Goodwill Industries of South Central California

ORGANIZATIONAL GOALS

I. People: We will advance our mission through improving the lives of the people we serve.

II. Growth: We will advance our mission through the cultivation of resources.

III. Efficiency: We will advance our mission through continuous improvement and innovation.

People: We will advance our mission through improving the lives of the people we serve.
a) Hire individuals with barriers to employment and provide them steady income to help employees achieve financial independence.
b) Enhance on-going learning, on-the-job-training, and job development of employees to improve internal promotion potential and financial independence.
c) Provide job placement services to help individuals find community jobs thus furthering their financial independence.
d) Provide on-going safety training and promote safety culture/awareness to ensure each employee is provided a safe working environment.

Growth: We will advance our mission through the cultivation of resources.
a) Open new worksites in Kern, Kings, and southern Tulare counties in order to expand mission services in those communities.
b) Grow to the existing market opportunity in GISCC's territory.

Efficiency: We will advance our mission through continuous improvement and innovation.
a) Optimize donated goods processing system.
b) Improve organizational financial health.

Goodwill has a long history in providing employment and job training services to people with disabilities and other barriers to employment.
Governance: Goodwill maintains a process for the recruitment, training, and retention of qualified board members who represent a wide variety of professional backgrounds and who have diverse community service experience. The board is active in setting the strategic direction of the organization and in providing oversight of the organization.
Operations: Goodwill retains qualified staff in the areas of job development and training, safety and risk management, facilities management, retail management, administration, financial management, human resources, purchasing, etc. The annual performance process for the staff is tied directly to the organizational goals.
Policies and Procedures: Goodwill maintains a comprehensive set of policies and procedures to administer the work of the organization. Those policies are reviewed regularly.
Corporate Compliance: Goodwill appoints a Corporate Compliance Officer responsible for reporting to the Board of Directors at least annually on a comprehensive compliance program. The whistleblower hotline is maintained by an outside third-party vendor.

Progress Report for 2018:

Employment Services
In 2018, Goodwill hired 102 local individuals, 71.6% of whom had a documented, declared barrier to employment. The average hourly wage of those 102 individuals was $11.65 plus benefits and 95.8% were hired into full time jobs of 35 or more hours per week. Goodwill was able to promote 19 individuals during the year at an average annual wage increase of 25.1%. The internal promotions took an average of 6.6 months to achieve.

Community Services
Goodwill provided placement and assessment services for the California Department of Rehabilitation (DOR) in Kern, Kings, and Tulare Counties. DOR is an employment and independent living resource for people with disabilities. In 2018, Goodwill provided 63 Situational Assessments, completed 1 trial work experience, and placed 51 individuals in community employment with 58.8% retention at 90 days. The people served through this program have vocational barriers including psychiatric, cognitive, and physical disabilities. Goodwill provided job readiness training, resume development, interview preparedness, job placement, and retention assistance.

The Transition to Independent Living (TIL) Program is a post-secondary educational experience at Taft College for adults who have development/intellectual disabilities. The program provides instruction, training, and support and career skills necessary for students to live a productive and normalized lifestyle. Through regular employment, Goodwill provides a work experience program for TIL students to assist them in their preparation for living independently upon graduation. In 2018, Goodwill served 17 TIL students in the Taft store. Similarly, 21 students in the Delano Joint Special Education Program, 26 students in the Kern High School District Ruggenberg Career Center Special Education Program, 1 client of the Center for Neuro Skills, and 1 participant in the Veteran Vocational Program (Orange County Goodwill) received work experience opportunities at stores throughout the territory.

In partnership with the Volunteer Center of Kern County, Goodwill provided an opportunity for 9 individuals to complete their court ordered community service at a location of their choice. The Kern County Department of Human Services referred 17 individuals to Goodwill for work experience through the EPP, PWEX, or Welfare to Work programs.

NOTE: A complete copy of the 2018 Outcomes Management Report is available on our website at www.thegoodwill.org.