PLATINUM2024

LifeMoves

Breaking the cycle of homelessness

Santa Clara, CA   |  http://www.lifemoves.org

Mission

We create pathways to stable housing by providing interim housing, customized supportive services, and access to resources for individuals experiencing homelessness. We envision a future of thriving communities where every neighbor has a home. To donate, please visit: https://lifemoves.org/donate

Ruling year info

1992

CEO

Aubrey Merriman

Main address

2550 Great America Way Suite 201

Santa Clara, CA 95054 USA

Show more contact info

Formerly known as

InnVision Shelter Network

EIN

77-0160469

NTEE code info

Temporary Shelter For the Homeless (L41)

Homeless Services/Centers (P85)

Low-Cost Temporary Housing (includes Youth Hostels) (L40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In the San Francisco Bay Area, high rent prices and limited affordable housing options contribute significantly to the levels of homelessness. According to the latest (2022) point-in-time census, there were more than 11,000 homeless individuals in San Mateo and Santa Clara Counties. With the high cost of living in the Bay Area, a single financial emergency – an unexpected car repair, an uninsured medical condition, or even a small rent increase – can push people into homelessness. It is the LifeMoves therapeutic service model – that looks to the source of homelessness, rather than treating the symptoms – that drives the success of our programs and allows us to achieve high rates of return to stable housing, even in the current housing environment.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Shelter and supportive services

LifeMoves operates 26 facilities across San Mateo and Santa Clara Counties, providing emergency, interim, and permanent supportive housing to the areas most vulnerable citizens. Underpinning all LifeMoves programming is our innovative therapeutic service model, which addresses homelessness at the root of the issue to help people overcome the source and barriers that led to homelessness. This successful therapeutic model combines safe, warm, and welcoming housing with intensive support services that promote dignity and motivate our clients to achieve autonomy.

Of LifeMoves 26 facilities for homeless individuals and families, 17 are emergency shelter or short-term interim housing sites, one is a drop-in center in Palo Alto, and the remainder are permanent supportive housing sites that primarily serve people who were previously chronically homeless. On any given night, we feed, clothe, and house approximately 1,575 people, about one-fifth of whom are minor children.

Population(s) Served
Homeless people

Where we work

Awards

Sustainable San Mateo County Award 2006

Sustainable San Mateo County

Housing Leadership Award 2006

Housing Leadership Council of San Mateo County

Excellence in Nonprofit Volunteer Management Award 2006

The Volunteer Center

Stanford Community Partnership Award 2010

Stanford University

Top 5 Nonprofits to Volunteer 2010

The Volunteer Center

Enterprise of the Year 2018

San Mateo County, Veterans Commission

Nonprofit of the Year 2019

California State Senator Jim Beall

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Ex-offenders, Veterans, Unemployed people

Related Program

Shelter and supportive services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Number of individuals (including families with children) served through LifeMoves programs.

Number of educational screenings

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adolescents, Children, Preteens, Families

Related Program

Shelter and supportive services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Percent (%) of children in our shelters screened for special needs and (re)enrolled in school within 72 hours of arriving at a LifeMoves shelter.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

LifeMoves programs provide high quality services to those in our community experiencing homelessness. This has been critical in the face of our region’s unprecedented housing crisis which challenges us to continue to innovate to meet the increasing demand for our services.

Our 5-year strategic plan goals are:
Strategic Pillar 1: Clients
Reimagining our client experience and strengthening our foundations to scale impact.
1. Enhance operational models to enable consistent client and staff interactions.
2. Address facilities and infrastructure needs across programs and sites.
3. Increase staffing levels for client impact and mitigate staff burnout.

Strategic Pillar 2: Staff
Nurturing high-performing, motivated and driven teams.
1. Build a “Learning and Development” culture — strengthen everyone’s ‘Best Self’.
2. Implement structures that support work-life blend.
3. Enhance our culture of trust, collaboration, and belonging.

