Texas Center for the Missing

Houston's Amber Alert and Silver Alert Provider

aka Texas Center for the Missing   |   Houston, TX   |  www.centerforthemissing.org

Mission

Mission:  Texas Center for the Missing (TCM), Houston's Amber Alert Provider, is dedicated to bringing hope and healing to the missing and their families through crisis intervention, prevention, and community education.  Vision: TCM will be a Gathering Place where those delivering services to the families of the missing find peers, share knowledge, and form collaborations; an Incubator of new training, technology, methods, programs, and projects; a Rainmaker mobilizing new resources to expand the capacity of organizations to find missing persons and support families; a Think Tank scanning the horizon for new advancements, analyzing their potential applications, and communicating these to community partners and the public at large; and a place where searching families find HOPE.

Notes from the nonprofit

COVID-19 Response: Texas Center for the Missing (TCM) staff members are still working diligently and providing life-saving services to Greater Houston and beyond. All case management resources for families and Emergency Alert Activation programs for law enforcement remain available around the clock. With your support, we continue to be on call 24/7 to help reunite families. To ensure our local communities remain healthy and safe, staff members are working remotely to honor the COVID-19 Shelter at Home order here in Harris County. In-person educational programs are on hiatus until the stay at home order is lifted. Through private funding partners, TCM continues to offer Emergency Alert Activation Training to first responders, as well as safety education programs for caring adults in virtual environments. #COVIDCantStopTCM

Ruling year info

2000

CEO

Mr. John McNamee

Main address

2500 Bolsover Street

Houston, TX 77005 USA

Show more contact info

Formerly known as

Texas Center for the Missing

Gabriel's Gifts Missing Children's Organization

Gabriel's Gifts Charitable Foundation

EIN

76-0635336

NTEE code info

Children's and Youth Services (P30)

Other Public Safety, Disaster Preparedness, and Relief N.E.C. (M99)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In 2019, 42,093 Texas children—including 10,629 from the Greater Houston area—were reported missing. In addition, 3,805 adults were reported missing from Greater Houston. In Texas, 6,517 missing persons cases for children and adults remained open as of December 31, 2019. In Harris County’s two cemeteries for the unidentified and unclaimed, there are over 433 individuals waiting for identification. A missing child is every parent’s worst nightmare. A long-term missing loved one is quite simply the worst case scenario for every left-behind family. With the immense caseload investigating law enforcement agencies must carry, it is imperative that all community resources converge to resolve cases wherever possible. For example, the Houston Police Department receives over 6,500 new missing persons reports each year and the Missing Persons Unit only has 11 investigators.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

IMPACT. Internet Safety and Prevention Education Programs

To effect change and to decrease the number of missing children and endangered adults, we at Texas Center for the Missing know that children and families need to be educated about how to remain safe. TCM prevention education programs include: Alzheimer's Wandering Prevention Training; Child Identification Kits; Interactive Internet Safety Training; Missing Child Awareness, Prevention, and Education Training; and S.A.F.E. Child Puppet Shows. Annually, Texas Center for the Missing trains over 50,000 children and parents on child abduction prevention and internet safety.

Population(s) Served
Families
Caregivers

Preparation for a rapid response to a missing persons incident is critical to the successful recovery of a missing loved one. TCM is the sole provider of Amber Alert and Silver Alert Activation Training in our region and provides quality missing persons investigation tools and training to law enforcement. Support services provided to our law enforcement partners include: First Responder and Investigator Training; Houston Regional Amber Alert Activation Training and 24/7 Issuance Assistance; Southeast Texas Child Abduction Response Team; and the Digital Law Enforcement Missing Persons Resource Kit. Annually, Texas Center for the Missing trains over 300 law enforcement officers at no charge to improve investigators' capacity to serve the community.

