Texas Center for the Missing
Houston's Amber Alert and Silver Alert Provider
Programs and results
What we aim to solve
In 2021, 33,774 Texas children and 12,807 Texas Adults—including 8,869 children and 4,143 adults from Greater Houston—were reported missing. In Harris County’s two cemeteries for the unidentified and unclaimed, there are over 458 individuals waiting for identification. A missing child is every parent’s worst nightmare. A long-term missing loved one is quite simply the worst case scenario for every left-behind family. With the immense caseload investigating law enforcement agencies must carry, it is imperative that all community resources converge to resolve cases wherever possible. For example, the Harris County Sheriff’s Office (HCSO) began 2021 with 1,695 open missing persons cases. 3,004 new cases were filed in 2021. Investigators closed 3,058 cases with 1,641 remaining open. HCSO’s Missing Persons Unit only has 4 full-time investigators.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
IMPACT. Internet Safety and Prevention Education Programs
To effect change and to decrease the number of missing children and endangered adults, we at Texas Center for the Missing know that children and families need to be educated about how to remain safe. TCM prevention education programs include: Alzheimer's Wandering Prevention Training; Child Identification Kits; Interactive Internet Safety Training; Missing Child Awareness, Prevention, and Education Training; and S.A.F.E. Child Puppet Shows. Annually, Texas Center for the Missing trains over 6,000 children and parents on child abduction prevention and internet safety.
PREPARE. Law Enforcement Training
Preparation for a rapid response to a missing persons incident is critical to the successful recovery of a missing loved one. TCM is the sole provider of Amber Alert and Silver Alert Activation Training in our region and provides quality missing persons investigation tools and training to law enforcement. Support services provided to our law enforcement partners include: First Responder and Investigator Training; Houston Regional Amber Alert AND Silver Alert Activation Training and 24/7 Issuance Assistance; Southeast Texas Child Abduction Response Team Resource Directory; and the Digital Law Enforcement Missing Persons Resource Kit. Annually, Texas Center for the Missing trains over 150 law enforcement officers at no charge to improve investigators' capacity to serve the community.
RESPOND. Crisis Case Management for Searching Families and Investigators
TCM was founded by a mother who, following the traumatic search and loss of her own son, saw the need for an organization that could walk with families and provide them the support they need to make it through each day. We strive to protect and serve the missing and their families through each step of the location and recovery process. Services for families in crisis include: 24/7 Crisis Case Management & Information Referral (victim support/advocacy during and after the search for missing persons via regular communication with survivors and left-behind families to ensure needs are being met at each stage of the investigation and recovery); Crime Victims' Compensation Advocacy; Law Enforcement and Media Liaison Services (consultations for law enforcement, volunteers, and other agencies to assist them in serving the needs of their clients); and Missing Person Flyer Production and Distribution. TCM staff provide support in 200+ cases annually to families and investigating officers.
HOUSTON REGIONAL AMBER ALERT AND SILVER ALERT SYSTEMS
Local police academies do not provide missing persons investigation nor Emergency Alert Activation training. Very few law enforcement agencies across Houston have representatives who have attended Emergency Alert Activation training. Therefore, most officers do not know who to call when an Emergency Alert case occurs. Several local Amber Alerts have been delayed for hours while officers Google for appropriate resources. These delays can potentially affect whether a child lives or dies. For endangered adults battling dementia, 50% will die if not found within 24 hours. As Administrator of the Houston Regional Amber and Silver Alert Systems, TCM provides Houston Regional Amber Alert and Silver Alert Activation training to investigators. During training, TCM provides information regarding the 4 other Texas Alerts: Blue Alert, Camo Alert, CLEAR Alert, and Endangered Missing Alert. TCM staff members are also available 24/7 to assist officers in activating these emergency alert systems.
Where we work
Affiliations & memberships
Association of Missing and Exploited Children's Organizations 2012
Association of Missing and Exploited Children's Organizations 2019
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of participants attending course/session/workshop
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
IMPACT. Internet Safety and Prevention Education Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
During 2020 and 2021, in-person training numbers decreased substantially due to the COVID-19 pandemic. As expected, 2022 saw a rise in numbers. We project a continued increase in 2023 and beyond.
Number of groups/individuals benefiting from tools/resources/education materials provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth
Related Program
IMPACT. Internet Safety and Prevention Education Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average number of dollars per person served
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Gender and sexual identity
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This metric is across ALL programs serving children, civilian adults, and law enforcement partners.
Number of participants engaged in programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
PREPARE. Law Enforcement Training
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In alternating years, when the demand for TCOLE credits (the continuing education requirement for investigators) is MUCH lower, we see a dip in training attendees.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Texas Center for the Missing will be a Gathering Place where those delivering services to the families of the missing find peers, share knowledge, and form collaborations; an Incubator of new training, technology, methods, programs, and projects; a Rainmaker mobilizing new resources to expand the capacity of organizations to find missing persons and support families; a Think Tank scanning the horizon for new advancements, analyzing their potential applications, and communicating these to community partners and the public at large; and a place where searching families find HOPE.
What are the organization's key strategies for making this happen?
IMPACT. To effect change and to decrease the number of missing at-risk children and endangered adults, we at Texas Center for the Missing know that children and families need to be educated about how to remain safe. Therefore, TCM provides a catalog of prevention education programs.
PREPARE. Preparation for a rapid response to a missing persons incident is critical to the successful recovery of a missing loved one. TCM is the sole provider of Amber Alert AND Silver Alert Activation Training in our region and provides quality missing persons investigation tools and training to law enforcement. Therefore, TCM provides support services to our law enforcement partners.
