HILL COUNTRY FAMILY SERVICES INC

Navigating Life's Crossroads

aka HCFS   |   Boerne, TX   |  www.hcfstx.org

Mission

HCFS operates at the intersection of urgent need and lasting change. We foster mental and physical wellness, stability and independence for individuals and families who are in crisis in Kendall County.

Ruling year info

1987

Chief Executive Officer

Staci Almager

Main address

114 W Advogt St

Boerne, TX 78006 USA

Show more contact info

EIN

74-2425029

NTEE code info

Family Services (P40)

Food Banks, Food Pantries (K31)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We’re more than a local food pantry. HCFS is here to help Kendall County citizens first survive a crisis and then learn to thrive in the community. CRISIS: A crisis can happen at any time: the diagnosis of a life-threatening illness, the loss of a job, the end of a relationship, an automobile accident leaving a family without transportation, the loss of affordable childcare, substance abuse, mental illness or a sick child.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

CRISIS Assistance Program

After an initial application and screening for HCFS services is received, clients are given an appointment to meet with an HCFS Case Manager in order to receive a comprehensive evaluation of their crisis. A client is provided access to the Corner Cupboard, self-selection food pantry. Fresh fruits, vegetables, dairy products, lean meats, artisan breads are available. Based on availability, we can assist with basic household items from the HCFS secondhand retail store Random Hangers & Warehouse. Financial Assistance is available to assist with housing, utilities and unmet medical needs.

Population(s) Served

In collaboration with the City of Boerne Emergency Operation Center and the Emergency Response Matrix, HCFS identifies and coordinates opportunities for nonprofit, faith based and civic volunteers to be trained to support the community in times of natural disaster.

Population(s) Served
Work status and occupations
Social and economic status
Family relationships
Work status and occupations
Social and economic status
Family relationships

Where we work

Awards

Nutrition Partner of the Year 2018

San Antonio Food Bank

Nonprofit of the Year 2020

Greater Boerne Chamber of Commerce

Nonprofit of the Year 2015

Greater Boerne Chamber of Commerce

Best Multi-Service Agency of the Year 2017

San Antonio Food Bank

Best Multi-Service Agency of the Year 2016

San Antonio Food Bank

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Decrease Stress using Perceived Stress Scale

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Family relationships, Ethnic and racial groups, Social and economic status, Work status and occupations

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

85% of clients experienced decreased stress as a result of financial assistance and intervention.

Move client from in-crisis to empowered using Life Works Self Sufficiency Matrix

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Work status and occupations

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Completion of goals using SMART Goals

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Work status and occupations

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who report adequate participation in their own treatment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Social and economic status, Work status and occupations, Family relationships

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Work status and occupations

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients for whom the transition plan is fully implemented (including receipt of all services as planned)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goal of HCFS is to help every individual and their family successfully overcome a crisis. Our goal is for 60% of our clients to return to a state of self-sufficiency after a life altering crisis within 12 months; 75% of our clients to return to a state of self-sufficiency after a life altering crisis within 24 months and 100% of our clients to return to a state of self-sufficiency after a life altering crisis within 36 months. Our goal is to provide supplemental healthy groceries for 100% of our clients . Our goals is to reduce the level of stress for our clients by 50% within the first 3 months and 75% within one year. Our goal is for 100% of our clients to set their own goals for success using SMART Goals. Our goal is for 80% of our clients to move from in-crisis to empowered within 12 months using the Life Works Self Sufficiency Matrix.

FIRST, WE NOURISH AND CLOTHE OUR NEIGHBORS. After an initial application for HCFS services is received, a client is provided access to the Corner Cupboard, self-selection food pantry.

SECOND, WE LISTEN Clients are given an appointment to meet with an HCFS Case Manager in order to receive a comprehensive evaluation of their crisis. At the time of the appointment, next steps, actions, plans and goals are developed with the end in mind. Both clients and case managers commit together to work through the crisis toward sustainability.

THIRD, WE IDENTIFY BARRIERS Many barriers exist for clients. Case managers work with clients to help identify the barriers which prevent them from working through the crisis. Once identified, both case manager and client can create a plan to overcome or circumvent these challenges.

FOURTH, WE PLAN Both clients and case managers commit together to work through the crisis toward sustainability. The individualized plans may require more time and resources than others. Some clients work with case managers longer than others. The most important factor is that the client reaches a point of sustainability and no longer needs the emergent services of HCFS.

FIFTH, WE MOVE FORWARD
Clients set their own goals and we guide them to move forward with as many tools as possible. HCFS offers a variety of Life Skills Classes to help with barriers they may be facing including ESL, financial literacy and budgeting, motivation just to name a few.

SIXTH, We Re-Evaluate
We reassess quarterly to see if the solutions are working or not. We readjust as many times as necessary to help clients on their path toward sustainability.

SEVENTH, We Release
A crisis does not last a lifetime. We work carefully with our clients to ensure they are planning for their future after their crisis. Once they reach a place of sustainability, we close their file. We’re always available just in case something catastrophic happens again in their lifetime. Our hope is that they have gained strong stills working with HCFS and can navigate crisis in the future with a new lens.

Our staff is uniquely trained and qualified to work closely with clients in crisis. We used standardized tools to ensure quality evaluations and measurements. We have an internal self-selection grocery store and resale shop which provides for the basic needs of each client and their family, Our case management team works very closely with each client to help them overcome their crisis. We provide education and resources and help them set

We've served more than 3,000 clients. Our goal is to continue to serve and to move 60% of our clients to self sufficiency in 2020.

Financials

HILL COUNTRY FAMILY SERVICES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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HILL COUNTRY FAMILY SERVICES INC

Board of directors
as of 11/15/2021
SOURCE: Self-reported by organization
Board chair

Mr. Burt Grabo

Burt Grabo

Retired (Nuclear Power Industry)

Ron Fielding

Retired (Hormel Foods)

Burnie Miller

San Antonio Fire Department

Monica Velasco

Blue Azul Journeys

Bruce Colgate

Lost Pirogue Vineyards

Scott Smajstrla

Nustar Energy

Dr. Judy Fleming

Johns Hopkins

Mark Swensen

Valero Energy Corporation

Richard Caldwell

Retired

Michael Dippo

SWBC

Graham House

Cordillera Ranch Golf Club

Cindy Offutt

U.S.A.F JAG (Ret)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 06/25/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/02/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.