HILL COUNTRY FAMILY SERVICES INC

FIRST, WE NOURISH AND CLOTHE OUR NEIGHBORS. After an initial application for HCFS services is received, a client is provided access to the Corner Cupboard, self-selection food pantry. SECOND, WE LISTEN Clients are given an appointment to meet with an HCFS Case Manager in order to receive a comprehensive evaluation of their crisis. At the time of the appointment, next steps, actions, plans and goals are developed with the end in mind. Both clients and case managers commit together to work through the crisis toward sustainability. THIRD, WE IDENTIFY BARRIERS Many barriers exist for clients. Case managers work with clients to help identify the barriers which prevent them from working through the crisis. Once identified, both case manager and client can create a plan to overcome or circumvent these challenges. FOURTH, WE PLAN Both clients and case managers commit together to work through the crisis toward sustainability. The individualized plans may require more time and resources than others. Some clients work with case managers longer than others. The most important factor is that the client reaches a point of sustainability and no longer needs the emergent services of HCFS. FIFTH, WE MOVE FORWARD Clients set their own goals and we guide them to move forward with as many tools as possible. HCFS offers a variety of Life Skills Classes to help with barriers they may be facing including ESL, financial literacy and budgeting, motivation just to name a few. SIXTH, We Re-Evaluate We reassess quarterly to see if the solutions are working or not. We readjust as many times as necessary to help clients on their path toward sustainability. SEVENTH, We Release A crisis does not last a lifetime. We work carefully with our clients to ensure they are planning for their future after their crisis. Once they reach a place of sustainability, we close their file. We’re always available just in case something catastrophic happens again in their lifetime. Our hope is that they have gained strong stills working with HCFS and can navigate crisis in the future with a new lens.

Our staff is uniquely trained and qualified to work closely with clients in crisis. We used standardized tools to ensure quality evaluations and measurements. We have an internal self-selection grocery store and resale shop which provides for the basic needs of each client and their family, Our case management team works very closely with each client to help them overcome their crisis. We provide education and resources and help them set

We evaluate each client and meet on a quarterly basis to identify progress by using standardized measurement tools. Our evaluation tools include SMART Goals, Life Works Self Sufficiency Matrix and the Perceived Stress Scale.

We've served more than 3,000 clients. Our goal is to continue to serve and to move 60% of our clients to self sufficiency in 2020.