Way Back House Inc

Empowering Individuals. Restoring Families. Creating Safer Communities.

aka The Way Back   |   Richardson , TX   |


The Way Back guides individuals newly released from incarceration to success in a new life with transformational support, services, and accountability. Through our work, we are empowering individuals, restoring families, and creating safer communities.

Ruling year info


CEO and Executive Director

Robert Manley

Main address

P O Box 832407

Richardson , TX 75083 USA

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NTEE code info

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

According to the most recent Texas Department of Criminal Justice (TDCJ) statistical report, for the FY2018, 6,076 Individuals were released from TDCJ (prison, state jail, SAFPF) facilities to Dallas County. Of those most recently released from prison (that is, within two years of the survey), over 30% were unemployed, according to Prison Policy Initiative. There are numerous interconnected challenges formerly incarcerated individuals face upon release that make their journey towards successful community reintegration and economic mobility extremely difficult such as housing, employment, transportation, and legal issues.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

The Way Back Reentry

Incarceration doesn't define a life but a second chance can. Navigating a successful reentry from the criminal justice system is very difficult to do alone. It's why The Way Back provides unparalleled, transformative reentry support to formerly incarcerated individuals to help them go from crisis to thriving. We meet individuals where they are in their personal journey and help them through the overwhelming physical, economic, social, and emotional barriers to success in a new life. As a catalyst of change, The Way Back is empowering individuals, restoring families, and creating safer communities.

Our focus on being a relational and data-driven/outcomes based organization sets us apart from other reentry services organizations in North Texas. Our impactful services create economic mobility, reduce poverty, and build resilience to overcome barriers to a second chance.

Population(s) Served
Substance abusers
Economically disadvantaged people
Incarcerated people

A targeted reentry program assisting women with substance abuse histories who are returning to community after a period of incarceration in a Substance Abuse Felony Prison Facility and who are under supervision of the Dallas County Specialty Court - SAFPF Unit. The Way Back provides holistic case management to address the specialized needs of formerly incarcerated women working to overcome substance abuse.

The Way Back provides support, services, advocacy and encouragement as well as in-person engagement at the court during client attended, mandatory counselling sessions.

We meet each individuals survival needs while establishing a self-sufficiency plan and targeted goals.

Population(s) Served
Low-income people
Homeless people
Unemployed people
Victims and oppressed people
People with psychosocial disabilities

The Way Back In Prison Programs emphasize behavioral transformation to encourage new attitudes and social skills that are strongly correlated to progress after release. These 12-14 week programs are facilitated in a group setting within prisons in North Texas. For many, this is their first experience with The Way Back. These courses are specifically aimed to offer individuals a means to change their though processes, moderate negative behaviors and practice more productive social interactions with those around them, before being released to the community.

Population(s) Served
Unemployed people
Substance abusers
Incarcerated people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Unemployed people, Offenders, Ex-offenders, Economically disadvantaged people, Substance abusers

Related Program

The Way Back Reentry

Type of Metric

Output - describing our activities and reach

Direction of Success


Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Way Back strives to break the cycle of generational incarceration and poverty by providing comprehensive case management, individualized support, and a robust evaluation process to provide formerly incarcerated individuals with the support and resources they need to successfully reintegrate into our communities. Through these efforts we will also reduce recidivism.

Our model benefits clients by moving them from crisis to thriving. The Way Back undertakes the broad task of helping its clients maneuver successfully and purposefully through the maze of re-entry assistance options and legal requirements to achieve sustained personal stability, economic mobility, self-sufficiency and family reconciliation.

The Way Back's service model and associated theory of change highlights our expanded objectives and.
The organization has successfully implemented foundational “best practice” program elements of this model. These initial programs allow The Way Back the flexibility to meet clients wherever they are on their re-entry journey and build the mutual trust that fuels accountability and sustainable positive change. Recognizing that almost one-quarter of Texas’ incarcerated population is female, TWB’s most recent program introduction is the first in its new service model to assist women. Currently, The Way Back provides carefully selected high-impact services that can extend seamlessly from prison through release and re-emergence into society:

• in-prison programs
• re-entry planning/preparation for clients nearing release
• immediate “survival needs” of food and clothing upon release
• a strong referral network to the specialized services of community partners that address the critical challenges faced by newly released offenders
• instruction necessary to successfully complete probation for female recently released from a Substance Abuse Felony Prison Facility with drug dependency through a working relationship with the Dallas County SAFPF Specialty Court staff
• unique case management capability for both men and women that unites personal coaching with quantitative outcome measurement

The Way Back has based its program selection on finding evidenced-based practices that, taken together, offer the greatest probability of the life-changing, holistic re-entry success it now seeks for its clients. Such opportunities are sometimes difficult to identify with precision, as data from the “re-entry industry” is dominated by the measurement of recidivistic effects and short on measures that capture the larger personal stability and sustained self-sufficiency objectives valued by TWB. Nevertheless, TWB’s service embodies three foundational best practices already in place:

• An in-prison initiative emphasizing behavioral transformation
• A coordinated continuum of service that can assist clients in prison, at their point-of-release and throughout their re-entry journey
• A rigorous, personalized case management capability upon release

The Way Back’s service model places an uncommon emphasis on administering personalized case management for each newly released individual. In this effort, The Way Back has developed innovative approach to local re-entry guidance, combining:

• an experienced case manager using the “coaching” philosophy supported by the Pew Charitable Trust in 2020 (among others), rather than the “surveillance” approach often found in parole and other remediation settings
• an emphasis on coordinated planning and accountability, through proven case management software and operational processes that capture situational assessments, progress milestones and broader outcome data
• novel use of the “Self-Sufficiency Index” (below), an effective tool in other settings (i.e., housing insecurity, employment) not typically applied to newly released offenders, as a quantifiable benchmark of success
• consistency with the Risk/Needs/Responsiveness (RNR) Model of re-entry assessment and guidance, rapidly gaining evidentiary consensus as a driver of superior long term outcomes

Since 2012, The Way Back Reentry Center has conducted over 150 Workforce Readiness Boot Camps, with approximately 4,000 clients assisted, and 1,300 clients placed in jobs.

Over the past 18 months, we have diversified out board to best represent the clients we serve; increased our visibility; redefined our strategies and outputs, and have implemented robust and best practice processes and systems across the organization.

We have a 6% recidivism rate, compared to the state average of 44%.

Our future goals are to continue to be innovative and relevant, expanding services and building strong collaborative partnerships with organizations that align with our mission and vision.

The overarching goal is to continue to reduce poverty, generational incarceration, substance abuse, and to ensure that every individual has the resources and support needed to reach their full potential, regardless of their background.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback


Way Back House Inc

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Way Back House Inc

Board of directors
as of 12/13/2023
SOURCE: Self-reported by organization
Board chair

TC Alexander

Bank of Texas

Term: 2022 - 2025

Chris Barnes

Howard LLP

Dr. Kandyce Ormes-Ripley

Buckner International

Jason Haley

ALM First Financial

David King


Todd Murphy


Alyse Ferguson

AKA Home

TC Alexander

Bank of Texas

Oby Osuigwe

Bank of America

Lorenzo Ricketts

JP Morgan Chase & Co.

Dr. Connie Bell


Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/13/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 07/22/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.