PLATINUM2023

White Rock Center of Hope

Providing hope with love

aka WRCH   |   Dallas, TX   |  https://www.whiterockcenterofhope.org

Mission

White Rock Center of Hope cultivates hope through basic needs and personalized empowerment.

Notes from the nonprofit

The agency is undergoing a strategic planning process beginning March 2023.

Ruling year info

1990

Executive Director

Dr. Greg Smith

Main address

PO Box 180358

Dallas, TX 75218 USA

Show more contact info

EIN

75-2248813

NTEE code info

Food Banks, Food Pantries (K31)

Housing Expense Reduction Support, Rent Assistance (L82)

Citizen Participation (W24)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Low income families in East Dallas are in crises, struggling to provide for their basic needs and lacking community support. WRCH provides targeted interventions generating increased stability. Additionally, for stabilized neighbors, WRCH is building empowerment programs that increase overall wellbeing and economic self-sufficiency so that neighbors can achieve their goals and thrive. Currently, neighbors are seeking food, housing or utility help, and clothing. For the working poor, unexpected emergencies create a crisis. Our purpose is to provide basic needs assistance to local families experiencing a temporary emergency or Covid-related crisis. The food pantry staves off hunger and reduces food insecurity. The clothes closet offers appropriate attire for school, work, or play. WRCH serves residents in Dallas zip codes: 75228, 75218, 75238, 75223, and 75214.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Basic Needs

The Center provides food, clothing, and limited financial assistance with rent or utilities for 5 east Dallas zip codes. The Center also provides referrals to other agencies when long-term help or special needs intervention is needed. Personalized empowerment begins in 2023 with initiatives to promote self-sufficiency through financial literacy and employment workshops.

Population(s) Served
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people within the organization's service area accessing food aid

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people, Retired people

Related Program

Basic Needs

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

In 2022, food was available weekly to anyone. WRCH has returned to a monthly visit per household in our 5 zip code service area.

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Basic Needs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

80% of families assisted will still be housed three months later.

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Basic Needs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

80% of those assisted will be stable three months after assistance was provided.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

WRCH meets basic human needs by providing food, clothing, and financial assistance to prevent rental eviction or utility disconnection. Neighbors are no longer hungry. Neighbors have the clothes they need for work and school. Neighbors save funds that can be allocated toward rent and utility needs. Neighbors maintain their utilities and do not become homeless.

WRCH will continue to meet basic human needs while building out robust and relevant empowerment focused offerings designed to enable neighbors to achieve economic self-sufficiency. Over a three-year period (July 2022 – October 2025), WRCH will transition from current state to the desired future state. Incentives for empowerment program participants will be offered in alignment with current core competencies.

Reduce hunger and food insecurity with monthly food access.
Provide access to clothing quarterly.
Most recent surveys indicate that neighbors were treated with dignity and respect as their immediate needs for food, shelter, and clothing were met.

85% of neighbors are still in their home 3 months after assistance as measured by follow up surveys.
85% of neighbors still have utilities 3 months after assistance.

There were a lot of changes at WRCH this past year including the addition of a Director of Operations and a Director of Neighbor Services. We have the right people in the right seats now. The Board is currently preparing for a strategic planning retreat. The new plan will direct 2023-25.

One thing that distinguishes WRCH from other organizations running similar programs is that the organization is volunteer driven. There are eight full-time staff and two part-time staff that support an army of 200+ neighborhood volunteers, who serve the less fortunate in their own community.

Half of the agency's budget is from in-kind resources. Volunteers provide their time, talent and treasure to the Center on a regular basis. Gently used goods donated to the Center are sorted and stock the Clothes Closet and household items for clients. Some clothing along with furniture, crafts, glass, toys, lamps and decorative items go into the attached Thrift Store where annual sales provide almost half of the agency's cash revenue needs.

The current leadership team brings decades of experience and practical knowledge for implementing basic needs and empowerment programs. The BOD is revitalized. The passionate volunteers are willing.

The White Rock Center of Hope was founded in 1988 by the late Donagene Christian, a member of Central Lutheran Church in East Dallas. Mrs. Christian was inspired by the Bible verse (John 21:17) in which Jesus orders Peter to “Feed my sheep.” She established the Center with the help of her pastor and 13 area churches, in the basement of the Colonial Presbyterian Church on Garland Road. With her husband’s support, Donagene became the Center’s first Executive Director, a post she filled voluntarily until 1991, when the Center hired its first paid employee. Today, White Rock Center of Hope is still a volunteer driven non-profit ecumenical organization
dedicated to making a difference in people’s lives by providing a place where the community works together to satisfy their neighbor’s basic human needs. After a garage sale fundraiser in 1997, volunteers surveyed the plethora of leftover clothing, furniture, books, dishes, glassware and collectibles and said, “With all this stuff, we ought to open a store!” Not long after that, Ed Boyer and his wife Rita founded the White Rock Center of Hope
Thrift Store which has raised millions in support of the Center’s basic needs service to low-income community residents. The store now provides $400,000 a year to help fund community services. By 1998, it became apparent that the White Rock Center of Hope had outgrown its quarters in the church basement. That realization began the campaign to purchase a permanent home. With the growing support of over 50 churches and organizations and generous gifts great and small, they moved to the current location in 1999. Early 2020, the building’s mortgage was fully paid. What started as a food pantry serving two zip codes has expanded to include five East Dallas zip codes where residents have access to food, a clothes closet, and rent or utility assistance. Until 2017, the Boyers and Donagene’s husband, Gordon Christian, still came to the Center regularly to make certain the teams of volunteers were working hard toward continued success. The good work they started continues benefitting community residents, providing hope with love. Most recently, June 2021, the Board hired a new Executive Director who created a team of leaders to bolster the empowerment of neighbors impacted by poverty and circumstance. The opportunity to move from measuring how many pounds of food were distributed, to knowing the lives impacted by changes in access to nutrition, financial education, and assistance to targeted resources is now!

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    LMI residents in five East Dallas zip codes. Before Covid-19, 88% subsisted at or below poverty level, using Dallas HUD metro guidelines; 80.1% last year had household income under $15,000; 95.5% earned less than $25,000 annually. The pandemic exacerbated problems for the most vulnerable in our community. Sixty percent of WRCH clients come from 75228, where 54% of residents are renters; 50% are Hispanic and 22% are Black. Education levels are significantly below state average, and the housing stock is significantly older than state averages. Our next largest users are 75223, where 45% of residents are renters, 63% are Hispanic and 11% are Black.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    The food pantry is moving towards a neighbor choice and pop-up clothes distribution events were created to help parents get extra clothing for their children.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    We are becoming more relational each year. Our neighbors have verbalized appreciation of the changes and are showing up at focus groups to give feedback.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

White Rock Center of Hope
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

White Rock Center of Hope

Board of directors
as of 01/19/2023
SOURCE: Self-reported by organization
Board chair

Mr. Jim Hilliard

community volunteer

Term: 2021 -

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/9/2023

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 01/09/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.