THE CHILD AND FAMILY GUIDANCE CENTER OF TEXOMA
Where help, hope and healing begin.
Programs and results
What we aim to solve
CFGC is dedicated to addressing the most challenging problems to mental healthcare access caused by poverty and trauma. The effects of child poverty reported by the American Psychological Association are profound, deep rooted and often lifelong. Poorer children and teens are at greater risk for several negative outcomes such as poor academic achievement, school dropout, abuse and neglect, behavioral and socio-emotional problems, physical health problems, and developmental delays. We know with certainty poverty and trauma goes hand in hand. CFGC estimates a minimum of 85% of our clients living in poverty have been impacted by trauma. An individual's experience of trauma impacts every area of human functioning — physical, mental, behavioral, social, and spiritual. CFGC's approach is grounded in trauma informed care practices engaging client's with compassion, patience, understanding and deep belief in their ability to heal and recover from trauma and victimization.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Outpatient Mental Healthcare for Low Income, Under or Uninsured Texoma Families
Since 1966, CFGC has grown to be one of the area's most experienced, largest, and respected providers of mental healthcare.
Impoverished Texoma families have access to mental healthcare increasing their capacity to heal, recover and move forward with their lives
The majority of families served at CFGC live in poverty, experiencing overwhelming stress, despair, food insecurity, and high levels of trauma. The needs are great. Our clinicians see the effects and impact of poverty and trauma every day on the faces of the children and parents/caregivers they help. The impact of Covid-19 combined with social and economic inequities have taken a heavy toll.
In many ways, the pandemic shaped our future. The door to telehealth was opened resulting in increased access to outpatient mental healthcare for our most vulnerable by eliminating barriers to care. Today, a hybrid model of care, in-person and telehealth sessions are provided allowing clients to choose how they want care delivered.
Where we work
Affiliations & memberships
Chamber of Commerce Nonprofit of the Year 2019
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of units of service provided to children, adults and family members annually.
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Families, Parents
Related Program
Outpatient Mental Healthcare for Low Income, Under or Uninsured Texoma Families
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This metric is the total number of units (sessions/hours) provided to all clients and family members accessing clinical treatment free family support services, and group programs at CFGC annually.
Number of licensed professional counselor associates and practicum students participating in the licensed professional therapy program annually.
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Families, Parents
Related Program
Outpatient Mental Healthcare for Low Income, Under or Uninsured Texoma Families
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
CFGC is growing the mental health workforce through the licensed professional therapy development program. Six to 8 licensed interns and master's level practicum students are participating annually.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Following are our primary goals:
1. Low-income children, parents/caregivers and families have access to affordable, high quality outpatient mental healthcare that includes counseling, psychological testing services, case management, skill building, and psych-educational group programs.
2. Strive to address social determinants experienced by families that increase health and economic inequalities through expansion of solution focused services and supports.
3. The Texoma region is designated by the Texas Department of Health and Human Services as a mental health professional shortage area. This means we do not have an adequate number of licensed professionals to meet the need in our community.
Our goal is to continue to develop and expand the licensed professional counselor intern program by providing mental healthcare services to low-income adults at our Center and partnering agencies.
4. Be a leader in the Texoma region delivering the SAMHSA approved trauma informed model of care.
5. Embrace and expand technology to advance telehealth while maintaining in-person services.
What are the organization's key strategies for making this happen?
A. Our strategies for providing access to outpatient mental healthcare to low income Texoma children and families are:
1. Be a leader in the community with a strong team of highly qualified licensed professionals credentialed as providers of Medicaid, CHIP and several other insurance panels increasing the low income clients options in accessing care. This strategy requires extensive support for our professionals to ensure they are receiving competitive pay and benefits and a quality work environment where they can thrive and provide the best care possible for our clients. Retention and ongoing training of clinical staff is critical to our success.
2. Embrace and expand technology to advance telehealth services.
3. Partnering with the community to foster strong support and funding relationships that enable us to provide sponsored care for uninsured clients.
4. Continue to be led by a strong, active, committed board of directors who advocates and embraces the cause.
B. Our strategies to solve the mental health workforce shortage in Texoma is to;
1. Provide a licensed intern program for postgraduate interns that includes a paid internship, clinical supervision and management support. This program allows interns to collaborate with other social agencies to provide care for their populations and increase opportunities to provide advanced quality of care for CFGC clients.
2. Obtain sustainable funding for the program by partnering with local foundations, United Way and others and be seeking expanded program funding via new grants and program development.
C. Our strategies for being a mental healthcare topic training leader in the Texoma region include:
1. Effectively and openly communicate with local providers and caregivers to determine the most critical mental health training topics .
2. Effectively partner with and acknowledge local sponsors that provide the funds and venues for the trainings.
3. Develop and expand speakers for the training within and outside the Texoma region focusing bringing expertise from the Dallas/Ft. Worth metro-plex.
4. Successfully market the trainings within the community for to achieve maximum attendance.
What are the organization's capabilities for doing this?
The Child & Family Guidance Center of Texoma celebrates 56 years of service to the Texoma community in 2022.
The board of directors is comprised of 16 committed community leaders governing the organization through collective efforts of expertise, stewardship and advocacy.
The staff is comprised of highly trained and skilled administrative professionals, most holding advanced degrees and the clinical team is comprised of a multi-disciplinary scope of talent holding licensure in the State of Texas.
Community resources and support enable the Center to continue to sustain programs and services. Local funders and referrals sources believe in the work of the Center and continue to provide much needed resources and support.
What have they accomplished so far and what's next?
We strive to address the overwhelming plight in our community, as the fallout from the pandemic continues, unemployment, poverty, anxiety, depression, isolation, and suicide ideation area at all-time highs. 2020 was a year like no other, not just for CFGC, but the world. Change has been dramatic, and we have strived to adapt and navigate through these intensely difficult times. Our agency rapidly adapted to the shift from in-person care to 100% telehealth during the pandemic. This has resulted in the silver lining of expanding to a hybrid model of care offering both telehealth and in-person care.
We are proud to share that we have accomplished developing a strong team of professionals who are passionate about their work and know their work greatly positively impacts our community. Through extensive reflection, review and determination the CFGC board and management team has strenghtened the organization by improving internal operation systems, achieving fundraising goals, meeting the needs of the staff for job satisfaction and ensuring high quality of care for clients.
We are still developing partnerships within the community to further increase our efforts in growing the licensed intern program.
We are striving to adapt to the fast growth of the agency and implement planning strategies that will ensure long term success of the organization.
We are a fully integrated Trauma Informed Care agency providing high quality mental health care to the impoverished and impacted by trauma.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
THE CHILD AND FAMILY GUIDANCE CENTER OF TEXOMA
Board of directorsas of 08/08/2022
Ms. Wendy Acosta
The Desk & Easel
Term: 2022 - 2022
Ms. Melissa Sandoval
Orthopedic & Sports Medicine Associates
Term: 2022 - 2022
Wendy Acosta
Desk & Easel
Frank Gadek
SEDCO
Mike Wynne
Wynne & Smith
Lesley Brooks
Federal Court
Michelle Castle
Guild Mortgage
April Dawn
Snelling Personnel Staffing
Donna Perry
Community Volunteer
Keith Henderson
Cultivar Capital, Inc.
Susan Simmons
Community Volunteer
Brad Rhodes
Easy Life Realty
Melissa Sandoval
Orthopedic & Sports Medicine Associates
Greg Kirkpatrick
First United Bank
Jennifer Knott
Remax Realtor
Shawn KinCannon
Red River Title
Stacy Diamond Rake
Community Volunteer
Kelly Ashmore
District Clerk
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 08/08/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.