PLATINUM2023

The Magdalen House

A Recovery Community for Alcoholic Women

aka Maggie's House   |   Dallas, TX   |  www.magdalenhouse.org

Mission

THE MAGDALEN HOUSE MISSION STATEMENT: To help women achieve sobriety and sustain recovery from alcoholism at no cost and based on 12-Step spiritual principles. THE MAGDALEN HOUSE VISION STATEMENT: To create and build a thriving community for recovered women and their families – one woman at a time. We serve women primarily in the North Texas area, but will accept referrals from anywhere in the United States.

Ruling year info

1987

Chief Executive Officer

Lisa Kroencke

Main address

4513 Gaston Avenue

Dallas, TX 75246 USA

Show more contact info

EIN

75-2178327

NTEE code info

Alcohol, Drug Abuse (Treatment Only) (F22)

Human Service Organizations (P20)

Alcohol, Drug and Substance Abuse, Dependency Prevention and Treatment (F20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Alcoholism is a chronic relapsing mental health disorder characterized by compulsive alcohol use, loss of control over alcohol intake, and a negative emotional state when not using. The body and mind of an alcoholic reacts differently when compared to normal drinkers. It is estimated that one in eight American adults suffers from alcoholism, and over 251,000 women in the Dallas area are alcohol-dependent (Grant et. al, 2017). According to the World Health Organization's Global Status Report, more than 3 million people died as a result of the harmful use of alcohol in 2016 (Hartl & Garwood, 2018). Studies show that alcoholic women are more likely to face barriers to recovery and are less likely to seek treatment. Women face more stigmatization, shame, family responsibilities, and socioeconomic barriers and more frequently have co-occurring disorders. Women that seek help often take multiple tries to recover, resulting in job loss, separation from their children, and depleted resources.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

First Step Program

The Magdalen House First Step program provides crisis intervention through a two-week, in-house social detox that physically separates an alcoholic woman from alcohol while immersing her in support and education. It operates continuously at a 20-client capacity with rolling admissions that are filled on a first come, first served basis, with a frequent waitlist. During her two-week stay, each client is provided with 50 solution-focused meetings, classes, and workshops, connections to a recovery mentor, access to sober living facilities, the opportunity to join Next Step, and integration into classes and fellowship as a part of The Magdalen House’s unique recovery community. From programming that is supportive and educational in nature to food and basic life necessities, the First Step program ultimately provides each client with sobriety, hope, a community of recovered peers, and a foundation for her recovery.

Population(s) Served
Women and girls
Substance abusers

The Magdalen House's Community program provides recovery enrichment through year-round, peer-implemented programming to provide any alcoholic woman the opportunity to find and sustain lifelong recovery, at absolutely no-cost. The Community program serves as a continuum of care for all program alumnae as well as an open community for any alcoholic woman in recovery seeking fellowship, service, and improved quality of life. Studies show that actively helping others get sober is directly related to one’s own quality of recovery, and the Community program is based on this simple philosophy: when one alcoholic woman helps another, she helps herself in the process. Through the program, alcoholic women have the opportunity to find and sustain life-long recovery by growing in understanding and effectiveness of 12-Step spiritual principles.

Population(s) Served
Women and girls
Substance abusers

The Magdalen House's Outreach program provides resources and referrals through collaborative partnerships in the community to meet the comprehensive needs of alcoholic women and their families. This program not only allows our clients and women in our recovery community to address needs that lie beyond the scope of our services, but it also educates local partners on alcoholism so that we may reach as many alcoholic women and their families who want and need The Magdalen House’s services. We are dedicated to engaging all possible resources to enhance our efficacy in serving alcoholic women and their families by providing resources that meet the unique set of circumstances that each woman faces. Partnerships include sober living homes, higher level of detox care, counseling, workplace training, childcare services, and beyond.

Population(s) Served
Women and girls

The Next Step program provides support, education, and accountability to any alcoholic woman at any stage of recovery. Through The Next Step, alcoholic women receive a structured alternative to a traditional clinical outpatient treatment, at absolutely no cost. Similar to clinical outpatient treatment, participants receive ongoing care and support from staff and peers, along with weekly requirements that include accountability groups and recovery-based assignments. Unique to The Next Step program, and unlike traditional clinical outpatient treatment, participants are provided weekly, staff-taught Big Book workshops where they study the 12 Steps in an in-depth, interactive format. Ultimately the program teaches alcoholic women how to use and apply the Steps in their everyday lives to experience long-term, sustainable recovery.