Population(s) Served
Emergency responders
Adults

TCM was founded by a mother who, following the traumatic search and loss of her own son, saw the need for an organization that could walk with families and provide them the support they need to make it through each day. We remain dedicated to our founding mission and strive to protect and serve the missing and their families through each step of the location and recovery process. Services for families in crisis include: 24/7 Crisis Case Management and Information and Referral (victim support and advocacy during and after the search for missing children/endangered adults via regular communication with survivors and left-behind families to ensure needs are being met at each stage of the investigation and recovery); Crime Victims' Compensation Advocacy; Law Enforcement and Media Liaison Services (consultations for law enforcement, volunteers, and other agencies to assist them in serving the needs of their clients); and Missing Person Flyer Production and Distribution. TCM staff provide support in 100+ cases annually to families and investigating officers.

Population(s) Served
Families
Caregivers
Emergency responders

Only 41% of the 150 law enforcement agencies in Greater Houston have representatives who have attended Amber Alert or Silver Alert Activation training. There are no courses in ANY local police academy dedicated to missing persons investigation nor Emergency Alert Activation. Therefore, most officers do not know who to call when an Amber Alert or Silver Alert case occurs. In fact, several local Amber Alerts have been delayed for hours while officers Google for appropriate resources. In missing child cases, the first 48 hours are the most important. Short amounts of time can make the difference between success and failure in recovering a missing child. A delay of hours can potentially affect whether a child lives or dies. For endangered adults battling dementia, 50% will die if not found within 24 hours. Therefore, as Administrator of the Houston Regional Amber Alert and Silver Alert Systems, Texas Center for the Missing is dedicated to providing training to investigators to ensure they know how and when to activate regional Amber Alert and Silver Alert Systems. During this training, TCM provides information regarding the 4 other Texas Alerts: Blue Alert, Camo Alert, CLEAR Alert, and Endangered Missing Alert. TCM staff members are also available 24/7 to assist officers in activating these emergency alert systems.

Population(s) Served
Emergency responders

Where we work

Affiliations & memberships

Association of Missing and Exploited Children's Organizations 2012

Association of Missing and Exploited Children's Organizations 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants attending course/session/workshop

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

IMPACT. Internet Safety and Prevention Education Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

During 2020 and 2021, in-person training numbers decreased substantially due to the COVID-19 pandemic. We project 2022 will see a rise in numbers once again.

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

IMPACT. Internet Safety and Prevention Education Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of dollars per person served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Family relationships, Social and economic status, Sexual identity

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric is across ALL programs serving children, civilian adults, and law enforcement partners.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

PREPARE. Law Enforcement Training

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

TCM will be a Gathering Place where those delivering services to the families of the missing find peers, share knowledge, and form collaborations; an Incubator of new training, technology, methods, programs, and projects; a Rainmaker mobilizing new resources to expand the capacity of organizations to find missing persons and support families; a Think Tank scanning the horizon for new advancements, analyzing their potential applications, and communicating these to community partners and the public at large; and a place where searching families find HOPE.

IMPACT. To effect change and to decrease the number of missing children, we at Texas Center for the Missing know that children and families need to be educated about how to remain safe. Therefore, TCM provides a catalog of prevention education programs.

PREPARE. Preparation for a rapid response to a missing persons incident is critical to the successful recovery of a missing loved one. TCM is the sole provider of Amber Alert Activation Training in our region and provides quality missing persons investigation tools and training to law enforcement. Therefore, TCM provides support services to our law enforcement partners.

RESPOND. TCM was founded by a mother who, following the traumatic search and loss of her own son, saw the need for an organization that could walk with families and provide them the support they need to make it through each day. We remain dedicated to our founding mission and strive to protect and serve the missing and their families through each step of the location and recovery process. Therefore, TCM provides 24/7 crisis case management services for families in crisis.

With a staff of 3 and a volunteer team of 40+, Texas Center for the Missing trains thousands of children, families, caregivers, and law enforcement partners each year. The TCM staff has a combined 50 years of experience in the missing persons field. With that experience and passionate dedication to our mission, we work to meet our goals in the following areas.

IMPACT. TCM prevention education programs include: Alzheimer's Wandering Prevention Training; Child Identification Kit distribution; Interactive Internet Safety Training for all ages; Internet Safety Train-the-Trainer programs for educators and school resource officers; Missing Child Awareness, Prevention, and Education Training for caring adults; and S.A.F.E. Child Puppet Shows for pre-school students.

