SILVER2021

Highland Lakes Canine Rescue

... until they all have forever homes

aka Highland Lakes SPCA, HLSPCA, HLCR   |   MARBLE FALLS, TX   |  http://highlandlakescaninerescue.org

Mission

Our mission is to rescue, rehabilitate and secure loving and healthy forever homes for abandoned dogs in the Texas Hill Country.

Ruling year info

1999

Executive Director

Susan Willis

Main address

PO Box 1275

MARBLE FALLS, TX 78654 USA

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EIN

74-2923659

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

No-kill canine rescue and adoptions

In addition to working with area Animal Control Officers, we rescue dogs who are “at risk” in shelters throughout the Central Texas area. And, most importantly, we provide an exceptional collection of support facilities for our rescued dogs, including indoor kennels, large outdoor pens, agility courses, behavioral training and extensive walking trails where dogs interact daily with our staff and volunteers. Our select and dedicated group of foster families provide special, focused care in the environment of a home for our rescues who need that. We are the only area shelter that provides this level of support for every dog in our care:
-- Fully vaccinates every one of our dogs
-- Takes in AND TREATS heartworm positive dogs so they can recover and become someone’s new best friend
-- Ensures all our dogs are spayed and neutered
-- Works to ensure our dogs obtain optimum health before they are available for adoption
-- Fully reviews applicants who want to adopt our dogs to ensure both adopter and dog are a good match
-- Follows-up with adopters to help both the adopter and the dog transition successfully
-- Allows our adopted dogs to be returned to us under certain circumstances so we can work to find them more suitable homes
-- Has 24 hour onsite staff caring for our dogs

Unless a dog develops a terminal medical condition or a serious, uncorrectable behavioral issue that make it genuinely unadoptable, it stays in our shelter until finding its forever home. We strive to be the best no-kill shelter in the Hill Country.

Population(s) Served
Adults

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    Local area shelters and those who adopt dogs from our shelter.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Case management notes, Post-adoption follow up,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    Provide written clarification of the issues rescue dogs have once they are adopted, suggestions for training, resources available to help with any behavioral issues as part of the adoption application, during the adoption process and as followup to the adoption

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Feedback we receive from adopters has helped us streamline our processes and communicate more effectively with them as well as potential adopters. Feedback from local public shelters has helped us refocus our "pulls" from them from easily adoptable dogs to those facing euthanisia, treatable medical conditions and physical or behavioral barriers to easy adoption

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Highland Lakes Canine Rescue
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Highland Lakes Canine Rescue

Board of directors
as of 06/25/2021
SOURCE: Self-reported by organization
Board chair

Ms Jeanne Gillen

Retired

Term: 2019 - 2022

Jeanne Gillen

Michaela Black

Jeannette Murphy

Suzanne Owens

Marta Stafford

Marta Stafford Gallery

Janelle Boutte

Jan Walters

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/25/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 06/25/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.