Population(s) Served
Women and girls
Substance abusers

Where we work

Awards

Best Integrated Marketing Campaign 2021

Communities Foundation of Texas North Texas Giving Day

Leadership Excellence Award 2022

DCEO

Affiliations & memberships

NAATP Supporter Member 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

First Step Program Admissions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Adults, Families

Related Program

First Step Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of First Step Program clients participated in our Community Program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls

Related Program

Community Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Community Program Meeting Attendance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls

Related Program

Community Program

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Duplicated visits to classes, workshops and meetings.

Next Step Program Admissions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls

Related Program

Next Step Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Family Support Meeting Attendance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families

Related Program

Community Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls

Related Program

Community Program

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Magdalen House is a non-profit organization committed to helping alcoholic women and their families establish long-term, sustainable recovery by providing effective and accessible programming based on 12-Step principles. Founded in Dallas, Texas, in 1987, The Magdalen House remains the only agency in the Dallas-Fort Worth area to offer recovery services at no cost and without government assistance for programming or payment from insurance. While the value of saving a woman's life and rebuilding families cannot be quantified, providing these services at no cost demonstrates a commitment to improving lives and restoring dignity by serving the disempowered and marginalized female population struggling with alcoholism.

The agency presents a practical application of the solution to alcoholism through the following programs:

First Step Program – 14-day in-house stay which provides acute care and physically separates a woman from alcohol. She is provided with education and resources to establish sobriety and build a foundation of recovery in a safe and supportive environment at no cost.

Next Step Program – Three-phase, nonresidential recovery program for alcoholic women that lasts approximately three months and consists of recovery education, group meetings, mentorship with meeting chairs, and more. It is open to any alcoholic woman, at any stage of her recovery, who is seeking education and tools to grow and sustain her recovery in a structured program.

Community Program – Solution-focused classes, meetings, and workshops are provided seven days a week, 365 days a year. These are open to any alcoholic woman, at any stage of recovery. Additionally, the agency has dedicated volunteers who provide Family Support to families and loved ones of alcoholics and addicts.

Outreach Program - Provide education about the disease of alcoholism, bring awareness to The Magdalen House services, and establish partnerships to meet the needs of alcoholic women and their families that lie beyond the scope of our services.

The First Step program provides acute care through a 14-day in-house stay that physically separates a woman from alcohol while simultaneously immersing her in support and education at no cost. Experienced staff and passionate volunteers support and guide those seeking to establish a solid foundation of recovery grounded in 12-Step principles. It operates continuously at a 20-bed capacity with rolling admissions filled on a first-come, first-serve basis. The First Step program ultimately provides each woman with the gift of time, healing, and structure, while simultaneously providing the tools to learn how to live content, sober, and productive lives.

The Next Step program serves as a structured alternative to traditional clinical outpatient treatment, or IOP. It can be utilized as an aftercare program for First Step alumna and women who have received inpatient alcoholism treatment services elsewhere or may serve as a stand-alone program for women who did not seek inpatient treatment or detox services at all. The program currently operates continuously at a 40-client capacity with room for growth. Groups are entirely voluntary and can be completed after three consecutive, one-month phases of study.

The Community program includes the agency’s classes, meeting, and workshops available seven days a week, 365 days a year. The agency's programs are uniquely successful because the women served are offered the opportunity to participate in The Magdalen House's comprehensive approach to recovery for life. Women who participate in the agency's programs gain access to more than 1,400 support meetings each year, and their families are invited to participate in specific support groups as well. Through other recovered alcoholic women, clients learn that recovery is simple and attainable through education, an open mind, and willingness to live a new life.

