Humane Society of Young County, Inc.

Who are the people you serve with your mission?

We serve all the people of our community. We serve pet owners through intake of strays and surrenders that can no longer be cared for properly. We give support to owners who are dealing with behavioral or financial issues and struggling to keep their pets. We offer assistance as we are able through training advice and referrals, by providing pet food to help through a financial crises with their pets, and we host a low cost spay/neuter and preventative care clinic monthly with financial assistance available to those who qualify. We also serve the community members that may not be pet owners by taking in strays from the streets. This helps keep nuisance calls down, helps keep people safer from animals that may be aggressive, and helps cut down on the transmission of diseases like rabies.

How is your organization collecting feedback from the people you serve?

watch all written reviews and evaluate our performance to adjust when needed,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

With whom is the organization sharing feedback?

Our staff, Our board,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?