Ronald McDonald House of Dallas
Keeping Families Close
Programs and results
What we aim to solve
The need for the Ronald McDonald House of Dallas (RMHD) is profound as our House continues to be the ONLY agency in Dallas that provides the holistic services we do. Families with a critically ill child need to be close to the medical facilities they require, and close to one another. As leaders in this field of compassionate care, RMHD sets the standard for holistic care, providing honed services brought forth through decades of experience, highly trained staff and volunteers, community connections with healthcare providers and medical facilities, and deep-rooted connections with community organizers that make our leadership greatly needed. Our name recognition, commitment to the community, open door policy, and quantifiable results address the needs of every family who walks through our door. RMHD is the best, and no other entity can serve the needs with the quantifiable and qualitative success we provide.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Home Away From Home
In 1981, Ronald McDonald House of Dallas (RMHD) was established as the ONLY local, temporary home-away-from-home for families with critically ill or injured children receiving treatment at a nearby hospital. RMHD serves the whole family, all FREE of charge, 365 days a year, 24 hours a day, seven days a week. We open our doors so our families can rest their heads.
To serve children, youth and families with unique needs and preferences, the House includes a library, comfortable family living areas, non-denominational chapel, family kitchen that is open twenty-four hours a day, teen room, age-appropriate game and playrooms, exercise room, hair salon, study loft, craft room, outdoor splash area, BBQ grills, mini theater, outdoor play areas, half basketball court, meditation garden and butterfly garden.
Since opening its doors, the Dallas House has served more than 41,000 families.
Hospitality
RMHD provides family amenities necessary for all guests include lodging, cleaning service, fresh linens, telephone/wireless connections, and security services to make each family's stay welcoming and hospitable. Staff also provide family assistance and support for those whose personal funds are impacted by an untimely emergency.
Meals That Heal Program
RMHD is one of five of the 384 Houses around the world that still provides three meals a day, every day of the year. Since the beginning of the pandemic, March 2020, RMHD has had to purchase most meals for our families, increasing Meals That Heal program costs by 32% per year in 2020, 2021 and part of 2022. Beginning in April 2022, RMHD slowly opened our kitchen for volunteers to cook and pay for meals again, but we continue to pay the crux of charges.
Transportation Program
RMHD's three vehicles provide families transportation to and from hospitals with door-to-door service, avoiding parking fees and gas expenditures for our families. Qualified volunteers specifically trained for the transportation program keep this service timely and effective.
Great Outdoors Program
RMHD's 78,000 square foot house on our four-acre campus provides a welcoming and safe atmosphere, with well-kept grounds and landscaping, outdoor pavilion, grilling area, seasonal plantings, butterfly garden, herb garden, meditation area, two playgrounds, playhouse, sport court, and splash pad. By design, our families are provided a beautiful setting after a long and challenging day at a treatment facility.
Children's Program
No child needs to spend their days without the celebrations of life they deserve. Whether it is for the child seeking treatment or their siblings who are staying at the House, the staff recognize special times throughout the year. Events include a monthly birthday party, summer camp, fun zone, and holiday events and gifts.
Volunteer Program
Over 17,000 individual volunteers serve our House each year, with an average of 30 daily volunteers to greet families, provide intake services, serve meals, and assist our administrative staff with ongoing activities. Training, background checks, coordination and appreciation events are necessary to administer this crucial program.
Family Programs
Family Haircuts are provided once a week for the whole family, Family House Meetings for families to learn what is happening at RMHD and to commune with other families, New Mom’s Group gathers new moms and nurses from UT Southwestern, Children’s Health and WIC to learn about community resources available to new moms, ask questions, and to learn much needed breast feeding techniques.
In addition, our activities include Healing Hounds, an individualized or group time to visit with a trained therapy dog in addition to Shiloh, on site Dallas Zoo visits, Mini Hooves of Love where miniature horses and volunteers provide therapeutic animal assisted visits to RMHD families on the first Thursday of the month, Dance to Live is a dance party designed for younger children but can be enjoyed by kids of all ages, and Spa Days in a mobile spa bus specifically designed for pediatric patients and their families.
Where we work
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of children and youth who have received access to stable housing
This metric is no longer tracked.Totals By Year
Related Program
Home Away From Home
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2019, Ronald McDonald House of Dallas served 3,443 individuals at our House in Dallas. Of the 3,443 served, approximately 1,825 are identified ages zero through age 22.
