PLATINUM2024

OPERATION KINDNESS

Creating a kinder world for pets and the people who love them

aka OPERATION KINDNESS   |   Carrollton, TX   |  www.operationkindness.org

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Mission

Our mission is to create a kinder world for pets and the people who love them by providing lifesaving care, innovative programs and community resources.

Ruling year info

1984

CEO

Mr. Ed Jamison

Main address

3201 Earhart Drive

Carrollton, TX 75006 USA

Show more contact info

EIN

75-1553350

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Every day, North Texas faces the challenge of how to tackle pet homelessness. It’s a complex problem that requires the community to work together to reach the most animals in need. Operation Kindness is a pioneer in Texas for providing assistance to animals in need of medical care companionship, and most of all, a home.​

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Cat and Dog Adoptions

At the heart of our mission is our lifesaving animal shelter for dogs and cats located in Carrollton, TX on 4.5 acres.

North Texas daily faces the challenge of how to tackle the homeless pet population issue. Operation Kindness serves as a partner for more than 100 municipal shelters and rescue groups who have animals in need of lifesaving medical care, or are simply low on space.

More than a shelter, Operation Kindness is a safe haven for homeless pets in need of a second chance to find a loving family. We believe in going above and beyond to give every animal the care and kindness they deserve.

Assisting more than 5,000 homeless pets each year, our shelter is a hopeful, inspiring place where youll see dogs going out for playtime, volunteers making cats cozy with blankets and beds and families meeting their new pets for the very first time.

Population(s) Served

Our volunteer program is an essential part of Operation Kindness. Volunteers are involved in all aspects of the organization and enable us to save even more lives.

To keep the shelter running smoothly for the hundreds of pets in our care, there’s a variety of daily tasks that volunteers can help with. These tasks include cleaning kennels, laundry, dishes, shredding paper for puppy pens, bathing dogs, cleaning and distributing toys, walking dogs, socializing cats/kittens, and more.

Beyond the general tasks around the shelter, volunteers also receive additional training to help in specific roles, like adoption counseling.

Visit our website at OperationKindness.org for more information on how to volunteer with Operation Kindness!

Population(s) Served
Adults
Children and youth

The Operation Kindness Pet Food Pantry provides temporary food assistance to help families in need feed their pets. Eligible families can receive pet food, cat litter, treats, and other supplies at no-cost. When pets can stay with their families, it reduces the number of pets that have to be surrendered to shelters due to financial hardship.

Population(s) Served
Economically disadvantaged people

Each year, the amazing fosters at Operation Kindness care for nearly 1,500 animals. Pets are placed in foster homes to help them grow, get socialized, and thrive. For many of the most vulnerable pets in need, they cannot stay in the shelter environment. It may be a nursing mom with a litter, orphaned pets that are not vaccinated, or an animal with medical or behavioral challenges. Our foster program ensures that these animals have a safe place to go until they can be ready for adoption.

Population(s) Served
Adults
Adults

In the Rees-Jones Foundation Medical Wing at our Carrollton shelter, lifesaving medical care is being provided to approximately 100 homeless animals each day.

From exams and vaccinations to x-rays and major surgeries, we provide everything they need in our state-of-the-art facility.

Population(s) Served

Our kitten nursery features warmers, incubators, bottles, formula and dedicated, 24-hour trained nursery staff to feed kittens and keep them warm, clean and dry.

The kitten nursery, located at our Carrollton shelter, is a valuable resource to our shelter partners because it bridges the gap for kittens that have nowhere else to turn. The nursery provides a safe place for kittens to land before heading to a foster home.

Population(s) Served

Operation Kindness’ Community Initiatives team offers affordable, accessible veterinary services for community pets. Services include free or low-cost vaccine and microchip clinics, spay/neuter surgeries and general wellness.

Our team is in new areas each week, focused on regions that lack access to veterinary care. You can find upcoming events for vaccine and spay/neuter clinics on our calendar.

Population(s) Served

Operation Kindness supports Dallas Animal Services and the Dallas Police Department with forensic veterinary services.

As an extension of our Community Initiatives program, the veterinary team provides forensic examinations and necropsies. When not assisting with forensics, the team will provide other veterinary services, surgeries and services to animals at Dallas Animal Shelter to increase lifesaving.

Population(s) Served

Our Interstate Animal Transport program aims to decrease the euthanasia of dogs and cats within Texas and across the southern United States by safely transporting animals from southern source shelters to northern destination shelters and rescues via ground and air transport.

When partnering with source shelters, Operation Kindness assists with implementing a transport program and provides additional support for each shelter to increase their overall quality of animal care. We focus on working with underresourced and overcrowded shelters.

