Meals On Wheels Of Tarrant County
Delivering meals and so much more...
Programs and results
What we aim to solve
Meals On Wheels works to address the problems of malnutrition, hunger, food insecurity, poor physical and mental health, and social isolation. Assisting individuals to remain at home in a safe and healthy environment can often be achieved with nutritious meals and daily wellness checks. This program allows people to remain at home and avoid costly institutionalization, often at the expense of taxpayers.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Home-Delivered Meals
Freshly prepared, nutritious meals are delivered by volunteers to the homes of homebound elderly and disabled people who are unable to prepare a meal for themselves and have no one to help them on a regular basis. Most clients receive lunch and a cold breakfast for the next day. Meals are delivered Monday through Friday. Clients who do not have any assistance on the weekend also receive weekend meals that are delivered on Friday.
Client Services
This program provides specific assistance to clients when a need is identified and other resources are not available to meet the need.
Companion Pet Meal Program
Providing pet food for clients who can no longer afford to purchase food for their cat or dog. Most of the food is donated and volunteers deliver to the clients.
Nutrition Counseling
The Nutrition Counseling program offers assistance to home delivered meal clients with chronic health conditions. The goal of this program is to provide education and support that will enable a client to better manage his or her medical situation through better food choices.
HomeMeds
• We found the risk for severe reactions and interactions, medication errors, and medication duplications at an alarming rate among our clients.
• This project decreases the risk of adverse medication effects and saves health care dollars by preventing serious adverse drug events on the front end and eliminating the need for clients to use hospitals because of medication issues.
Congregate Meals
Congregate meals are provided in adult activity centers located throughout the county. Persons aged 60 and above can participate in a variety of social activities designed specifically to promote health, wellness, and reduce social isolation. A noon meal is served in most locations Monday - Friday. Having a meal with friends is a great opportunity to encourage nutritious meals that are designed to support the needs of this population.
Where we work
Awards
Prime Certification 2023
CNM
Affiliations & memberships
Meals on Wheels Association of America 1976
Association of Fundraising Professionals - Member 1979
Northeast Tarrant Chamber of Commerce - Nonprofit of the Year 2018
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, People with physical disabilities
Related Program
Home-Delivered Meals
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This number represents the total number of clients receiving service during the fiscal year that ends on 09/30 of each year.
Number of volunteers
This metric is no longer tracked.Totals By Year
Related Program
Home-Delivered Meals
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Volunteers deliver meals, help clients with home repair projects, serve on committees, assist with fundraising and marketing.
% of Clients reporting improved nutritional status since receiving home-delivered meals
This metric is no longer tracked.Totals By Year
Related Program
Home-Delivered Meals
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
% of Clients reporting improved physical health status since receiving home-delivered meals
This metric is no longer tracked.Totals By Year
Related Program
Home-Delivered Meals
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Deliver 1,500,000 meals to 6,000 unduplicated individuals
Outcomes:
90% will experience improved nutritional status
80% will experience improved physical status
What are the organization's key strategies for making this happen?
Home delivered meals, professional case management, and daily visits will be available to qualified program applicants. To qualify for services, a person must be homebound, unable to prepare a nutritious meal for themselves, and have no one living with them or nearby who can help on a daily basis.
Professional case managers will assess the need and either approve or deny the application. Applicants that are not appropriate for home delivered meals will be referred to community other programs that may be able to help.
Applicants placed on the program will benefit from a professional case manager who will suggest additional services that may enable the person to remain safe and independent at home for as long as possible. Case managers will visit the client at least quarterly and more often if necessary. They also assist with paperwork for other services, referrals, and other tasks as needed. Daily well check visits with volunteers will provide ongoing support and intervention as needed.
Clients will be evaluated when they are placed on the program and then re-evaluated every 4 months to document improvement or identify other needs that must be met to remain independent at home.
In addition to home delivered meals, the agency also offers home delivery of a weekly supply of frozen meals for individuals who do not qualify for daily hot meal delivery but are suffering from food insecurity or malnutrition. These meals were also available to participants at congregate meal sites during the quarantine periods of COVID.
In 2020 Meals On Wheels assumed responsibility for the congregate meal program and operation of several adult activity centers. The centers are beginning to reopen and participants are returning for meals and socialization.
What are the organization's capabilities for doing this?
Meals On Wheels, Inc. of Tarrant County has over 49 years of experience in providing quality services to the homebound. With over 6,000 volunteers and 250+ corporate partners, 250 meal delivery routes and 44 distribution centers are staffed daily by volunteers. This efficient means of meal delivery enables the organization to provide more meals in the community. Each Monday - Friday the central kitchen prepares over 3,700 meals for daily delivery; 500 frozen meal boxes for weekly delivery, and 250 daily meals for congregate sites.
With expanded meal plans, dedicated staff and volunteers work tirelessly to deliver quality nutrition services to people in need. Additional programs including HomeMeds, Nutrition Counseling, Client Assistance (minor home repair, incontinent supplies and supplemental grocery bag delivers and companion pet meals), and Telephone Reassurance provide our community with wrap-around support for those with greatest social and economic need.
What have they accomplished so far and what's next?
A recent review of the client data indicates that 98.86% of all clients believe they are eating more nutritious meals since receiving Meals On Wheels. The same clients report 96.25% feel better physically; and, 94.80% feel better mentally since receiving services from Meals On Wheels.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Meals On Wheels Of Tarrant County
Board of directorsas of 10/26/2023
Mr. Kerry Mercer
Ms. Ann Salyer-Caldwell
Retired Assoc. Dir. Tarrant County Health Department
Term: 2021 - 2024
Lesa Blakey
Inspirus
Brent Dore'
Attorney - Dore Law Group
Faustina Taylor Jones
BNSF Railway
Kurt Kulpa
CPA - Kulpa & Associates
Steve Relyea
The Relyea Company
Travis Kennedy
Happy State Bank
Amy Caster
Ex-Officio Past Chair
Todd Webster
Project Compliance
Nathan Draughn
BB&T
Laura Shaw
TCU
Karen Anfin
K&L Enterprises
Rosie Balbo
Vantage Bank
Michael Geekie
Southwestern Health
Becky Haskin
Makers Sales & Marketing
Ralph Mayfield
Retired - Verizon
Barbara Nance
Community Volunteer
Trina Pecina
National Laser Institute
Malathi Ravi
Attorney, The Blum Firm
Trudy Sanders
JPS
Myra Savage
Bank of America
Jay Singleton
Retired - Tarrant County Administrator
Sandy Tarpley
Community Volunteer
Bobby Tatum
Fire Chief , Keller
Weldon Washington
Retired - City of Fort Worth Housing & Economic Development
Joe Cordova
Edward Jones Investments
Bobby Grimes
AG Services
Sophia Johnson
Alpha Business Images, LLC
Laquintha Robinson
Stay Bridge Fort Worth
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/31/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.