Americaview

Who are the people you serve with your mission?

AmericaView serves many different audiences that range from K-12, undergraduate, and graduate students to veterans and individuals already in the workforce working to retool into new or advanced positions. AmericaView also works with teachers of all kinds as well as researchers at leading universities. The goal in all of these interactions is to promote an understanding and appreciation of remote sensing by empowering Earth observation education through outreach, applied research, workforce development, and technology transfer.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, General membership meetings,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

AmericaView regularly adapts strategies to impart information and resources. An example is the impacts of the COVID-19 pandemic where AmericaView quickly pivoted from developing hands-on, in-person opportunities to online and virtual learning experiences.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

AmericaView is a grassroots organization with a very small senior staff and a board of directors made up of organization members who conduct on-the-ground efforts. By soliciting and evaluating feedback, AmericaView can quickly adapt to needs of those we serve and changes in the overall community in general.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time,