Dientes Community Dental Clinic, Inc.

Making Prevention More Common than Treatment

aka Dientes Community Dental Care   |   Santa Cruz, CA   |  www.dientes.org

Mission

The mission of Dientes Community Dental Clinic is to create lasting oral health for the underserved children and adults of Santa Cruz County and neighboring communities.

Ruling year info

2016

Chief Executive Officer

Laura Marcus

Main address

1830 Commercial Way

Santa Cruz, CA 95065 USA

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Formerly known as

Salud Para Los Dientes

EIN

77-0311752

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Dientes is considered the premier provider of oral health education and dental services for the Central Coast, serving as an integrated patient-focused provider of oral health care. Our goal is to ensure dental care is accessible to all and that untreated dental problems truly rare events for our patients. We aim to make prevention more common than treatment. Our current strategic goals include expanding our service mix and capacity, establishing and operating a teaching center for dental residents, ensuring financial stability through partnerships, and enhancing staff satisfaction and retention. Through these goals, we are working to ensure that cost, insurance, income, language, and transportation don't prevent people from visiting the dentist.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Dientes Community Dental Care

Dientes opened its doors in 1992 to create access to dental education, prevention, and treatment. We are a 501(c)(3) nonprofit and one of the few “dental only” federally qualified health centers (FQHC’s) in the U.S. offering the full range of dental services, including licensed pediatric specialists. Our three clinics serve low-income, no-income, uninsured and publicly insured residents.
Our primary patient population includes diverse families, and elderly, HIV positive, disabled, and homeless children and adults. 97% of our patients live at or below the poverty level. Dientes accepts Medi-Cal, Medicare, and uninsured patients. We also offer other payment options including a sliding scale fee schedule for low-income uninsured patients.
In addition to our full-time clinics, we operate several programs to further serve our community, including Outreach Program.
We provide a critical health care safety net, insuring that everyone, regardless of circumstance, has access to dental care.

Population(s) Served
Children and youth
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clinic visits provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Low-income people, Adults, Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2020 and 2021, the number of visits provided was reduced due to COVID-19 .

Goals & Strategy

SOURCE: Self-reported by organization

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Dientes provides preventative dental care and affordable treatment for thousands living in poverty, serving nearly 12,000 publicly insured and uninsured patients 0-100+. These patients include adults, seniors, children, patients who are homeless, patients with HIV/AIDs, patients with physical or mental disabilities, farmworkers and their families, and others who lack access to care. Approximately half of our patients are children. 96% of our patients live at or below the federal poverty level.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    In past patient satisfaction surveys, we received feedback that the time it took for our front office staff to respond to patients was too long. To improve operations and address this feedback, we updated our phone systems and added other channels of communication that patients could use to reach out, including email and text messages. We also changed our appointment confirmation system to make it easier for patients, using text messages whenever possible. Finally, we implemented a call center so that we have designated staff whose sole focus is to answer phones. Together these changes will help our front office staff promptly get back to patients. In our next patient survey, we will include a question evaluating satisfaction with response times to measure the impact of these actions.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We value the insights and wisdom our patients have on how we can better serve them, and we see incorporating their feedback as a critical step to achieving our goals. One of the biggest ways we have shifted power to the people we serve is by adding patients to our Board of Directors. We are proud that 50% of our board is comprised of patient members. The board is responsible for overseeing critical strategic decisions, resources, and company policies. This has fundamentally changed the relationship we have with the people we serve, giving them direct influence in our organizational direction and oversight.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Dientes Community Dental Clinic, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Dientes Community Dental Clinic, Inc.

Board of directors
as of 3/10/2022
SOURCE: Self-reported by organization
Board chair

Michael Moore

Michael Moore

Camille Smith-Ballon

Masina Hunnicutt

Gary Bencomo

Ben Kromnick

Janis Bolt

Briana Costa

Bob Davidson

Brian Del Core

Leann Luna

Jennifer Martinez

Alicia Moody

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 08/25/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data