Number of children receiving medical services
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Home Away From Home
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
RMHD’s approach is both love and care centered and focuses on serving our diverse, multicultural, multilingual, and intergenerational families through an expansive compound with facilities for everyone. Our focus is on the Quality of Life (QoL) for the whole family. QoL of individuals is closely related to the QoL of those around them, including parents, siblings, partners, and extended family. A diagnosis of chronic and/or serious illness/injury carries the capacity to impact the life of the family, and parents of children with chronic disease report lower self-development, restrictions on their well-being and emotional stability and lower levels of daily functioning.
What are the organization's key strategies for making this happen?
Broaden/ Diversify and Cultivate our Base of Supporters
- Increase funds from individuals to donors to reduce our reliance on events ( Reach a broader base of donors, especially northward and also expand relationships with the next generation of donors)
- Establish a Planned Giving Program
-Potentially Increase fundraising staff to support growth
-Create and Execute a marketing plan that increases awareness of RMHD and drives people to take action
Continue to Expand ways to serve more families
-Continue to partner with hospitals and see what services are needed based upon family needs- such as a house within a hospital, more family rooms and hospitality carts
-Explore programming needs in the greater North Texas and East Texas Regions
- Address the growing need of the house as the years go on
Enhance our services and operational excellence
-Provide additional services for families- therapy, counseling, tutoring, transportation, etc.
-Expand volunteer base to support growing needs
- Grow operational staff to support growth in programming
- Establish long term financial and operational plan
What are the organization's capabilities for doing this?
Our organization is readily prepared to meet our expanding needs and will grow our staff and volunteer base as necessary to meet our needs. We already have it in our plan to grow our operational staff as we continue to expand and will also grow others areas of our staff as we need to do so. The RMHD continues to serve families and now has a larger footprint in the Dallas area than ever before. We make a large impact with the House that we have.
RMHD has 89 guest rooms that allow up to keep families close to their nearest and dearest loved ones. We are situated in the heart of the Dallas Medical District which allows us to serve more families than you could imagine. We serve these families by providing three meals a day, transportation to and from local hospitals, while also providing activities for them to do throughout their time at RMHD.
What have they accomplished so far and what's next?
The Elsie & Marvin Dekelboum Family Foundation Wing, an 18,000 square-foot expansion just finished construction and started accepting families in the Fall of 2019. Thirty guest rooms were built, adding to the 52 private rooms and six transplant apartments that the House had available. The new wing will allow 800 more families a year to use the House as a home-away-from-home while their children are being treated for critical illnesses or injuries in the Dallas area. It will include 24 standard size guest room, six long-term stay suites, two laundry rooms, two family rooms, an outdoor splash pad, expanded parking, and updates to the current facility.
With this expansion it will help us not have to turn away families, as we have done in the past. As stated above, we will be able to serve more families and give them a home away from home.
We see ourselves continuing to expand - whether that be up north or adding family rooms and hospitality carts. We will continue to serve our existing hospitals in the Dallas Medical District, but we also see ourselves adding family rooms to hospitals in the future- we do not know exactly when this will be, but do know it will happen os we can increase the number of families that we will serve.
The RMHD will continue to serve families and keep families close and give them a home away from home.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Ronald McDonald House of Dallas
Board of directorsas of 01/30/2023
Mr. Pat Stadt
Bank of Texas
Term: 2023 - 2024
Lindy Berkley
Community Volunteer
Meredith Clavenna
Community Volunteer
Tyree Collier
Holland & Knight
Natalie Dossett
Community Volunteer
Dolly Dribben
R&D Foods, Inc.
Tim Go
HollyFrontier Corporation
Jenny Hanlon
LiquidAgents Healthcare
Jessica Johnson Glass
McDonald's Owner
Dale Johnston
BKD, LLP
Keri Johnson
Worth Asset Managment
Jon Kelley
McDonald's Owner
Michael Massiatte
DLA Piper
Blair Mercer
Vista Bank
Regina Moldovan
SMU
Doug Smellage
Community Volunteer
Pat Staudt
Bank of Texas
Lauren Swann
Newhouse + Noblin
Kacy Tolleson
Community Volunteer
Greg Wood
Concorde Investments
Keith Wright
BMO Harris
Kim Besse
Children's Health
Peyton Boddie
Hill & Wilkinson General Contractors
James Carroll
Spring Creek Companies
John Chaussee
Southwest Airlines
Cecelie Holman
Past Chair
John Kelley
Community Volunteer
Sarah Mills
Jabian Consulting
Laura Petka
Laura Petka Art
David Podeszwa
Texas Scottish Rite Hospital
Jeff Price
Walker & Dunlop
Jennifer Schaulin
AMN Healthcare
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 04/25/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.