REFUGEE SERVICES OF TEXAS, INC
Open Hearts. Fresh Starts
Programs and results
What we aim to solve
Refugee, asylee, and unaccompanied children are in need of support for the various hardships they face and the programs offered by Refugee Services of Texas (RST) alleviate their existing challenges and poverty. Newly arrived individuals and families to Texas are in need of airport reception, housing set up, cultural orientation, financial assistance, transportation, job placement, legal aid, and support for other basic needs to develop their self-sustainability. Refugees and other displaced individuals face barriers that deter gainful employment and RST provides English as a Second Language education and employment services to improve propensity towards long term self-sufficiency. There are an estimated 313,000 victims of human trafficking in Texas and RST works to identify and serve survivors. RST is a founding member and current chair of the Central Texas Coalition against Human Trafficking (CTOR), a group tasked with educating the public and working with trafficking survivors.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Refugee Resettlement Services
After applying for refugee status, individuals and families are screened, granted permission to resettle, and assigned to our agency by the U.S. Department of State. RST offers programs to assist refugees with basic needs and services during their initial resettlement period to the United States. Refugee clients are provided with case management and assistance while they work to meet the many challenges of transitioning to the local community.
Services for Unaccompanied Children
Record numbers of children migrating alone have arrived at the Texas border in recent years. By law, the United States Health and Human Services department must provide for the custody and care of unaccompanied migrant children. Working with Lutheran Immigration and Refugee Services (LIRS), RST Houston implemented a program to provide case management, support services, advocacy, and donations to unaccompanied children and their families.
Survivors of Trafficking Empowerment Program
RST is the leading agency in Central Texas providing services to survivors of human trafficking. Working closely with law enforcement agencies, the Central Texas Coalition against Human Trafficking and the Anti-Trafficking Collaborative of the Texas Panhandle and South Plains, RST provides 24-hour support to identified survivors of sex and labor trafficking. This support includes short- and long-term services to ensure the survivors’ safety and long-term success.
Immigration and Legal Services
The RST Austin and Dallas service centers offer low-cost immigration services through Board of Immigration Appeals-accredited representatives. These representatives assist clients with legal issues including status adjustment, naturalization, and family reunification for refugee families and Iranian religious minorities. Services are not limited to refugees, but are available to all immigrant communities.
Central American Minors
The Central American Minor program helps parents from El Salvador, Guatemala, and Honduras with legal status in the U.S. reunite with their children in a safe and legal manner. RST provides bilingual services to qualifying parents who are interested in applying. Our staff assists with the initial application and guides parents through the entire process. If you are interested in these services, contact your local office.
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of service recipients who are employed
This metric is no longer tracked.Totals By Year
Related Program
Refugee Resettlement Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of participants who gain employment
This metric is no longer tracked.Totals By Year
Related Program
Refugee Resettlement Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of participants counseled
This metric is no longer tracked.Totals By Year
Related Program
Refugee Resettlement Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of unique website visitors
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of Facebook followers
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The amount of Facebook followers across our location pages and our main organization page receiving our updates on events and volunteer opportunities.
Number of public events held to further mission
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
RST aims to provide displaced individuals and families in Texas with support to meet their basic needs and any additional support we are able to provide that leads to our clients' long term self-sufficiency. We focus on our clients immediate needs upon their arrival to Texas, or as they are identified as a victim of human trafficking, and continue to provide them with the skills and training to gain employment.
What are the organization's key strategies for making this happen?
RST offers a variety of programs for our clients and assigns them case managers to find the right programs and resources. Some programs we offer include a Reception and Placement Program to provide immediate help to recently arrived clients and our Matching Grant Program that is designed to provide a continuum of service after the Reception and Placement period with an additional emphasis on early employment and self-sufficiency. RST also provides Social Adjustment Services, Employment Services, and Immigration Legal Services. Our Survivors of Trafficking Empowerment Program (STEP) in Austin, Texas, identifies and serves recent survivors of human trafficking. RST also provides intensive care to highly vulnerable youth and refugee clients in our Refugee Youth Intensive Case Management program and our Intensive Case Management Program. Individuals with advanced medical needs and physical disabilities can get the support they need in our Medical Case Management Program.
What are the organization's capabilities for doing this?
RST has five service site locations across the major Texas cities of Amarillo, Austin, Dallas, Fort Worth, and Houston with a staff of over 100 full time employees working to provide our clients the support they need. RST receives support from federal grants and donations from philanthropic companies, faith groups, and generous individuals. RST has a strong volunteer base with over 1,200 volunteers helping RST just this year. RST is an affiliate of Lutheran Immigration and Refugee Service (LIRS), Church World Service (CWS), and Episcopal Migration Ministries (EMM).
What have they accomplished so far and what's next?
RST began serving refugees and other displaced populations in 1978 and continues the same work today. Additionally, RST is a founding member and standing Steering Committee member of Central Texas Coalition against Human Trafficking and has recently created a family reunification program starting in 2018 in response to the separation of families along the southern border. RST will continue to provide services to newly arrived refugees and other displaced people and expand its efforts to support all survivors of labor and sex trafficking.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
REFUGEE SERVICES OF TEXAS, INC
Board of directorsas of 10/25/2022
Holly Bellah, LMSW
Holly Bellah
Liz Branch
Jake Herrle
Omar Khan
Kay Mailander
Danita Bynum
Prisma Garcia
Fatima Hassan Ali
Chhunny Chhean
Dr. Jennifer Holmes
Laurel Vartabedian
Max Hoberman
Brian Novacek
Sara Makki Alamdari
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data