling year info

1987

Executive Director

Mrs. Pat Ogle

Main address

2903 Nacogdoches Rd.

San Antonio, TX 78217 USA

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Formerly known as

NORTH EAST SAN ANTONIO COMMUNITY OUTREACH FOR OLDER PEOPLE

EIN

74-2405293

NTEE code info

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Escorted Medical Transportation

Through the dedication of volunteers, we provided one-on-one (through the door) transportation to medical, dental, eye, lab work, vaccines and other medical appointments. Volunteers stay in waiting room until appointment is over and stopping for necessary errands on returning the client back home.

Population(s) Served
Seniors

Volunteer shoppers call or visit client to get their grocery list. They then do the shopping themselves, deliver groceries, and help put them away. Client reimburses volunteer for amount spent. Those who are ambulatory, can go along with volunteer and shop. We also pick up items at food pantries and deliver.

Population(s) Served
Seniors

NESA volunteers help senior clients with minor home repairs/daily services that include: changing light bulbs, replacing smoke alarm batteries, tightening squeaky doors, repairing mail boxes,etc. or anything that's not considered a major repair.

Population(s) Served
Seniors

NESA volunteer calls client on a daily or weekly basis to check on them and offer socialization.

Population(s) Served
Seniors

After receiving grant funds, we purchase gifts or gift cards, wrap them, and deliver to the frail elderly, especially those who are low-income. Volunteers sometimes bring their families along and visit the senior, providing socialization to those who are isolated. For many, this is the only gift they will receive during the Christmas holidays.

Population(s) Served
Seniors

Our annual function is called Fall Fest. We invite clients and volunteers to show them how special they are. Volunteers pick up clients and bring them to event. Music, vendor information, door prizes, entertainment, silent auction, guest speaker, and a full-course lunch are all included. Event is free. This is part of our socialization mission, especially for those who are isolated.

Population(s) Served
Seniors

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve homebound citizens age 60+ who live in our service area in San Antonio. About 79% are low income; 25% live in Section 8 low income apartments; 51% live alone; 45% widowed; 75% female; 25% male; 95% have age-related health issues that prevent them from driving. Many provide feedback through correspondence or by calling in.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Due to COVID-19, many needed transportation to get vaccines...we added this service feature to our list of places we can transport them. They also needed a list of food pantry facilities and a way to register and have the items delivered to them...we researched and provided this list and added food pantry deliveries to our services. Many older adults became isolated when the COVID-19 pandemic began. We provided more volunteers to call them on a regular basis to provide friendship and interaction. Clients were made aware of these new features through our newsletters and by phone. Clients never hesitate to provide satisfaction for our services through correspondence and calls. For most, we are a life saver.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We tell volunteers, board members and staff, that they are our equal partners, and that we welcome any feedback they may have concerning the ways we conduct business. We also inform clients by phone that we will try and accommodate any special requests they have. We are normally able to accommodate special requests due to the willingness, good heart, and generosity of our wonderful volunteers. Many volunteers go out of their way to do more "individualized" care for clients because they see the need. Everyone is in this together to provide what is needed for our community and to make the lives of older people better.

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

NORTHEAST SENIOR ASSISTANCE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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NORTHEAST SENIOR ASSISTANCE

Board of directors
as of 03/15/2022
SOURCE: Self-reported by organization
Board chair

Mrs. Kathy Beer

retired marketing executive for home health care

Term: 2018 - 2022

ELLEN BERKY

Laurel Hts United Methodist

Dolly Baker

Ft. Sam Houston Chapels

Judy Ellsworth

retired occupational therapist

Randy Stevens

Morningside Meadows

Tom Mathieu

St. Anthony de Padua Catholic Church

Ellen Pfeiffer

AA Senior Services

Suzette Price

MacArthur Park Lutheran Church

Norman Graham

Windcrest United Methodist Church

Paul Ziese

Christ Lutheran Church

David Ross

St. Pius X Catholic Church

Bob Zapata

Community Representative

Michael Collins

Medicare Rep

Rev. Mike Michie

St. Thomas Episcopal Church

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/15/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/15/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.