Population(s) Served

Our Lifesaving Partnerships program creates partnerships between Operation Kindness and Texas shelters to save more animals in our communities.

Our Community Initiatives team evaluates shelter operations as a whole and provides support like establishing medical protocols, providing veterinary support, assisting with data collection, creating community outreach and intake diversion programs and assessing foster, adoption, volunteer and other programs.

Population(s) Served

Where we work

Awards

Outstanding Community Organization 2022

City of Carrollton

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of animal adoptions

This metric is no longer tracked.
Totals By Year
Related Program

Cat and Dog Adoptions

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of animals spayed and neutered

This metric is no longer tracked.
Totals By Year
Related Program

Cat and Dog Adoptions

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of pets in foster care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Foster Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of sheltered animals

This metric is no longer tracked.
Totals By Year
Related Program

Cat and Dog Adoptions

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total pounds of pet food and litter distributed

This metric is no longer tracked.
Totals By Year
Related Program

Community Pet Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of veterinary field clinics held

This metric is no longer tracked.
Totals By Year
Related Program

Affordable, Accessible Community Veterinary Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home. We operate a lifesaving animal shelter in Carrollton, TX.​

In addition to pet adoptions and lifesaving medical care, our programs provide foster care for vulnerable animals, resources for pet parents, affordable veterinary services for community pets, a pet food pantry and volunteer opportunities.

We believe in going above and beyond to give every animal the care and kindness they deserve.

1. Create a happy, open and welcoming environment to make Operation Kindness the destination for families and individuals who desire to adopt a new pet, donate or volunteer. Establish Operation Kindness as the preferred animal welfare organization in Texas by area municipalities, community leaders, philanthropists, veterinarians, shelters and rescue organizations.
2. Optimize existing facilities and property to save the lives of more homeless cats and dogs in a state-of-the-art environment until they are adopted.
3. Fund and build the resources necessary to carry out the vision, by seeking donations and contributions from broad and diverse sources of revenue and resources.
4. Lead the charge to help save the lives of pets across Texas through public support and advocacy for better legislation to protect dogs and cats; providing resources for community pets; creating awareness of humane issues and solutions.

Operation Kindness operates a state-of-the-art medical facility and provides lifesaving medical care to all of the animals that come through our doors. We are committed to treating any condition when there is a possibility that the cat or dog will experience a good quality of life.

Families and individuals from the entire Dallas/Fort Worth Metroplex adopt from Operation Kindness. Some adopters travel from out-of-state to find their perfect pet. In addition to the main facility, we conduct numerous off-site adoption events throughout the year.

Operation Kindness receives no government funding and relies on donations and adoption fees to fund our operations. We have a compassionate base of private and corporate donors; and foundations that provide the financial support we need as a 501c3 organization.

Each month active volunteers give their time and talent to provide the support needed to accomplish our mission.

Our skilled staff members ensure our animals receive the medical care, nurturing, socialization, training and other care services they need to become wonderful companions and adopted into new loving homes.

We partner with a network of suppliers, pet affiliates, legislators, media partners and fellow animal shelter advocates to help ensure the quality of care for homeless animals and the quality of life for the communities of Texas.

Operation Kindness continues to expand its circle of industry partners and partnerships with those outside the industry. The development and cultivation of partnerships with others also helps to position Operation Kindness to participate in systemic change. Focusing on relationships with similar and dissimilar partners reveals opportunities for Operation Kindness to promote successful ventures and to provide services to address the remaining gap.

In 2021, we completed our capital campaign and construction project to renovate and expand our facility.

Operation Kindness and its communications partners work strategically and actively to regularly disseminate shelter and animal welfare information with little-to-no cost as a part of our fiduciary responsibility to our stakeholders. In the process, we have built ongoing relationships with regional and national media partners (TV, radio, print and online) who thankfully extend our voice into the communities we serve.

In 2022, we launched new programs to help the people and pets that need us most, including our Community Initiatives team which provides affordable, accessible veterinary services. We also opened our 24/7 neonatal kitten nursery that provides a lifesaving resource for kittens under 8 weeks old from rescue partners that have no where else to turn.

Operation Kindness continuously meets or exceeds performance targets in areas such as animal intake, adoptions, returns, budget, and medical care.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

OPERATION KINDNESS
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

OPERATION KINDNESS

Board of directors
as of 01/19/2024
SOURCE: Self-reported by organization
Board co-chair

Scott Wilson


Board co-chair

Haroon Alvi

Laura Calhoun

Chad Tidwell

Paul Wilson

Ron Burgert

Catherine Griffin, DVM

Joni McCoy

Jim Gibson

Curt Boisfontaine

Robert Catalani

Mary Mitchell

David Elmquist

Charles Gearing

Michelle Ku

Kevin Ryan

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/19/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/29/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.