PLATINUM2024

ROCKWALL COUNTY HELPING HANDS

Neighbors Helping Neighbors

aka Helping Hands   |   Rockwall, TX   |  http://rockwallhelpinghands.com

Mission

Mission Statement: Rockwall County Helping Hands serves Rockwall residents by alleviating financial crisis and providing a medical home to the underserved Vision Statement: Rockwall County Helping Hands strives to ensure that no one in Rockwall County goes to bed hungry, without a roof overhead, or is deprived of needed medical care. See more at: http://rockwallhelpinghands.com

Ruling year info

1992

President & CEO

Mr. Jon Bailey

Main address

PO Box 375

Rockwall, TX 75087 USA

Show more contact info

EIN

75-2402276

NTEE code info

Human Service Organizations (P20)

Health Treatment Facilities (Primarily Outpatient) (E30)

Food Banks, Food Pantries (K31)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

There is a huge gap in basic needs and health intervention services for low-income populations in Rockwall County. Although Rockwall is considered a wealthy county, Rockwall has a growing, but often hidden, population of families and individuals living at or below the poverty line. Of the 2017 Rockwall population of 96,788 (US Census Bureau), an estimated 20,283 of these individuals were living right at or below the poverty line (datause.io 2017). This low-income population has doubled since 2014, but resources serving them are limited.\nRockwall County has a lack of affordable housing and few resources for those in need. Other than 3 churches providing limited assistance, Helping Hands is the ONLY comprehensive health and social service agency in the county.\nThere are an estimated 28,649 individuals in Rockwall County with a high school diploma or less (Townchars.com 2017), there is a 3.4% unemployment rate (Bureau of Labor, 15/16), and an estimated 12872 individuals have no health

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Assistance & Referral

Assistance and Referral is the core program of Helping Hands. The program serves Rockwall County residents in financial crisis. Financial relief is pledged for critical needs as part of a strategic plan that is worked out between the applicant and a Helping Hands volunteer or staff member.
Helping Hands is committed to providing sufficient resources to make a significant difference for families in Rockwall County. Through the Assistance and Referral office, clients receive assistance with utilities, shelter, food, clothes, furniture and household items. Staff often works in partnership with other agencies to provide relief to clients in times of crisis.
Bilingual services (Spanish) are available Tuesdays and Thursdays, and from 10-12 on Wednesdays. Clients are welcome to bring an interpreter (must be at least 18 years old) on other days.
Trained volunteers are critical to this program and provide the support, energy and care so vital to serving those who come in need.
- See more at: http://rockwallhelpinghands.com/assistancereferral/#sthash.WzuIyBAQ.dpuf

Population(s) Served
Economically disadvantaged people

The Health Center of Helping Hands provides affordable, quality healthcare to those that are underserved in the Rockwall community.The Health Center is conveniently located in downtown Rockwall, in the Reeves Service Center building and is the only community clinic in Rockwall County that offers medical services to those that are uninsured or underinsured. The Health Center of Helping Hands offers primary care medical services for all ages to residents of Rockwall County and the surrounding counties. Since there are currently few, if any physicians in the county that are taking new Medicaid clients, the Health Center of Helping Hands has become a preferred provider for Rockwall County residents with THSteps, Amerigroup, and Parkland Medicaid programs. We also accept Medicare.
Since individuals who cannot access affordable healthcare have higher rates of high blood pressure, heart and lung diseases, diabetes, and asthma, chronic disease management is a specialty of the Health Center. Nurse Practitioners spend time educating patients about their conditions and the best ways to take care of themselves. Rockwall County residents living at or below 200% of the Federal Poverty Level may qualify for fees based on a sliding scale. Others can take advantage of our Health Maintenance Plans which is not exclusive for Rockwall County. Care plans are assessed for every patient and follow-up visits are encouraged. The Health Center of Helping Hands has proven to be a medical home for many in our community. Children´s health is also another emphasis of the Health Center since sick children miss days at school while their parents lose days at work. Vaccinations, sports physicals and well child check-ups are also available at low costs. Eye exams and dental exams are arranged with partner providers for those that need them but cannot afford to pay.
Our qualified medical staff consists of Family Nurse Practitioners, medical assistants, lab technicians, and a variety of volunteer physicians in the fields of OB-GYN, Endocrinology, Internal Medicine and Family Practice. Our volunteer physicians generously donate all of their time and expertise to our patients at the health center.
- See more at: http://rockwallhelpinghands.com/health-services/#sthash.FjYMbyuq.dpuf

Population(s) Served
Economically disadvantaged people
Adults

Household goods & clothing at affordable prices or free to qualified applicants.

