PLATINUM2024

Interfaith Family Services

Empowering working poor families to break the cycle of poverty.

Dallas, TX   |  www.interfaithdallas.org

Mission

Interfaith empowers families in crisis to break the cycle of poverty. Interfaith provides housing for homeless families in one of our 23 lovingly decorated, furnished apartments. For those who are experiencing a financial crisis receive one-time emergency rent/utility assistance. In addition to meeting immediate needs, parents receive coaching weekly with their personal success coach and financial empowerment coach to provide the accountability and support needed to reach their goals. Additionally, unemployed and underemployed parents must participate in our Career Development Program until viable employment is obtained. We also provide on-site counseling, 0-5 extended-hours childcare in our state-licensed center, after-school & summer programs, and life skills training.

Ruling year info

1985

Chief Executive Officer

Mrs. Kimberly Williams

Main address

1651 Matilda Street

Dallas, TX 75206 USA

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Formerly known as

Interfaith Housing Coalition

EIN

75-2028254

NTEE code info

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Interfaith is committed to bettering the lives of working families in Dallas. We are dedicated to helping these families break the cycle of poverty through access to our empowering programs, including career coaching, financial coaching, counseling, and after-school and summer programming for children. Over 130 individuals have participated in these programs in the last year alone. The challenges facing working poor families in our community are daunting, but by working together, we can create a community in which every working family has access to opportunities, resources, and a stable home that they can call their own.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hope and Horizons Children and Teens

This program fosters emotional stability and academic support for approximately 200 children0-5 early education and K-12th grade youth, by supporting them both academically and in their social-emotional skills. Our program positively and creatively help at-risk youth deal with the trauma due to various factors in their lives. We provide individualized tutoring to bridge the academic gap caused by instability. During the summer and other school breaks we provide the youth with full day summer camps, fields trips, while still focusing on their academic growth. Both our 0 to 5 early education program and Hope and Horizons program follows our ABC Methodology for Child Development, which includes Academic Performance, Behavior Development, and Counseling.

Population(s) Served

Interfaith’s Home & Hope Transitional Housing Program provides 25 lovingly decorated, furnished apartments that foster dignity and stability. Families are permitted to live rent-free until they have obtained and maintained employment for 30 days. When employment is stable, Interfaith requires families to pay a rent & utilities charge of 30% of their net family income to ensure affordability. To encourage savings, Interfaith returns 1/3 of that charge to families who save $1000 or more prior to graduation. Individualized case management, job search assistance,financial and employment coaching drive our accountability-based program. Spiritual and psychological counseling, child care, and life skills training empower families to get back on a course to self-sufficiency. Home & Hope typically serves over 100 families per year of any or no faith.

Population(s) Served
Families
Adults

Interfaith Family Services empowers families to work their way out of poverty through the following Three-Step Family Empowerment Methodology: (1) eliminating barriers to housing stability, (2) equipping parents with skills to overcome poverty, and (3) educating children to break the cycle. We do so by providing rent and utility assistance to families who dont reside with to access Interfaiths resources including career coaching, financial literacy classes, childcare/after school care, GED/ESL courses and vocational trainings.

Population(s) Served
Families
Children and youth
Economically disadvantaged people
Families
Children and youth
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of savings accounts used by clients

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people, Multiracial people, People of Latin American descent, Families

Related Program

Family Empowerment Program

Type of Metric

Other - describing something else

Direction of Success

Increasing

Context Notes

We measure the number of graduating clients who complete the program and are able to create a savings safety net (savings account). That is tracked throughout their time in the program.

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People of African descent, Families, Economically disadvantaged people, People of Latin American descent

Related Program

Family Empowerment Program

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

This tracks the number of successful clients who are employed and have sustainable income at exit. On average 93% of our clients exit with full-time employment.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

People of African descent, Multiracial people, People of Central American descent, Families, Working poor

Related Program

Home and Hope Transitional Housing Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Our goal is to serve 50 families annually in our transitional housing program. We have 22 fully furnished apartments. The program is 6 to 9 months long.

Average wage of clients served (in dollars)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Economically disadvantaged people, Unemployed people

Related Program

Family Empowerment Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

On average 93% of our families exit with full time employed earning on average for the past 3 years $17.81. Our goal is that 70% of our clients exit with full time employment earning avg. $16.50/hr.