RESPOND. TCM was founded by a mother who, following the traumatic search and loss of her own son, saw the need for an organization that could walk with families and provide them the support they need to make it through each day. We remain dedicated to our founding mission and strive to protect and serve the missing and their families through each step of the location and recovery process. Therefore, TCM provides 24/7 crisis case management services for families in crisis.
What are the organization's capabilities for doing this?
With a staff of 4 and a volunteer team of 40+, Texas Center for the Missing trains thousands of children, families, caregivers, and law enforcement partners each year. The TCM staff has a combined 30 years of experience in the missing persons field. With that experience and passionate dedication to our mission, we work to meet our goals in the following areas.
IMPACT. TCM prevention education programs include: Alzheimer's Wandering Prevention Training; Child Identification Kit distribution; Interactive Internet Safety Training for all ages; Internet Safety Train-the-Trainer programs for educators and school resource officers; and Missing Child Awareness, Prevention, and Education Training for caring adults.
PREPARE. Support services provided to our law enforcement partners include: First Responder and Investigator Training; Houston Regional Amber Alert Activation Training and Issuance Assistance; Houston Regional Silver Alert Activation Training and Issuance Assistance; and the Child Abduction Response Team Resource Directory.
RESPOND. Services for families in crisis include: 24/7 Crisis Case Management and Information and Referral, Crime Victims' Compensation Advocacy, Families of the Missing Support Group, Law Enforcement and Media Liaison Services, Harris County Missing Persons Day, Houston Missing Persons Day, and Missing Person Flyer Production and Distribution.
What have they accomplished so far and what's next?
IMPACT. Feedback has been extremely positive through evaluations forms. 56% of respondents indicated they “Know Much More" about internet safety and the digital world and an additional 42% indicated they “Know a Little More." 78% of respondents said training will affect how they monitor their children online. 83% of respondents would recommend the training to other parents. In a study conducted by the National Center for Missing and Exploited Children at a pilot site with pre- and post-testing results, knowledge and awareness of Internet safety was disturbingly low before the program. However, youth knowledge and awareness increased significantly after participating in the NetSmartz Internet Safety program in all age groups. Bringing this effective program to more youth in Houston is critical.
PREPARE. Law Enforcement Amber Alert Activation Training feedback has been extremely positive through evaluation forms. Ratings listed below are averaged across respondents on a scale of 1 to 5 with 1 being Poor and 5 being Excellent.
• Respondents rated the Overall Quality of the training as 4.56.
• Handouts were rated as 4.55.
• The Ability of the Trainer to Answer questions was rated as 4.61.
• After attending the training, 93% of respondents felt amply prepared to activate an Amber Alert and Silver Alert.
RESPOND. Case Management Services feedback has been extremely positive through evaluation forms. Ratings listed below are averaged across respondents on a scale of 1 to 5 with 1 being Poor and 5 being Excellent.
• Respondents rated the Overall Quality of Case Manager support as 5.
• Usefulness of Information Provided by Texas Center for the Missing was rated as 3.75.
• The Ability of the Case Manager to Answer Questions was rated as 5.
• The Accessibility of the Case Manager was rated as 5.
Sample respondent note: “When my daughter went missing, this organization reached out to me in my time of stress and need. They went above and beyond my expectations. Not only did they assist in finding her, but they helped find and get her to a safe place. Melissa R. was my contact there and blew me away with her devotion to my case. I cannot thank them enough. They were definitely the answer to this mother's prayers. Thank you so much TEXAS CENTER FOR THE MISSING and Melissa (my angel)."
In 2022 alone, 60 families were reunited as a direct result of TCM Case Management services and assistance.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Our primary service area is defined by the Houston Regional Amber Alert which consists of Harris County and its surrounding 13 counties. Prevention education programs target educators, caregivers, parents, teens, tweens, and children within our primary service area. Target audiences for casework and victim assistance are missing children and vulnerable adults, their families, and the law enforcement officers who assist them. The victim population consists of the missing (lost & recovered) and left-behind loved ones. Missing persons populations include: runaways, stranger and acquaintance abductions, non-custodial parental kidnappings, human trafficking victims, Internet lures of a child, endangered senior citizens, or endangered persons who have medical or psychological risk factors.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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What significant change resulted from feedback?
With each assessment form, we incorporate suggestions to our trainings whenever and wherever possible. Our online Contact Us public submission form often generates questions from the general public about how local, regional, and national Emergency Alert Systems work. We utilize these interacts to update our processes and notify our partners about suggested improvements.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Texas Center for the Missing
Board of directorsas of 01/27/2023
Mr. Brad Bouillion
Allegiance Bank
Term: 2021 - 2023
John McNamee
CEO, Texas Center for the Missing
Brad Bouillion
Allegiance Bank Texas
Terry Edge
Juniper Networks
Paul Thompson, Jr.
Ascension Capital Advisors
Doreen Wise
Founder
Brandi Maxwell
Via Energy Solutions
Wendy Frailey
Community Volunteer
Darryl Drenon
Centre Technologies
Will Shindler
Attorney at Law
Elicia Jones Hunter
Amazon Web Services
Kelly Opre
Hess Corporation
Desiree Urrutia
Houston Galaxy Fireworks & Halloween Costumes
Ashley Freeman
NetSync Network Solutions
Lindsay Kirkendall
NetApp
April McGee
Community Volunteer
Christopher Murray
Frost Bank
Lynn Sessions
BakerHostetler
Cortney Cole-Hall
The Cole-Hall Group, Martha Turner Sotheby's International Realty
Sarah Stuhldreher
QTAT BPO Solutions, Inc.
Brittney White
Mynd Property Management
Troy Neal
Spring Branch ISD
Sherry McIntyre
Lone Star College
Stuart Chavez
MicroSoft
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 03/26/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.