Population(s) Served
Adults

Where we work

Affiliations & memberships

United Way Member Agency

North Texas Food Bank Partner Agency 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Health, Age groups

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total pounds of food rescued

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Social and economic status, Health

Related Program

Emergency Assistance & Referral

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of families served

This metric is no longer tracked.
Totals By Year
Related Program

Emergency Assistance & Referral

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Helping Hands is the largest and most comprehensive social service agency in Rockwall County. It is our mission to provide support for any community member struggling to meet basic needs.

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Social and economic status, Health

Related Program

Emergency Assistance & Referral

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of website pageviews

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To strive to ensure that no one in Rockwall County goes to bed hungry, without a roof overhead or is deprived of needed medical care. Our goal is to provide life-changing programs empowering individuals and families in crisis. \n\nHelping Hands Program Goals: \n\n1) To alleviate the emotional and financial stress of individuals and families in crisis by providing \n basic needs services such as food and basic household items\n\n2) To alleviate the emotional and financial stress of individuals and families in crisis by providing \n financial assistance to assist with shelter and utilities\n\n3) To expand access to medical care and serve the medical needs of the under-insured or \n uninsured by providing basic medical services at an affordable price or on a sliding-fee scale \n through the Helping Hands Health Center\n\n4) To elevate the individuals and families we serve out of crisis by working one-on-one with them \n to provide information and referral services \n\n5) To provide free education and training services in order to increase awareness of financial \n management, job readiness and nutrition, to the individuals and families we serve\n\n\n6) To divert patients seeking medical services from unnecessary emergency room use; lessening \n the burden of our local hospitals and saving hundreds of thousands of dollars annually in \n Rockwall County *In Rockwall County, an estimated 80% of emergency room visits are \n preventable or avoidable

Support from the community helps us stock our thrift store, boutique and food pantry. Store sales and other proceeds from our Special events and community donations go toward medical care and financial assistance. The majority of those we serve are the working poor; however, we also provide assistance to the transient population through a partnership with the Salvation Army and local law enforcement. To aid this population, Helping Hands uses donated funds to purchase bus tickets, provide nutritious meals and to pay for motel stays for people who are stranded in Rockwall without shelter. When an individual is in need of basic needs or medical assistance, they are referred to Rockwall \nCounty Helping Hands by one of over 50 referral partners, or informed by outreach efforts, word of mouth, or social media. Individuals generally call to make an appointment, but walk-ins are accepted. Depending upon the need, individuals are referred to one of our two core programs - the Health Center of Helping Hands or the Assistance & Referral Program. Both programs are located in the same facility and work in synergy; referring clients to each other when services are needed, to ensure a holistic approach to helping our residents in crisis. \n Our services support people experiencing poverty by helping them achieve stability and expand their skills to realize their dreams. We do this by 1) Meeting the immediate needs of our clients by providing emergency resources and support, 2) Preventing homelessness through short (financial assistance) and long-term (budgeting, financial education) solutions, 3) Increasing stability by linking people to resources they need in the community and 4) Building long-term success through supportive case management and life skills training. When an individual enters the A&R office, they are registered at the front desk and assigned one of our 3 Client Service Specialists (CSS) who will act as their case manager and meet with them individually to assess and fulfill their needs. The CSS will determine their immediate and long-term needs, refer them to the Health Center if applicable, and help build a short and long-term strategic plan to achieve stability. Part of the short-term plan might include providing assistance with basic emergency needs such as money to pay utilities, shelter vouches, food, clothes, and household items, as well as referrals to outside services such as legal, medical or mental health services. Part of the long-term plan might include enrolling them in our other programs such as job training, budgeting classes and nutrition programs to help them build skills and support systems to move out of poverty, gain stability and thrive. The A&R program has 4 core activities to serve those in need: 1) Hunger Relief, 2) Emergency Support, 3) Financial Assistance and, 4) Information and Referral.

