CITY LIGHTS THEATER COMPANY OF SAN JOSE
Programs and results
What we aim to solve
At City Lights Theatre Company, we believe that live theater is the best way for people to become better people. In the words of Executive Artistic Director Lisa Mallette, we strive to leave the world “a better place.” The key to this is empathy. Today, every encounter, every interaction, every news story clearly suggests that it has become all but impossible for people to walk in the shoes of others, and ego-centricity and self-interest are now the norm. Live theater, however, has the unique ability to shatter the barriers people erect between themselves, and it provides an almost irresistible opportunity for people to understand the perspectives, opinions, and beliefs of others -- locally, regionally, and worldwide. At City Lights we believe that empathetic exercise is as important as physical exercise, and that theater is the gymnasium of the mind. Our artists and audiences come here to improve themselves and their world -- and to come together in the process.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Mainstage Season
City Lights' Mainstage season offers six plays annually – traditionally, these include at least three world, national, or regional premieres (drama and comedy); one "classic" play conceived to illuminate this more familiar work in a new or unconventional way; one "family" holiday offering (November/December); and one high-energy musical chosen to highlight City Lights' youthful, "edgy," provocative identity and to present relevant issues in the musical format.
Lights Up! New Play festival
Week-long rehearsal-and-development intensive, culminating in a weekend festival of script-in-hand performances of several new works by Bay Area writers. The inaugural "Lights Up!” festival included 3 full-length, 1 one-act, and 4 short plays (15 min. or less).
Lights & Music Concert Series
Offers dedicated performance space to emerging and established musical artists and their audiences. Statistics clearly indicate that this program effectively introduces City Lights to many who have not attended previously.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of works commissioned
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Mainstage Season
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of donors retained
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Increasing
Number of new donors
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Number of overall donors
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Increasing
Average number of dollars received per donor
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Average number of dollars given by new donors
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Total number of performances
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average dollar price for performance tickets
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Mainstage Season
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Total number of free seats filled for performances
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Total number of paid seats filled for performances
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
City Lights Theater Company is committed to presenting works of the highest caliber, that are new, newly imagined, or otherwise uncommon, and that speak eloquently to our diverse community on issues of immediate local, national, and worldwide concern. The company strives to maintain and strengthen its status as an important destination for theatre artists and audiences alike, by raising the artistic and administrative bar each season. The company’s primary objectives are to engage audiences on a deeply personal level, and to redefine the theater-going experience, making it more resonant and lasting.
Our mission: to create provocative live productions that engage, inspire, and challenge audiences and artists alike through innovative concepts, intimate staging, and uncompromising storytelling.
Our vision: a world that is positively influenced by art that illuminates the universal human experience, in a conscious effort to encourage exploration of the familiar and the frontier.
Our goal: to be a nationally recognized theatrical destination for artists and audiences alike.
City Lights’ programming is mission-driven, providing an engaging and provocative theater-going experience. We are committed to raising the bar each season in play selection and presentation. Filling a national small-theatre niche without sacrificing identity, mission, or aesthetic remains a priority; who we are is winning us national recognition.
Now in its 37th season, City Lights remains committed to maintaining an unprecedented record of accomplishment through continued artistic excellence and fiscal responsibility. Closing each year in the black is a priority at City Lights, made possible by constant scrutiny and careful management of income and expenses throughout each season. 2018-19marked CLTC’s 16th consecutive season in the black.
What are the organization's key strategies for making this happen?
City Lights’ mainstage season includes 6 full-length plays: usually 2-3 world, national, or regional premieres; 1 reinvented “classic”; 1 non-traditional holiday offering; and 1 musical highlighting the company’s intimacy and provocative identity, and presenting issues relevant to a largely younger demographic. Programming is mission-driven; the mission statement and Strategic Plan (revised in 2017) are applied to all operations.
City Lights prides itself on its inclusive stance and accessibility; all are welcome at City Lights, and our work -- and success -- is a product of a core commitment to diversity that informs all of the company’s programming and operations, especially audience engagement and development.
Patron engagement and sales is especially significant now, as the entire non-profit theatre industry focuses on rebuilding audiences with a younger cross-section of society. City Lights’ success with this younger demographic is a result of a non-stop commitment to engagement and what the company calls “a Culture of Care.” Based upon the concept of “radical hospitality,” the Culture of Care is a commitment to engagement from within, that unifies company members, supporters, audiences, and ultimately the community at large under a banner of philanthropy and goodwill; it forges lasting, authentic connections with friendliness and generosity of spirit. The Culture of Care inspires loyalty and trust among staff and employees, as well as supporters and patrons who connect more deeply to the organization as a whole and not simply to one play or event.
City Lights believes in the power of outreach to bring the benefits of live theatre directly to the community it serves. The company’s unique outreach Non-Profit Partner program continues to ally CLTC with other significant non-profit organizations throughout the community, resulting in mutual acknowledgment and support. The company’s Pay-What-You-Can Preview opens the doors of each new production to a first-preview audience of patrons who may not be able to afford regular ticket prices. And in 2019, the Mini-Lights training intensive will offer scholarships to candidates demonstrating financial hardship; the company will be reaching out to disadvantaged and underserved schools to attract those students to the Mini-Lights program and the creative and learning potential of the live theatre experience.
The company also presents the Lights & Music Concert Series, and actively promotes and develops new plays and playwrights through the Lights Up! annual new works festival. Through its Youth & Education Program, the company offers ticket discounts, free study guides, student matinées, and other opportunities to explore live theatre -- both as audience members and as students of the craft of theatre. City Lights is widely regarded as a nurturing space in which up-and-coming actors, directors, designers, and technicians can develop their skills alongside seasoned professionals.
What are the organization's capabilities for doing this?
City Lights has a lengthy track record of fiscal success that is the envy of the non-profit theatre industry. The company has closed the books on 16 consecutive years in the black without compromising its work, its aesthetic, or its unique “vibe.” And it has, for the first time in its 37-year history, established a cash reserve. Recognized for raising the artistic bar and for consistent, unparalleled fiscal responsibility over many years, City Lights has positioned itself to address all possible challenges, variables, and unknowns responsibly, and with innovation and self-knowledge. The crippling economic climate of the past several years has revealed the fatal vulnerability of many companies unable to survive change, hardship, and challenge. City Lights however, through the same period marked by the same crises, has thrived. It is a capacity for addressing such critical challenges that sets City Lights apart, and that puts the company in the best possible position for future success.
What have they accomplished so far and what's next?
City Lights’ growth over the past two decades has made the company the envy of the Bay Area non-profit theatre industry, and the company’s innovative practices, flexibility, and transparency have begun to attract national attention. A place where risk and accomplishment go hand in hand, City Lights builds continued success from a combination of fiscal responsibility and artistic reach. Recent accomplishments include the following:
2018-19 marked City Lights’ 16th consecutive season in the black. The budget has grown 97% in the last 5 years, exceeding $1 million for the first time in the 17-18 fiscal year. In 17-18, mainstage productions served 11,170 (86% capacity, up from 75% in 16-17). In addition, the Lights Up! festival served 292 (72% capacity), the Lights & Music Series served 347 (86% capacity), student matinées served 241 (80% capacity), and 1,303 student/educator tickets were sold overall. Sales, attendance, and budgeting trends have been stable, allowing for consistent growth over the past several years.
With its current lease scheduled to expire permanently at the end of the next fiscal year (August 31, 2020), City Lights is preparing for a move to a new or newly renovated facility in little over a year. (Should a suitable new “permanent” facility not be identified within this imposed timeframe, a “interim” facility must be secured to ensure that the company doesn’t “go dark” while waiting for a new permanent home; such a period of dormancy can prove fatal to an otherwise active arts organization that depends upon year-round cash flow and uninterrupted audience development for fiscal health and survival.)
City Lights is working to identify all fundraising and administrative needs necessitated by this impending relocation project; it is seen as a significant opportunity for growth that is necessary to the company’s long-term health and viability as a significant cultural destination in San José and the South Bay. It is anticipated that a capital campaign to secure relocation funding will begin soon.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
CITY LIGHTS THEATER COMPANY OF SAN JOSE
Board of directorsas of 12/17/2021
Paul Resch
Deb Anderson
Alzheimer's Assocation
Rachel Bakker
Ind. Marketing Consultant
Dena Behnam
Student
Kristin Brownstone
Independent Consultant
Dave Chandler
Federal Reserve Bank of San Francisco
Karen DeHart
DeHart Tax Service
Chris del Pilar
Ind. Financial/Acct. Consultant
Virginia Drake
Retired Educator
Clint Moore
Realtor
Michael Mulhern
Independent Events Specialist
Michelle Singh
Adobe
Mary Lou Torre
Retired Development Professional
Chloe Ship
San Jose Downtown Association
Megan Frazier
Adobe
Christy Martin
Independent Consultant
Caitlin Papp
Theater Arts Educator
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 11/18/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.