Human Services

Irving Cares, Inc.

It's a hand up, not a handout.

aka ICI, Irving Cares

Irving, TX

Mission

Irving Cares provides focused assistance for Irving residents to address a financial crisis.

Irving Cares will:
• Provide clients with services in a respectful and dignified manner without regard to race, color, gender, age, disability, religion or national origin
• Identify and address the needs of the Irving community
• Partner with clients to develop solutions that lead to self-sufficiency
• Work with volunteers, agencies, and organizations for greater impact and effectiveness
• Assure donors and supporters of superior management and fiduciary practices
• Implement a sound fund development plan in support of commitments to the community

Ruling Year

1977

CEO

Mr. Kyle Taylor

Main Address

PO Box 177425

Irving, TX 75017 USA

Keywords

crisis,emergency,Irving,employment,self-sufficiency,jobs,food,low-income,poor,working poor,local,volunteer-based,children,families,

EIN

75-1436937

 Number

4542190462

Cause Area (NTEE Code)

Human Services - Multipurpose and Other N.E.C. (P99)

Financial Counseling, Money Management (P51)

Victims' Services (P62)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2017, 2016 and 2015.
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Social Media

Programs + Results

What we aim to solve New!

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Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Emergency Assistance

Employment Services

Where we workNew!

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Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of service recipients who are employed

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Employment Services

Context notes

Our goal is that 75% of those who gain employment will remain employed 90 days or longer creating stability in the household. This result is the number of clients who met that goal.

Number of clients referred to other services as part of their support strategy

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

Irving Cares partners with other agencies and resources in the community to provide families with as much assistance as possible.

Number of families receiving a week's worth of nutritious groceries

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

Irving Cares provides a week's worth of nutritious groceries up to 6 times per calendar year.

90% of families assisted with electric utility financial assistance will not be disconnected within 90 days of receiving assistance.

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

We survey 90 days after electric utility assistance to determine if clients have maintained their service. This result is the percent who were not disconnected.

90% of families assisted with rent or mortgage financial assistance will not be evicted within 90 days of receiving assistance.

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

We survey 90 days after rent to mortgage assistance to determine if we helped prevent homelessness. This result is the percent of clients who were not evicted.

90% of these clients will identify three pieces of budgeting information after completing the money management program.

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

To get financial assistance , clients are required to take a money management class and identify 3 things they learned. This result is the percent of people who identified what they learned.

Number of clients participating in educational programs

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

When receiving financial assistance, we require clients to take a money management class. This result is the number of clients who took the class.

Treating clients with dignity and respect

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

We survey families who get food. Our goal is to serve everyone with dignity & respect. This result shows the percent who believed they were treated with dignity and respect.

75% will say that a week's worth of groceries (food pantry assistance) helped improve their ability to deal with a financial crisis.

TOTALS BY YEAR
Population(s) served

General/Unspecified

Related program

Emergency Assistance

Context notes

Food pantry assistance lets families use their limited funds for an emergency. This result shows the percent who believed food assistance improved ability to deal with a financial crisis. New in 2015.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

Our goals:
• Provide clients with services in a respectful and dignified manner without regard to race, color, gender, age, disability, religion or national origin
• Identify and address the needs of the Irving community
• Partner with clients to develop solutions that lead to self-sufficiency
• Work with volunteers, agencies, and organizations for greater impact and effectiveness
• Assure donors and supporters of superior management and fiduciary practices
• Implement a sound fund development plan in support of commitments to the community

Any unexpected change can quickly send the working poor into crisis. Working poor families experiencing a personal or economic crisis are often in danger of eviction or utility disconnection. Sometimes they must choose between buying food or gas to get to work and providing a sick child with necessary medications. Ensuring that the most basic of human needs are met is an important measure of a community's quality of life.

Irving Cares provides a lifeline to families experiencing a temporary crisis. The Irving Cares mantra is “a hand up, not a hand out." The To offer this hand up, Irving Cares provides the Emergency Assistance Program (EAP), which offers temporary assistance upon verification of residency and urgent need. People receiving assistance are always responsible for a portion of their payments due. Rent or mortgage assistance is available once every ten years, due to funding limitations at this time. In addition to rent or mortgage assistance, EAP also offers utility assistance, available once a year, for people with accounts through our various utility partners. Clients who receive financial assistance participate in Money Management Training with on-line or in person.

The Irving Cares Food Pantry prevents hunger by providing a household with a week's worth of nutritious groceries up to six times a year. Clients receive healthy food based on the USDA My Plate guidelines; orders include vegetables, fruits, soups, grains, bakery items, proteins, eggs, milk, diapers (for families with young children), toilet paper, and other hygiene items.

The Irving Cares Employment Services Program (ESP) prepares unemployed or under-employed people to secure a job by providing weekly job search seminars, access to an on-site computer lab, assistance with licensing and testing fees, assistance with childcare until the first paycheck, assistance required clothing or uniforms, or help with other barriers to employment. ESP case managers work to help people with access to local job opportunities and skills to maintain employment. Job fairs are frequently offered at Irving Cares, with many companies interviewing and hiring on-site.