PREPARE. Support services provided to our law enforcement partners include: First Responder and Investigator Training; Houston Regional Amber Alert Activation Training and Issuance Assistance; Houston Regional Silver Alert Activation Training and Issuance Assistance; Child Abduction Response Team Field Training; and Coordination of the Southeast Texas Child Abduction Response Team.

RESPOND. Services for families in crisis include: 24/7 Crisis Case Management and Information and Referral, Crime Victims' Compensation Advocacy, Families of the Missing Support Group, Law Enforcement and Media Liaison Services, Harris County Missing Persons Day, and Missing Person Flyer Production and Distribution.

IMPACT. Feedback has been extremely positive through evaluations forms. 56% of respondents indicated they “Know Much More" about internet safety and the digital world and an additional 42% indicated they “Know a Little More." 78% of respondents said the training will affect how they monitor their children online. 83% of respondents would recommend the training to other parents. In a study conducted by the National Center for Missing and Exploited Children at a pilot site with pre- and post-testing results, knowledge and awareness of Internet safety was disturbingly low before the program. However, youth knowledge and awareness increased significantly after participating in the NetSmartz Internet Safety program in all age groups. Bringing this effective program to more youth in Houston is critical.

PREPARE. Law Enforcement Amber Alert Activation Training feedback has been extremely positive through evaluation forms. Ratings listed below are averaged across respondents on a scale of 1 to 5 with 1 being Poor and 5 being Excellent.
• Respondents rated the Overall Quality of the training as 4.56.
• Handouts were rated as 4.55.
• The Ability of the Trainer to Answer questions was rated as 4.61.
• After attending the training, 93% of respondents felt amply prepared to activate an Amber Alert.


RESPOND. Case Management Services feedback has been extremely positive through evaluation forms. Ratings listed below are averaged across respondents on a scale of 1 to 5 with 1 being Poor and 5 being Excellent.

• Respondents rated the Overall Quality of Case Manager support as 5.
• Usefulness of Information Provided by Texas Center for the Missing was rated as 3.75.
• The Ability of the Case Manager to Answer Questions was rated as 5.
• The Accessibility of the Case Manager was rated as 5.

Sample respondent note: “When my daughter went missing, this organization reached out to me in my time of stress and need. They went above and beyond my expectations. Not only did they assist in finding her, but they helped find and get her to a safe place. Melissa Rangel was my contact there and blew me away with her devotion to my case. I cannot thank them enough. They were definitely the answer to this mother's prayers. Thank you so much TEXAS CENTER FOR THE MISSING and Melissa Rangel (my angel)."

In 2019 alone, 37 families were reunited as a direct result of TCM Case Management services and assistance.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    With each assessment form, we incorporate suggestions to our trainings whenever and wherever possible.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

Texas Center for the Missing
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Texas Center for the Missing

Board of directors
as of 7/9/2021
SOURCE: Self-reported by organization
Board chair

Mr. Brad Bouillion

Allegiance Bank

Term: 2021 - 2023

Beth Alberts

CEO, Texas Center for the Missing

Brad Bouillion

Allegiance Bank Texas

Nadine Boutros

Nadine Boutros Designs

Terry Edge

Aruba Networks

Paul Thompson, Jr.

Ascension Capital Advisors

Doreen Wise

Founder

Brandi Maxwell

NaturallyU LLC

Wendy Frailey

Community Volunteer

Darryl Drenon

Centre Technologies

Will Shindler

Attorney at Law

Elicia Jones Hunter

Amazon Web Services

Kelly Opre

Hess Corporation

Desiree Urrutia

Houston Galaxy Fireworks & Halloween Costumes

Ashley Freeman

NetSync Network Solutions

William Hutchins

Toeppich and Associates

Lindsay Kirkendall

Pure Storage

April McGee

Community Volunteer

Christopher Murray

Frost Bank

Lynn Sessions

BakerHostetler

Kristi Chisum

Cisco Systems, Inc.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/09/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/26/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.