Agriculture, Food, Nutrition

White Rock Center of Hope

Providing hope with love

aka WRCH

Dallas, TX

Mission

The White Rock Center of Hope is a nonprofit ecumenical organization that makes a difference in people's lives by providing a place where the community can share God's love and blessings by satisfying basic human needs.

Ruling Year

1990

Executive Director

Mr. Ted Beechler

Main Address

PO Box 180358

Dallas, TX 75218 USA

Keywords

emergency assistance, food, clothing, financial assistance

EIN

75-2248813

 Number

2611350643

Cause Area (NTEE Code)

Food Banks, Food Pantries (K31)

Citizen Participation (W24)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs + Results

What we aim to solve New!

For the working poor, any unexpected emergency creates a crisis. When forced to choose between getting a car fixed to keep a job or buying groceries to feed the family; buying medication or paying the utility bill; neighbors turn to the White Rock Center of Hope. The Emergency Assistance Program addresses very basic human needs from underwear to soap and food; providing hope with love.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Basic Needs

Where we workNew!

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

The Emergency Assistance Program (EAP) is a true safety net for very low-income residents in Dallas zip codes 75214, 75218, 75223, 75228, and 75238. The program can help with a housing or utility bill once, in a 12-month period, but primarily EAP provides food once a month; and clothing quarterly if needed. Clients may also obtain bedding and some household items once a year. Bus passes are distributed case by case for a healthcare appointment or employment opportunity.

The purpose is to prevent homelessness and/or utility disconnection for residents; to stave off hunger and reduce food insecurity, to offer clothes to the needy and to be of service. Neighbors who come are seeking food, housing or utility help, and clothing.

After an interview with a trained volunteer, verifying and confirming eligibility, clients flow through the Center services: food takes about an hour; the Clothes Closet could take two hours. Financial assistance can take days, depending on clients' paying their portion. Pledges are made to avoid eviction or disconnection, but are contingent on the client's participation.

To stave off hunger, the Center provides food once a month to persons who are documented members of the same household (700/mo.) A survey of Pantry clients is conducted quarterly to gauge food security. Interviewers encourage clients to apply for SNAP benefits and to use money they're saving on food to pay other bills. The foundation of this organization came from John 21:17 “Feed my sheep."

Clients 'shop' for up to five outfits per person and a volunteer packs the selections. An average 262 families a month come for clothes and household goods. This service is available once every three months. This program was inspired by Matthew 25:36 “I was naked and you clothed me."

An average 53 families a month receive financial help. The bill must be in the client's or spouse's name. The landlord or utility company is contacted to verify pay history and amount due. Interviewers negotiate payment arrangements with vendors to maximize the client's opportunity for success. Usually, clients must present evidence of paying a portion prior to agency payment. Isaiah 25:4 “You have been a refuge for the poor, a refuge for the needy in their distress…"

One thing that distinguishes WRCH from other organizations running similar programs is that the organization is volunteer driven. There are seven full time staff that support an army of 200 neighborhood volunteers, who serve the less fortunate in their own community. Volunteers create mini support groups among their shifts that help them cope with the aches and pains and losses that come with aging. The bonds that form doing service work last for years. The extension of their faith-based mission work lifts them spiritually and having a purpose for their day keeps the volunteers engaged and sharp.

Half of the agency's budget is from in-kind resources. Volunteers provide their time, talent and treasure to the Center on a regular basis. Gently used goods donated to the Center are sorted and stock the Clothes Closet and household items for clients. Some clothing along with furniture, crafts, glass, toys, lamps and decorative items go into the attached Resale Shop where annual sales provide nearly half of the agency's cash revenue needs.

During FY2016-17, the emergency assistance program (EAP) helped 864 people in 373 households with $71,152 in rental assistance preventing homelessness. EAP also maintained utilities for 740 people in 319 households with $41,962 in utility assistance. More than 7,000 residents received clothing; over 6,500 people in 2,821 families were provided a week's worth of groceries, more than once, totaling 716,835 pounds of food distributed.

The total unduplicated households served by White Rock Center of Hope during FY2016-17 was 3,464 and comprised 8,093 unique individuals.

This is an existing program and one indicator of success is that 74% of the people utilizing the Center make only one or two visits in a year. Of all clients served last year, 60% came once and 90% came three or fewer times. However, the gift of assistance blesses volunteers and clients 100% of the time when neighbors receive the temporary assistance they need to get over a 'pothole on the road in life.'

With client permission to follow up the Center's first outcome measurements for housing and utility assistance started late spring 2018. The purpose is to assess the status of client stability approximately three months after financial assistance. The goals are: 90% of clients will not be evicted (or have their utilities disconnected) within 90 days of assistance.

We implement the Senior Source's food pantry survey. Recent surveys indicate: 55% often worried they would run out of food, 'in the last 30 days'; 40% sometimes worried, and 5% indicated they did not worry. 50% said food they bought often didn't last until there was money for more; 40% said sometimes it didn't last; 23% said they often went a whole day without eating, 32% said sometimes, 38% said they never went hungry for a whole day; 7% said they don't know. 85% of respondents said that WRCH food pantry provisions made them more food secure.

Since its founding in 1988, the organization has been primarily funded through local churches and caring neighbors. As the demand for services increases, along with the average age of the volunteers (now mid-70s,) the agency recently hired a development director to seek additional funding opportunities.

We were blessed to receive an estate gift in August 2017, enabling the Center to afford both unexpected repairs and planned renovations. Additionally during the last year, the agency has engaged its first fundraising database system, secured the technology infrastructure and improved client data tracking processes.

In the last year, we are pleased to have elevated household food distribution from approximately 20# per person to 37# per person, providing enough nutrition to last a full week. This year, we seek to sustain the level of food distribution and increase the average bill pay assistance for utilities and housing in order to have a greater impact on struggling families.

External Reviews

Financials

White Rock Center of Hope

Fiscal year: Nov 01 - Oct 31

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Operations

The people, governance practices, and partners that make the organization tick.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Not Applicable

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Not Applicable

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Not Applicable

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Not Applicable

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Not Applicable

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Gender

Race & Ethnicity

Sexual Orientation

This organization reports that it does not collect this information for Board Members, Senior Staff, Full-Time Staff and Part-Time Staff.

Disability

This organization reports that it does not collect this information for Board Members, Senior Staff, Full-Time Staff and Part-Time Staff.

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity