PLATINUM2022

Friends of Switchpoint Inc

CHANGING THE FACE OF POVERTY-IT TAKES ALL OF US

aka Switchpoint   |   ST GEORGE, UT   |  www.switchpointcrc.org

Mission

The Mission of the Switchpoint Homeless Shelter and Community Resource Center is To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting the journey to self-sufficiency. We see a world in which every individual embodies their worth and value, with self-esteem, hope, and abilities restored, thriving in affordable housing.

Ruling year info

2004

CEO

Carol M Hollowell

Main address

948 N 1300 W

ST GEORGE, UT 84770 USA

Show more contact info

EIN

76-0740457

NTEE code info

Temporary Shelter For the Homeless (L41)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Switchpoint addresses the complex issues leading to families, seniors, veterans, and individuals experiencing homelessness, food insecurity, and poverty. We are addressing the housing crisis by creating deeply affordable housing for our most vulnerable citizens. The needs are varied and individual and must be addressed on a case-by-case basis.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Shelter

24/7 Emergency shelter facilities for men, women and families. Provides individualized case management to support clients to get back on their feet and move to self-sufficiency

Population(s) Served
Families
Veterans
Low-income people
Homeless people
Seniors

Providing food for those experiencing food scarcity

Population(s) Served
Families
Children and youth
Seniors
Homeless people
Low-income people

Provides job shadow and training through our micro enterprises - Switchpoint Thrift Store & Boutique, Tooele Thrift Store, Bed n Biscuits Dog Daycare, Rise Aeroponic Garden, Stepping Stones 24/7 Childcare - to restore skills necessary to return to the workforce for adults that have been displaced.

Population(s) Served
Adults
Homeless people
Low-income people

To assist families to remain housed or rehouse them from emergency shelter facilities.

Population(s) Served
Families
Veterans
Homeless people
Seniors
Low-income people

A Circles USA chapter gathers people who are motivated to move out of poverty and matches them with middle-income and high-income volunteers who can support and encourage them on their journey.

Through training and weekly meetings, participants (called Circles Leaders) build friendships with volunteers (called Circles Allies). Over time, these relationships help families climb out of poverty and achieve financial stability. The families’ experiences of opportunities and the obstacles are shared with the larger community — so successes can be celebrated, and barriers can be avoided.

Population(s) Served
Families
Adults
Low-income people

Servers on average 125 hot meals daily Monday - Friday to those experiencing food scarcity in Washington County. Serves sack lunches in Tooele County.

Population(s) Served
Adults
Families
Low-income people

Where we work

Awards

Innovator Award 2018

Utah State Homelessness Programs

Non-Profit of the Year 2019

St George Area Chamber of Commerce

Entrepreneur of the Year Award for Social Impact 2020

Ernst Young

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Food Pantry

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2020 hours dropped dramatically due to the Covid-19 Pandemic Volunteer hours include those served through all programs: Job Shadowing, Circles, Emergency Shelter, and Food Pantry & Soup Kitchen

Pounds of food distributed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Adults, Families

Related Program

Food Pantry

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The Food Pantry serves on average 1,700 households each month

Number of children served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Emergency Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Number of children residing in emergency shelter

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who became employed through our Education and Employment Services partners.

This metric is no longer tracked.
Totals By Year
Related Program

Job Shadow & Training

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients served through emergency shelter facility

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Adults, Veterans

Related Program

Emergency Shelter

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Individuals and families coming into shelter and using programs.

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Circles USA Chapter Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Switchpoint mobilizes people and resources to deliver innovative solutions to community problems.

We empower those in need by identifying the contributing factors leading to homelessness and poverty - providing a comprehensive plan, and supporting them on their journey to self-sufficiency.

Our goal is to help every individual embody their worth and value. With self-esteem, hope and abilities restored, return them to a space of thriving in affordable housing and once again contributing to society.

We strive to achieve the same goals we ask of our clients - self-sufficiency with limited reliance on government aid programs, the reason for developing microenterprises.

Switchpoint's model works with existing community resources to direct individuals to the right path to address their specific housing barrier and obtain a place to call home.

We provide individual and comprehensive case management, working with the client to trace back to when life was good for them and identify what happened to change that. With the client, we then create a plan to work toward a place of confidence and stability, providing classes, and connecting them with the resources needed to accomplish their goals.

Through our micro-enterprises – Thrift Stores, Bed n Biscuits Dog Daycare, Rise Aeroponic Garden, and Stepping Stones 24/7 Childcare – we provide job shadowing and training, giving them experience and confidence to return to the workforce. These enterprises are a model to lead to self-sufficiency.

We have highly trained and dedicated staff who continue their training in the areas needed to serve this population. In addition, we collaborate with 20 different organizations and government agencies. Rather than duplicate services offered in our community, we bring those services onsite so that our clients may access them easily.

We offer classes each week, including but not limited to, parenting, financial planning, and budgeting, anger management, addiction recovery and support, life skills, etc. We provide safe shelter, hot meals, and community, creating opportunities for clients to contribute to the betterment of all in the shelter and our community.

Since opening in 2014 Switchpoint has served over 9,200 homeless individuals and families. 79% of those seen in shelters were single adults, 8% were veterans and 13% of those seen were families.

In 2020 services were expanded to Salt Lake and Tooele County, operating an emergency shelter, a domestic violence shelter, a food pantry, community resource center with drop-in services, showers, and computer access.

Tackling the housing crisis Switchpoint created deeply affordable housing by repurposing two hotels adding 152 units of permanent housing to the 55 units opened in 2020, with 226 more units on the horizon in 2023.

Continuing to assess the barriers for our clients Switchpoint opened a 24/7 childcare facility to meet the need of those seeking care outside of traditional hours. In addition, Rise Aeroponic Tower Garden was opened to offer nutrient-rich greens for our clients and community, and bring revenue to support the shelter operations.

In line with our aspiration to become self-sustaining, 71% of Switchpoint funding is provided by private donations and profits from our entrepreneurial ventures. We continually look for opportunities to expand our business ventures that are mission-driven and meet our values criteria.


How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Friends of Switchpoint Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Friends of Switchpoint Inc

Board of directors
as of 12/01/2022
SOURCE: Self-reported by organization
Board co-chair

David Dangerfield

Retired Mental Health Care

Term: 2015 - 2023


Board co-chair

Bruce Jenkins

Attorney

Term: 2015 - 2023

Wayne Hepworth

Retired Merrill Lynch

Mary Helen Stricklin, MSN, RNC

Intermountain Healthcare

Bob Nicholson

Retired St George City Planning Commission

Jimmie Hughes

Hughes Mortuary

Shirlayne Quayle

Economic & Housing Development

Jeri Schnitker

Planned Legacy Giving

Abraham Thiombiano

Real Estate

Stephanie Mackay

Non Profit Leader

Doug Thomas

Mental Health

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/15/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 02/11/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.