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults, Older adults, Families, Economically disadvantaged people

Related Program

Family Empowerment Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Clients who successfully met all 5 of our self-sufficiency goals. Sustainable income, Savings safety net, created sustainable career plan, obtained/maintained stable housing & youth success in school

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Self-employed people, Unemployed people, Retired people, Economically disadvantaged people

Related Program

Family Empowerment Program

Type of Metric

Other - describing something else

Direction of Success

Increasing

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Young adults, Older adults, Infants and toddlers, Children

Related Program

Family Empowerment Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Participants served include adults, children, and those that receive supplement services such as food pantry.

Number of people within the organization's service area accessing food aid

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Caregivers, Parents, Widows and widowers, Adults

Related Program

Family Empowerment Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

We opened our new empowerment center in 2019 we were able start a food pantry that can not only serve our clients, but we are also able to serve community members, who are not part of our program.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Since 1985, Interfaith Family Services (Interfaith) has been a leading resource for working poor families in Dallas who are homeless. Of the three predominant segments of poor at risk for homelessness (the chronically homeless, subsidized poor, and working poor), the working poor do not require, nor do most desire, long-term subsidized housing. Interfaith exists to give them the "hand up" they need when a crisis leads to homelessness. Our objective is to not only stabilize families but to also help them decrease or eliminate the need for federal assistance. This is important because 60% of children who grow up living in subsidized housing will repeat the cycle as adults. In fact, our strategy is very unique given that almost all Dallas-area transitional housing providers graduate the majority of their residents into subsidized housing.

During our 25th Anniversary in 2011, we renewed our commitment to family self-sufficiency by launching the True Transformation Project. When we launched the initiative, we set an aggressive goal to help 1,000 individuals (or 400 families) of the approximately 3,028 homeless women and children in Dallas in any given year to transition from homelessness to self-sufficiency by the end of 2015—the year of our 30th anniversary. The initiative was created to affect long-term change for program participants via four key target objectives:

• Equip 400 families to overcome homelessness
• Educate 300 homeless children by advancing their math and reading skills
• Employ 200 adults in careers with livable wages
• Empower 100 graduates to maintain self-sufficiency 1 year or longer

We are in year three of True Transformation and our outcome results prove that our program works.

• As of 3/31/15, we have served 301 families of our goal of 400 families by September 30, 2015.
• The average graduate wage increased from $9.48/hr. to $15.32/hr.
• 69% of children in our tutoring program improved one or more grade levels in reading and math.
• Graduate employment rates increased from 50% at 6 months post-graduation to 86%.


As you can see, the long-term impact of our work results in stronger families who graduate from the program in a better position to avoid and overcome future crises. Our families are also less dependent on public supports. Our comprehensive services help us quickly address some of the root causes of homelessness, placing the entire family in a better position to reach their goals.

Working poor families desperately need programs like Interfaith's because we offer true solutions to four key barriers to their stability.

• LACK OF TRANSITIONAL SUPPORT: Typically, the working poor do not have strong support systems to rely on when they experience a housing crisis. Many are faced with returning to negative environments or applying for subsidized housing (Section 8). Applying for public benefits is understandable. However, it is not usually “temporary" support. In fact, families live in subsidized housing for an average of 8 years. Studies suggest that their children have a 60% likelihood of living in subsidized housing as adults. However, Interfaith provides homeless families transitional housing as the alternative. As a result, 78% of our graduates continue to live free from the need for rental subsidies two years later.

• LOW-WAGE CAREERS: A woman working full-time, year-round at minimum wage ($7.25) makes close to $15,000 a year -- $3,600 below the poverty line for a family of 3 (National Women's Law Center). In the article “Whose Job Is It? Creating Opportunities for Advancement," the Center for Law and Social Policy stated that “job training can help low-income workers increase their earnings and obtain access to better jobs." Interfaith's Career Development program provides every adult a career assessment, coaching, and training to obtain employment with viable wages. Although 75% of adults are unemployed or under-employed at program entry, 91% find jobs with an average wage of $12.99/hr.

• LACK OF FINANCIAL EDUCATION: Roughly three-quarters of Americans live check-to-check and have little to no emergency savings (Bankrate.com survey, June 2013). What's more, 27% of those surveyed had no savings at all. In Dallas, 52% of poor households are headed by women. The Institute for Women's Policy Research states that “in times of economic hardship, savings and retirement accounts provide the safety net needed to keep women, families, and communities above poverty." Interfaith volunteers provide one-on-one financial education and coaching, with a minimum of 20 sessions needed to graduate. Families also receive assistance with debt negotiation when needed.

• LACK OF ACCESS TO CHILD CARE: Child care eats up 35.9% of a low-income family's monthly budget (Center for American Progress, Importance of Preschool and Child Care for Working Mothers 2011). Furthermore, lack of child care is also a significant barrier to moms receiving the training needed to increase their pay. Interfaith spends nearly $40,000 a year to provide high-quality child care at no cost to families in our program when needed. We also provide free daily after-school and summer programs for school-aged children.

