PLATINUM2024

Tech Impact

aka Tech Impact   |   Philadelphia, PA   |  www.techimpact.org

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Mission

Tech Impact's mission is to leverage technology to advance social impact. Our vision is a world where nonprofits have the technology, they need to accomplish their missions, and underrepresented individuals, including young adults and dislocated and incumbent workers, have access to the technology skills and support they need to change their income potential for life. Tech Impact is headquartered in Philadelphia, maintains offices and operates workforce development programs in Philadelphia, PA, Wilmington, DE, and Las Vegas, NV. Tech Impact's services are available to all 501(c)(3) charitable organizations.

Ruling year info

2003

Executive Director

Mr. Patrick Callihan

Main address

100 N. 18th Street Suite 410

Philadelphia, PA 19103 USA

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Formerly known as

NPower Pennsylvania

EIN

74-3062511

NTEE code info

Management & Technical Assistance (S02)

Employment Procurement Assistance and Job Training (J20)

Community Improvement, Capacity Building N.E.C. (S99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Tech Impact's purpose is to provide nonprofits with the technology they need to accomplish their missions, and provide underrepresented individuals, including young adults, with access to the technical skills and support they need to change their income potential for life. Tech Impact is the catalyst for community-wide improvement and positive change through technology.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nonprofit Technology Services and Support

Tech Impact provides nonprofits with the technology they need to create greater social impact in our communities, no matter the size of their budget. For all of these organizations, we are an integral part of their team, and for many, we are their sole IT resource. With more than 15 years of experience working with a diverse group of nonprofits, we have the expertise and experience to deliver a wide range of services and support, including the following:
• Managed IT Services: We provide daily IT support services to over 250 nonprofits (over 7,000 end users) nationwide.
• Cloud Solutions: We implement cloud technologies (Microsoft Office 365/SharePoint, Azure, Amazon Web Services) to help nonprofits reduce their expenses, collaborate more effectively, and work better in the event of disasters.
• Data Management: We develop and support custom databases and applications (Salesforce, Dynamics 365), and offer data management and data analytics and visualization services (such as PowerBI).
• Strategic Consulting Services: We provide strategic services to help nonprofit organizations stay up to date as technology evolves.
• IT Security Services: We assess risks and mitigate potential losses to create a secure computing environment.
• Communications: We offer services such as Hosted VoIP phone service and Unified Communications implementation and support.

Population(s) Served
Adults

ITWorks is a proven 16-week technology training program that is offered for free to young adults who are at high risk for life-long poverty. ITWorks students are ages 18 to 26, have their high school diploma or GED but have not completed college, and are underemployed or underemployed. ITWorks provides them with the training, mentors, certifications, soft skills, and on-the-job experience they need to begin a career in technology, and transforms their lifelong earning potential. ITWorks also has a secondary benefit: it provides nonprofits with an affordable skilled workforce to address the technological challenges they face.

Population(s) Served
At-risk youth
Unemployed people

The 8-week CXWorks program was launched in September 2016 and offers free, intensive customer experience and computer skills training needed to secure and retain jobs in a call center customer service environment. Several components of the proven ITWorks program are incorporated into CXWorks, including professional soft skills training, mentorship, and job placement assistance.

Population(s) Served
At-risk youth
Veterans

ITWorks 2.0 and 3.0 serve recent graduates of Tech Impacts ITWorks programs. The programs target Tech Impact alumni who have at least one year experience in an entry-level IT position. ITWorks 2.0 and 3.0 address the emerging need to fill in-demand middle-skill IT roles (Network Administration, Cybersecurity) by providing entry-level IT workers with further stackable credentials (CompTIA Net+ or CompTIA Security+), creating a pathway to the next level of their careers and to earn higher wages. ITWorks 2.0 and 3.0 elevates individuals to middle skill positions and in turn opens entry-level positions for future ITWorks graduates.

Population(s) Served
Adults
Unemployed people

• Idealware: Our Idealware program provides impartial, thoroughly researched and easy-to-understand resources, helping nonprofits make smart technology decisions. We offer a vast catalog of workshops, webinars, whitepapers, guides, workbooks, trainings, webinar recordings and case studies, the majority of which are free of charge to nonprofits.
• Tech Forward Conference: Our annual conference provides a forum for the nonprofit community to engage, learn and envision how technology can transform the way we work as nonprofits.

Population(s) Served
Adults

Where we work

Awards

Laureate status in the Training/Education category 2011

The Computerworld Honors Program

Neighborhood Builders 2014

Bank of America

Neighborhood Builders 2022

Bank of America

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Economically disadvantaged people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

ITWorks and CXWorks graduates who gained program related employment or full-time, non-program related employment six months post-graduation.