At Helping Hands, we're lifting up our neighbors by providing greater access to the vital essentials of life, making Rockwall County a better place. We are a helping hand, providing assistance to those in need in Rockwall County. We're managed locally, funded locally and provide resources for local needs. We're neighbors helping neighbors and we're proud to serve our community. Through the Helping Hands food pantry, thrift store and healthcare center, we're lifting up our neighbors anytime they need help. We're just one part of a thriving community that takes care of its own. Our program costs including activities, supplies, and staffing, that will allow us to bring our transformative programs to an estimated 7,500 at-risk individuals and families each year. With over 40 years of experience serving those in crisis, Helping Hands provides emergency assistance and medical care to Rockwall County residents in critical need. We help empower our clients to avoid future crisis situations by helping them break the cycle of poverty. Helping Hands is the largest and most comprehensive social service agency in Rockwall County. We serve over 7,500 clients & families each year through our core programs which include our Assistance and Referral Program, Health Center of Helping Hands and the Helping Hands Thrift Store. As the “Safety Net” for our community, we believe it is our mission to provide support for any community member struggling to meet basic needs. We build up our neighbors by providing Rockwall County residents in need with greater access to the essentials of life. \nThe Assistance & Referral Program (A&R) serves an estimated 3,500 Rockwall County residents in crisis each year. A&R services support people living in poverty by helping them achieve stability, connecting them with the skills and support needed to obtain a job, and expanding their financial skills to realize their dreams. \n\nThe Health Center provides primary healthcare to an estimated 4,000 uninsured or underinsured individuals in Rockwall and beyond. 70% of those served reside in Rockwall and the rest reside in Dallas, Collin and surrounding counties. Comprehensive medical services provided include: acute, preventative, wellness, and chronic disease management. While not free, the Health Center’s rates are set at Medicare reimbursement rates or lower. We also offer an income-based sliding scale program for Rockwall County residents that are at or below the Federal Poverty Level. Helping Hand’s Family Nurse Practitioners partner with local physicians who volunteer their time at the Health Center and together they provide basic medical services and referrals to area specialists if necessary. There are 6 volunteer doctors: a gynecologist, endocrinologist, cardiologist, a dentist and 2 family practice physicians. Referrals are made to volunteer healthcare providers, hospitals and social service organizations as needed. Open 56.5 hours per week and conduct 9,234 appts per year.

Rockwall County Helping Hands is currently undergoing a Capital Campaign to expand and renovate our existing, aging facilities that we have outgrown.\nMeasurable Outcomes 2020: \n\n• A minimum of 7,500 clients will receive services from Rockwall County Helping Hands \n• 3,166 clients will receive food from the Food Pantry - representing 92% of our clients\n• 231,000 pounds of food will be distributed to our clients\n• 1,246 clients will receive shelter assistance - representing 37% of our clients \n• 90% of clients that receive shelter assistance will still be in the location after 90 days \n• 1,554 clients will receive utility assistance - representing 46% of our clients\n• 88% of clients that receive utility assistance will still have the utility connected after 90 days\n• 262 Households will receive furniture & household items from our Thrift Store\n• 2,480 clients will receive Information & Referrals - representing 72% of our clients\n• We will provide at least 4 education and training programs a year in the areas of financial management, job readiness, and nutrition\n• An estimated 4,500 clients will receive medical services from the Health Center \n• A minimum of 120 Health Center patient visits per year will be diverted from unnecessary emergency room visits\n\nWhile our numbers show our success, even more impactful are the stories of the individuals and families we serve. \n\n“I am a 36-year-old disabled mother of five. Each day is a struggle\nto clothe my children and keep food on the table. Basic necessities \nare a luxury. Helping Hands eased my struggle. They gave me \nkindness and hope for the future. “ \n ~ Maria, Rockwall County resident

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

ROCKWALL COUNTY HELPING HANDS
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

ROCKWALL COUNTY HELPING HANDS

Board of directors
as of 04/16/2024
SOURCE: Self-reported by organization
Board chair

Mr. Rob Scheele

Texas Health Rockwall

Term: 2023 - 2025

David Lensch, MD

Baylor Health Care Systems

Bruce Paton PHD

Emeritus

Brian Llewellyn

State Farm

Rob Scheele

Texas Health

KC Ashmore

Ashmore & Ashmore

Jauna French

Heath Salon and Day Spa

Jeremy Neill

American National Bank

Jennifer Beasley

Stefanie Gentile

Perry Kirk

Jane Simonson

Sedric Thomas

Lacy Deckard

Ebby Realtor

Eric Hassell

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/16/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data