Interfaith strives to provide these holistic programs without duplicating services offered by other housing providers. We collaborate with the following organizations to leverage services in our continuum of care and to provide seamless referrals. To help unemployed residents in our program secure viable employment, we partner with several agencies that assist with job training and other services. The Wilkinson Center and the Aberg Center for Literacy provide G.E.D. classes for our clients. Oasis Institute and City Square provide computer training. We also collaborate with H.I.S. Bridge Builders, Family Gateway, and El Centro for vocational training that clients need to secure viable jobs. We collaborate with My Second Chance and Urban League of Greater Dallas when individuals have issues finding employment due to a felony. Child care is provided through partners like Vogel Alcove and Dallas CAN. Networking opportunities are provided by Career Connection, and professional clothing is donated by Attitudes and Attires. Parkland Hospital offers our families preventive screenings. The Children & Teens program is enhanced by program partners such as the Dallas Independent School District, which provides interns and tutors. Dallas After School assists with educational training and curriculum. Rainbow Days provides access to family and summer outings for our children. Essentials like diapers and other supplies are donated by Captain Hope's Kids.

In addition to our collaboration with several partners, Interfaith utilizes and rely heavily on the support of approximately 100 regular volunteers who work directly with families on their journey to self-sufficiency. For example, volunteers serve families each week by providing employment coaching, teaching our financial education curriculum, tutoring students who are behind academically, and assisting teachers with activities in the children's after-school and summer program. Volunteers also provide assistance with preparing apartments for new families entering Interfaith.

Additionally, we work with dozens of churches and community groups such as Watermark Community Church, Highland Park United Methodist Church, Northwood Woman's Club, Park Cities Presbyterian Church, Women of Saint Michael, Lakewood Service League, The Junior League of Dallas, and National Charity League – to name a few. These groups dedicate their time to special projects or family events such as our Pamper and Play Mother's Day event, Summer BBQ, Fall Carnival, and Christmas Store. Interfaith's Board of Directors is also comprised of volunteers. Their backgrounds are primarily in the nonprofit, legal, and financial sectors. The 22-member Board of Directors provides fiscal and program oversight, supports development efforts, and assists in agency governance.

For families who are homeless and want to break the cycle of poverty, Interfaith's Home & Hope Transitional Housing program provides 25 lovingly decorated, furnished apartments that foster dignity and stability, while parents receive the career coaching, financial coaching, and life skills training need to become self-sufficient.

Our Outcomes

93% transition to permanent housing.
88% are employed at exit with an average wage of $14.05 per hour.
87% reduce debt (average of $2,107) and build a savings safety-net (average of $835).
100% of 2016 graduates maintained employment one year later.
100% of 2015 graduates are living without the aid of Section 8 two years later.
Interfaith saves tax payers approximately $8 million annually.

Hope & Horizons

Children and teens attend Interfaith's on-site Hope & Horizons Program. This special program is designed to stabilize homeless children through a combination of arts and crafts that emphasis creativity, play therapy to address emotional and social issues, individualized tutoring to address common academic gaps, and field trips and camps that expose children to the larger world.

Our Outcomes

76 children were served through our program.
30% Advanced By One or More Grade Levels in both Reading and Math
6 out of 10 exited at or above grade level in reading.
Over 300 hours of counseling was provided to children.
90% of exiting children aspire to go to college and felt better about their future.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

Interfaith Family Services
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Interfaith Family Services

Board of directors
as of 03/22/2024
SOURCE: Self-reported by organization
Board co-chair

Mrs. Shay O'Dwyer-King

Kershaw's Challenge

Term: 2025 - 2020


Board co-chair

Mr. Adam Goldenberg

RGT Wealth Advisors

Term: 2020 - 2025

Brian Hegi

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Bill Dickason

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Meredith Camp

Wells Fargo Private Bank

Neil West

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Robert Furtaw

Texas Instruments

Kelly Hine

Katten Muchin Rosenman LLP

Elizabeth Falco

Texas Capital Bank

Rachel Royal

Dallas Colleges

Meredith Camp

Wells Fargo Private Bank

Dirk Copple

Triumph Bank

Dr. Curtis Hill

Cedar Valley Campus

Stephen Hutto

Real Estate Investments

Spence Miller

Chaparral Partners

Zach Pope

Consilio

Richard Thomas

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Christi Saylors

The Dallas Foundation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/21/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/21/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.