Number of clients placed in internships

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Economically disadvantaged people

Related Program

ITWorks Technology Workforce Development Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Internships are applicable to ITWorks PA, DE, and LV only.

Number of clients passing job skill competency exams or assessments after completing course

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Economically disadvantaged people

Related Program

ITWorks Technology Workforce Development Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total number of students certified after being enrolled in ITWorks PA, ITWorks DE, ITWorks NV and CXWorks

Number of students enrolled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults, Multiracial people, Extremely poor people, Low-income people, Ex-offenders

Related Program

ITWorks Technology Workforce Development Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Total number of students enrolled in ITWorks PA, ITWorks DE, ITWorks NV and CXWorks.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our organization is working to provide "Better Technology for Better Communities". Our goals to accomplish this are two fold:

Our organization is working to help nonprofit organizations move up the capability maturity model in technology capacity, providing education, services and support for a modern technology environment. This enables nonprofits to focus their resources more effectively on their mission.

We also leverage our talent to help individuals gain access to technical and soft skills that enable them to succeed in careers in information technology, significantly increasing their earning potential for life.

Our strategy for capacity building is to deliver develop services and support that allow nonprofits to gain access to and take advantage of programs that provide world-class technology environments while decreasing their costs. This allows nonprofits to gain efficiency and effectiveness in their operation, directly impacting their mission delivery. We also deliver high quality, expert driven, technology education to the nonprofit sector. We accomplish this through a library of software guides and whitepapers, seminars, trainings, webinars and our annual Tech Forward Conference (https://techforwardconference.org/), which collectively educates nonprofit leadership and staff on leveraging technology to drive their missions forward.

Our workforce development strategy is to increase access to education, technical training, and employment opportunities for individuals who face significant economic or social barriers to advancing in their careers and in life. The skill sets and experience that students gain prepare them for in-demand entry-level jobs (ITWorks: Help Desk Support; CXWorks: contact center customer experience) and middle-skill jobs (PunchCode: coding), significantly improving their lifelong earning potential. The programs also provide area companies with skilled and diverse candidates for in-demand roles.

Our organization strategically recruits talented information technology professionals who are mission driven and motivated to use their talents for social justice. We unleash that talent into education, services and support to the nonprofit community.

Further, we seek out partnerships with organizations like Microsoft and TechSoup to access world-class technology infrastructure and software, to support a modern nonprofit technology environment. We help our partners gain access to these important programs and help them navigate the complexities.

We also recruit talented educators and support personnel to develop and deliver workforce development programs in technology based career pathways.

While we have managed to impact thousands of nonprofits with improved technology comprehension and efficiency, there are many organizations that continue to struggle with technology capacity. It is our mission to reach these organizations and offer these opportunities.

Our merger with Idealware in 2018 further strengthened our impact. For more than a decade, both nonprofits were independent leaders in the nonprofit technology capacity building sector. With the strength of the combined organization, we have expanded our reach and provide a comprehensive scope of services, pairing consulting and implementation services with high-quality knowledge resources, and fully stepping up to our role as a sector leader.

We have trained over 600 individuals for new careers, but that barely scratches the surface on the young people out of school and without a sustainable career pathway. We are working to make a deeper impact in the communities we serve and increase the number served each year.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently

Financials

Tech Impact
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Tech Impact

Board of directors
as of 01/31/2024
SOURCE: Self-reported by organization
Board chair

Paul Jaskot

Partner, Holland & Knight LLP

Paul Jaskot

Partner, Holland & Knight

Randall Gaboriault

Chief Digital and CIO, Christiana Care Health System

Nancy Burd

CEO, The Burd Group

Patrick Callihan

CEO, Tech Impact

Sue Kozik

SVP & CIO, Blue Cross/Blue Sheild of Baton Rouge, Group Health Cooperative

James A Johnson

CIO, Carpenter Technology

Sandrea Behrens

Business Agility Associate Director, Accenture

John Winstead

CEO, ADR Application Development

Debbie Banko

CEO, Link Technologies

Heather Joyner

Sr. Advisor, Lighthouse for Public Safety

Craig Chanoff

Chief Revenue Officer, Lightspeed Systems

William Compton

CIO, Seagen

Mona Jantzi

Consultant

Aundre Chambers

Systems Administrator, Temple Health

Gregg Williams

Executive Director IT, MGM Resorts International

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 01/04/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.