Serve Denton
Find help here
Programs and results
What we aim to solve
When a family falls on hard times, it can be difficult to know where to start. Serve Denton was created to be a one-stop-shop where multiple nonprofit agencies can office together to make services more accessible to those in need. This also helps increase collaboration between nonprofits and saves them money on overhead expenses.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Serve Denton Center
When someone falls on hard times, finding help can be difficult when services are spread out across town. The more barriers there are to services, the fewer people are helped. We solve this problem by bringing all of the helpers together under one roof. By having multiple services in one location, Serve Denton becomes a one-stop-shop for people in need. The result is nonprofits can build relationships with each other and easily refer clients to other agencies, leading to more people becoming self-sufficient. The nonprofits can focus on their missions and spend less time and money on overhead and maintenance. Serve Denton provides general referral services to agencies throughout the county.
Serve Denton serves Denton, Wise and surrounding counties for various services.
Where we work
Awards
Serve Denton and DATCU Corporate Partner of the Year 2023
D CEO Magazine
Affiliations & memberships
Member of the Nonprofit Centers Network 2023
CNM 2023
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of unique website visitors
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups, Health, Ethnic and racial groups, Social and economic status
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Increasing
Context Notes
www.servedenton.org
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Health, Social and economic status, Ethnic and racial groups, Age groups
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Increasing
Context Notes
This is the number of clients served by our partnering nonprofit agencies.
Number of partner nonprofit agencies
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Virtual and On-site partners
Number of overall donors
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Input - describing resources we use
Direction of Success
Decreasing
Context Notes
Serve Denton is winding down a capital campaign, thus the decreasing donor base. We are being funded by more corporate and foundation grants, reducing competition with local donors and nonprofits.
Average number of dollars received per donor
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Context - describing the issue we work on
Direction of Success
Increasing
Number of first-time donors
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Increasing
Total dollars received in contributions
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Increasing
Number of Facebook followers
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Context - describing the issue we work on
Direction of Success
Increasing
Number of grants received
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Number of new donors
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Other - describing something else
Direction of Success
Increasing
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Related Program
Serve Denton Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Total number of organization members
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Ethnic and racial groups, People with disabilities, People with diseases and illnesses
Related Program
Serve Denton Center
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Serve Denton's goal is to partner with nonprofits to help make their services more accessible for people in need. We do this by providing affordable shared office space significantly below market rate to local nonprofit agencies, which sends more of their donor dollars toward their mission instead of overhead costs.
When nonprofits are officing in the same building, this helps improve collaboration, show people in our community where they can get involved, expand our community resources, and help people in need find services in one location so they can become self-sufficient.
Serve Denton also provides bilingual central referral services so families can be provided information and personally be linked to services throughout the area.
What are the organization's key strategies for making this happen?
Our strategies include colocation, fostering collaboration and growing capacity for our nonprofit partners. When partners colocate, they are able to begin collaborating for a greater impact. Also by colocating, they are saving significant funds and gaining community exposure that allows for them to grow in capacity.
What are the organization's capabilities for doing this?
Some of our capabilities include having a successful 5-year track record and a 32,000 square-foot building on 4.8 acres of land, which is used as a centralized shared office space for local agencies. We are a member of the Nonprofit Centers Network, where our CEO Patrick Smith is a member of the Steering Committee.
What have they accomplished so far and what's next?
Serve Denton houses 14 nonprofit tenants at the Serve Denton Center, a 32,000 square-foot building on 4.8 acres of land. In early 2020, new buildings for Health Services of North Texas, Children's Advocacy Center for Denton County, and the Denton Community Food Center were completed and fully operational.
In 2021, an expansion to Denton Community Food Center added 4,000sf to store more food to provide for those during the pandemic.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Serve Denton
Board of directorsas of 06/27/2023
Ms. Roxanne Del Rio
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 06/26/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.