PLATINUM2024

Memorial Assistance Ministries

We believe that stable families and supportive communities are at the heart of making Houston a great place to work, play and grow. That’s why MAM offers a range of programs focused on building stable families, a dynamic workforce, and vibrant communities... together!.

aka MAM   |   Houston, TX   |  www.mamhouston.org

Mission

MAM’s mission is to build stable families, a dynamic workforce, and vibrant communities... together! We envision a Houston of boundless opportunities, filled with hope, stability, and belonging.

Ruling year info

1983

President and CEO

Ms. Sonja Gee

Main address

1625 Blalock Road

Houston, TX 77080 USA

Show more contact info

EIN

76-0044172

NTEE code info

Family Services (P40)

Adult, Continuing Education (B60)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

MAM’s mission is to build stable families, a dynamic workforce and vibrant communities… together! Families become stable through financial assistance and empowerment, personal resource development and disaster assistance. Employment, literacy and immigration legal services builds a stronger workforce. Through this programming depth and breadth, MAM builds healthy and vibrant communities where neighbors and families live together with a sense of hope, belonging and quality of life. MAM’s professional and educational programs are available to everyone in the Houston community. Financial assistance is provided to residents in a 17-zip code service area in northwest Houston.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Helping families become stable

Helping families become stable through financial assistance and empowerment, resource development, and disaster assistance. Assisting families with rent, utilities, transportation, and clothing bridges the gap during times of need. Helping a family apply for SNAP or TANF lessens the stress of feeding their family. Combining these support systems with financial education programs empowers families to balance their budget and pay bills on time.

Population(s) Served
Adults
Families
Economically disadvantaged people

Building a dynamic workforce through Employment, Literacy, and Immigration Legal Services. We know people who speak English and have basic literacy skills are more likely to be steadily employed. MAM provides vocational training, job coaching, job placement, and other employment services to help people gain the skills and resources needed to earn a living-wage. Immigration attorneys assist individuals in applying for permanent legal residence, citizenship, or work authorization.

Population(s) Served
Adults
At-risk youth
Economically disadvantaged people
Immigrants
Unemployed people

Living in vibrant communities ensures access to good physical healthcare, such as application assistance for Medicaid, CHIP, and the Harris Health Gold Card. MAM’s mental health counselors provide free mental healthcare; and medical, optical, and prescription assistance is provided with local partners.

Population(s) Served
Adults
Families
Economically disadvantaged people

Where we work

Awards

Affiliations & memberships

United Way of the Texas Gulf Coast 2013

Houston/Harris County Coalition for the Homeless 2013

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people, People of Latin American descent

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Total number of clients experiencing unemployment

This metric is no longer tracked.
Totals By Year
Related Program

Building a dynamic workforce

Type of Metric

Context - describing the issue we work on

Direction of Success

Decreasing

Number of children who receive new clothing

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, At-risk youth

Related Program

Living in vibrant communities

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Number of children who receive gift cards for school clothing.

Number of adult learners enrolled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Immigrants, People of Latin American descent

Related Program

Building a dynamic workforce

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of adult learners actively engaged in English as a Second Language classes.

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Helping families become stable

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Population(s) Served

Extremely poor people, Low-income people, Working poor

Related Program

Helping families become stable

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Number of clients satisfied with employment training services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Working poor, Unemployed people

Related Program

Building a dynamic workforce

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of active clients in Employment Services

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Working poor, Unemployed people

Related Program

Building a dynamic workforce

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who complete job skills training

This metric is no longer tracked.
Totals By Year
Population(s) Served

Working poor, Unemployed people

Related Program

Building a dynamic workforce

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of participants in vocational training.

Number of people received immigration service

This metric is no longer tracked.
Totals By Year
Population(s) Served

People of Latin American descent, Immigrants

Related Program

Building a dynamic workforce

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of clients served with Immigration Legal Services.

Number of partner churches

This metric is no longer tracked.
Totals By Year
Related Program

Living in vibrant communities

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal 1: Grow, expand, scale or increase access to the existing programs and services
Increase Service Capacity in the eastern portion of MAM’s service area where resources and assistance for residents of marginalized communities is scarce, reducing barriers to accessing services. (196/200)

Goal 2: Grow, expand, scale or increase access to the existing programs and services.
Increase the Number of Clients in Bundled Services and enroll them in a range of programs and services to best meet the complex challenges they are experiencing on their path to financial stability. (199/200)

Goal 3: Invest in the capacity of our organization.
Enhance Brand Development to maintain a heightened awareness of MAM’s good work within the community.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Not able to reach transient clients

Financials

Memorial Assistance Ministries
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Memorial Assistance Ministries

Board of directors
as of 02/09/2024
SOURCE: Self-reported by organization
Board chair

Ms. Robin Tooms

Members Choice Credit Union

Term: 2024 - 2026

David Nockolds

Deloitte Tax

Kurt Guenther

ExxonMobil, Retired

Art Smith

John S. Herold, Inc., Retired

Alberto Garza

Forney Construction

Greg Nelson

MetroNational

Kelley Sommer

Keller-Williams

Robin Tooms

Members Choice Credit Union

Phillip Hawk

Team, Inc., Retired

Mariloli Odum

Community Volunteer

Brian Payne

Swagelok Houston, Retired

Cindy Pujol

ExxonMobil, Retired

Frances Powell Hawes

Weatherford International, Retired

Shelley Jones

Children and Family Therapist

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/11/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.