Strategic Pillar 3: Community
Developing and demonstrating our evidence-based model and engaging the broader community in a solution.
1. Deepen partnerships with counties and providers in the ecosystem to drive greater impact.
2. Incorporate lived experience and feedback into programs for continuous improvement.
3. Execute pilots and projects to test for success factors and develop evidence-based models for exits to stable
housing.
4. Create a data infrastructure and analysis system to track outcomes across client populations over time.

LifeMoves provides a safe and welcoming environment at all of our shelters. In addition, we provide practical programs that enable people experiencing homelessness to secure housing and stay housed. LifeMoves clients are assigned a Case Manager with whom they work closely to create a realistic plan to exit homelessness. LifeMoves programs provide career counseling and employment search support (which includes interview preparation and resume development assistance). We also provide workshops on technology upskilling, financial literacy, budgeting assistance, a savings incentive program, one-to-one housing assistance, and other individualized services. Children’s services include a therapeutic childcare center, S.T.E.M.-based curricula, after-school homework club, and an art therapy program.

There is much research indicating that behavioral health issues can be a contributing factor to becoming homeless, and that homelessness itself can result in trauma. However, behavioral health services are generally not available to homeless clients, except in cases of serious mental illness. To address this service gap, LifeMoves offers ”BehavioralMoves,” a free, on-site, evidence-based behavioral health services program specifically designed to meet the unique needs of homeless individuals and families. Current research indicates that early intervention is the best practice to treat these issues and mitigate the longer-term negative impacts of trauma. Further, our program model of providing free, on-site behavioral health services eliminates virtually all barriers to access for our clients.

LifeMoves is a large and financially-stable organization with a strong leadership team and a strong and independent Board of Directors. LifeMoves has a long history of providing a full range of emergency, intern and transitional housing and supportive services to persons experiencing homelessness in San Mateo and Santa Clara Counties. LifeMoves sites are staffed by accomplished and experienced individuals, and led by Program Directors with many years of clinical and managerial experience with their site’s unique populations. We also have the leadership and infrastructure to administer complex programs in a cost-efficient manner. Our HR and Finance Departments have recently upgraded to new IT platforms to provide services more efficiently. To operate and evaluate our shelter-based programs, we recently implemented a new Salesforce-based database, which is providing us significantly more data and reporting capabilities, for us to be able to deliver services more effectively and efficiently.

In our most recent fiscal year [FY23], LifeMoves provided over 307,000 nights of shelter, and returned nearly 1,800 clients to stable housing. On any given night, we feed, clothe, and house more than 1,575 individuals across 26 shelter and service sites, through the work of more than 425 employees and thousands of supporters and volunteers. In addition to providing the basic necessities of food, clothing, and shelter, LifeMoves provides intensive case management and a broad range of supportive services including employment counseling, housing locator assistance, financial literacy education, benefits enrollment, health care referrals, substance use disorder counseling, and behavioral health support services.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

LifeMoves
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

LifeMoves

Board of directors
as of 03/19/2024
SOURCE: Self-reported by organization
Board chair

Melissa Selcher

LinkedIn

Patrick Heron

Managing General Partner, Frazier Healthcare Partners

Scott Goree

Vice President Global Partners & Alliances, Skyhigh Security

Lauren Koenig

Philanthropist, Mentor, Volunteer

May Topper

Currently Marketing Consultant, Former Vice President, Marketing Oral-B

Pamela Weiss

Philanthropist, Writer, Community Activist

Greg Eckert

Retired, PricewaterhouseCoopers

Ahmed Khatib

Sr. VP, Private Wealth Advisor, Merrill

Carrie O. Plietz

Regional President, Northern Kaiser Fdn. Health Plan & Hospitals

Ajwang Rading

Lawyer / Policy Wonk / Educator

Christina Corpus

Sheriff, San Mateo County Sheriff's Office

Danielle Fontaine

Asst. Controller, ServiceNow, Inc.

Laura Green

Asst. Clinical Nurse Mgr., El Camino Health

Lori Castillo Martinez

Chief Equity Officer, Salesforce

Pastor Paul Bains

President & Co-foundation, WeHOPE

Organizational demographics

SOURCE: Self-reported; last updated 12/1/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/15/2019

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.