The Magdalen House’s Outreach program cultivates partnerships to provide extended resources to meet the various and unique needs of clients and their families which lie beyond the scope of the agency’s services. Additionally, this program serves to provide education on the disease of alcoholism and raise awareness for The Magdalen House’s mission and services. By remaining mission-specific, the agency can focus on its programs while engaging others in the community to connect women and their families to the resources they need. This also unifies and educates partners, building stronger communities together. The agency has around 200 partners and is dedicated to engaging all possible resources to enhance the efficacy of treatment and the service of clients' needs. The Magdalen House also provides monthly education seminars to local corporate programs, new community partners, and the public.

The Magdalen House measures success through a twofold approach, internally and externally. External success is measured by the number of phone screens received. This metric is a quantitative measurement of the agency’s outward facing activities including awareness, advocacy, and communication. Internal success is gaged through five quality of life metrics: sobriety, education goals, employment status, holistic health, and personal relationships. Data on these metrics are gathered through surveys and are a direct result of the quality of care provided through The Magdalen House’s programs.

Program results tracked by the agency include monthly and annual screenings and admissions, annual completion rates, monthly capacities, and both participation and satisfaction levels following completion. The agency's partnership with the Center for Non-Profit Management (CNM) maintains its reporting and data management capabilities through the CNM-Pact portal, allowing for a streamlined process of gathering and analyzing program data. The ongoing analysis and results of these metrics help determine long-term effectiveness and will be stored in the agency's CNM-Pact program database for year-over-year analysis, allowing the agency to make improvements in programming and services if needed and in real-time.

The First Step program has been the cornerstone service offered by the agency since it was founded in 1987. Meetings open to any women in the recovery community were available to support the First Step program, additionally offering ways for women to stay involved, volunteer, and connect with newly sober women. The Outreach program has grown over the last several years, initially existing as an informal way to help women beyond the scope of the agency’s services. It has since grown to include a comprehensive list of resources, educational opportunities, and strategies to spread awareness. The Next Step program was created to fill a gap in The Magdalen House programs and address an under-serviced need in the DFW area- a free, structured alternative to traditional clinical outpatient treatment. Since its inception in 2019, the program has grown and continues to adapt to the needs of the community. The longevity of agency-wide program success has allowed The Magdalen House to streamline all processes and procedures to deliver the best quality of care to the women it serves while remaining mission-focused.

One of the greatest challenges facing the agency is the stigma of alcoholism among the general public. Women hoping to establish their sobriety often encounter difficult reactions from family, friends, and employers, preventing them from seeking help. Education, advocacy, and a woman’s ability to sustain long-term recovery are key to reversing this stigma. Additionally, transparency and community outreach assist in helping to overcome these challenges by normalizing the way in which alcoholism is viewed. Specifically, forming strategic partnerships with local non-profits, businesses, and other community groups has provided additional educational outlets through which the disease of alcoholism can be better understood and awareness of the agency’s services are promoted.

Through the First Step, Next Step, Community, and Outreach Programs, The Magdalen House continues to play a vital role in changing the lives of thousands of alcoholic women and their families and has infused life into countless women who felt as though hope was lost. The agency has also provided many more with an opportunity to recalibrate their commitment to themselves, their families, and their communities. Michelle found new hope in being a mother when she was able to show up for her kids again. After finding The Magdalen House and being equipped with the tools necessary to sustain her recovery through the agency’s programs, she was reunited with her daughters. One of her daughters said to her, “Mom, I’m glad you’re an alcoholic. We have the best life.” Moments like these serve as a foundation for recovered alcoholic women to not only find a life within themselves but to create a cornerstone of hope for her children by breaking the chains of addiction. Because, as Michelle explained, “Alcoholism is infectious. I was the source of the problem and it spread to my family.” But the same goes for recovery. Once Michelle found hope in a recovered life, that hope spread to her family as well. At The Magdalen House, she was equipped with the tools to establish and sustain her recovery, and her life has been transformed ever since.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

The Magdalen House
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

The Magdalen House

Board of directors
as of 08/27/2023
SOURCE: Self-reported by organization
Board chair

Tina Shuey

Delia Johnson

Jennifer Landry

Robin Seckel

Tina Shuey

Klint Guerry

Hector Patino

Lucinda Buford

Jorge Azpe

Nancy McMahon

Kallie Myers

Kay Colbert

Roxanne Pero

Ben Parkey

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/3/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 01/18/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.