All of the services offered through Irving Cares are focused on providing people with the ability to regain their self-sufficiency with dignity and respect.

In the past fiscal year 1,490 regular and one-time volunteers donated 21,842 hours working in all areas of the agency. Receptionists, case managers and food pantry workers donated hours to the Emergency Assistance Program. Additional volunteers assisted with Job Search Seminars and resume writing for job-seeking clients. 389,729 pounds of food was donated to the food pantry by individuals and groups. Information about our effectiveness and results:

People who receive rent, mortgage or utility assistance take a Money Management class to learn budgeting skills. If someone needs food assistance, they can receive emergency groceries, freeing up money to pay bills. On a limited basis, Irving Cares can also provide prescription subsidies and bus passes for transportation assistance.

Referrals to other agencies, or internal programs like Employment Services, provide additional resources.

Job search seminars address how to complete job applications, prepare resumes, dress for and participate in interviews, and search for employment opportunities with a variety of resources. Case Managers help identify and eliminate barriers to employment, give counseling and coaching, and provide personalized job leads. We also help the newly employed until the first paycheck arrives. This support could be transportation assistance, childcare tuition, GED testing fees or educational assistance and referrals to other Irving Cares programs for food or financial assistance.

Indicators:

Employment Services Program:
Irving Cares staff place follow up calls monthly to talk with job-seekers and offer guidance and resources.
The goal is for 75% of those who gain employment to remain employed for 90 days or longer as determined by follow up calls.

Emergency Assistance Program:
Financial Assistance – Staff contact landlords or utility companies to determine status of people who have received assistance.
The goal is for 90% of those who receive rent, mortgage or utility assistance to not be evicted or disconnected within 90 days of receiving assistance.
Food Pantry – Staff survey clients monthly to gain feedback on the food pantry's impact.
The goal is that 90% will say the food pantry helped prevent hunger in their household.
The goal is that 100% of clients will indicate they were treated with dignity and respect.
The goal is that 75% will say the food pantry improved their ability to deal with a financial crisis.

Annual Outcomes - Fiscal Year Ending 2017

Food Pantry
An average of 727 families per month received nutritious groceries. Clients are surveyed monthly.
1. "Were you treated with dignity and respect by the staff and volunteers?"
95% said yes
2. "In the past 12 months, were you ever hungry but didn't eat because there wasn't enough money for food?"
72% said yes
3. 100% said the food pantry helped prevent hunger in their household.
4. 99% said the food pantry improved their ability to deal with a financial crisis.
Present and Future: Recently, the Irving Cares food pantry has undergone a Lean Six Sigma process review, which has created a number of efficiencies. Costs incurred by Irving Cares per food order has dropped by half. However, obtaining and keeping company relationships for food pantry pick ups remains challenging as companies change policies. Fresh produce is constantly a challenge to procure. 80% of students in Irving Independent School District are eligible for free or reduced lunches, which indicates a continuing need.


Financial Assistance
1. Irving Cares provided rent or mortgage assistance for 171 families. The goal is for 90% of those assisted to not be evicted within 90 days of receiving assistance. Actual results are 95% were not evicted within 90 days of receiving assistance.
2. Irving Cares provided water or electric utility assistance for 195 families. The goal is for 90% of those assisted to not be disconnected within 90 days of receiving assistance. Actual results are 99% were not disconnected within 90 days of receiving assistance.
3. Clients receiving rent/mortgage or utility assistance attend a Money Management class on-line or in a classroom setting. Staff provide classes in English and in Spanish. 340 clients took the Money Management class. The goal is for 90% of these clients to identify three pieces of budgeting information after completing the money management program. Actual results are 97% of clients identified three pieces of budgeting information.
Present and Future: The need for rent assistance far outpaces available resources, and this is a constant challenge. For every family who receives assistance, there are four more who qualify but for whom funds are not available. Irving Cares is working to create partnerships with more utility companies to be able to assist more families.

Employment Services
Of the 360 unduplicated clients seen by Employment Services, 138 clients, or 38% of the total, became employed. Our goal is that 75% of those who gain employment will remain employed for 90 days or longer. Actual results are that 93% remained employed 90 days or longer.
Present and Future: As the economy improves, Irving Cares serves more challenging clients in the employment department, such as those without a GED or those with a felony record. Irving Cares also continues to seek company partners to source job openings.

External Reviews

Affiliations & Memberships

Association of Fundraising Professionals - Member

The Grantsmanship Center (TGCI)

United Way Member Agency

Second Harvest Food Bank

Financials

Irving Cares, Inc.

Fiscal year: Apr 01 - Mar 31

Need more info on this nonprofit?

Need more info on this nonprofit?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
A Pro report is also available for this organization for $125.
Click here to view a Sample Report.

Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
A Pro report is also available for this organization for $125.
Click here to see what's included.

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes