Orlando Health Central Inc

Orlando, FL

Mission

ORLANDO HEALTH CENTRAL IS A TRUSTED LEADER INSPIRING HOPE THROUGH THE ADVANCEMENT OF HEALTH. OUR MISSION IS TO IMPROVE THE HEALTH OF OUR COMMUNITY BY PROVIDING SAFE, QUALITY HEALTHCARE SERVICES IN AN ATMOSPHERE OF CARING.

Ruling year info

2013

Principal Officer

MARK MARSH

Main address

1414 Kuhl Ave Fl

Orlando, FL 32806

EIN

80-0764192

NTEE code info

Hospital (General) (E22)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: IRS Form 990

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

ORLANDO HEALTH CENTRAL, INC., DBA ORLANDO HEALTH - HEALTH CENTRAL HOSPITAL PROVIDES HIGH QUALITY INPATIENT, OUTPATIENT, AND EMERGENCY HEALTHCARE TO THE PEOPLE OF WEST ORANGE COUNTY THROUGH ITS HOSPITAL AND VARIOUS OUTPATIENT FACILITIES. PREVIOUSLY OWNED AND OPERATED UNDER THE WEST ORANGE HEALTHCARE DISTRICT, WE HAVE SERVED THE WEST ORANGE COUNTY'S SURGICAL, AND GENERAL HEALTHCARE NEEDS SINCE 1952. IN AN EFFORT TO ACHIEVE ITS OBJECTIVE OF BEING A STATE-OF-THE-ART, FULL-SERVICE HOSPITAL THAT WILL MEET THE FUTURE NEEDS OF ITS COMMUNITY AND BECOME A FACILITY OF CHOICE FOR AREA RESIDENTS IN OCOEE, THE WEST ORANGE HEALTHCARE DISTRICT TRANSITIONED THE HOSPITAL CARE TO ORLANDO HEALTH CENTRAL. ORLANDO HEALTH CENTRAL DELIVERS COMPREHENSIVE HEALTHCARE SERVICES IN ITS 440,000-SQUARE-FOOT, INTEGRATED MEDICAL MALL WHICH INCLUDES A 211-BED JCAHO ACCREDITED ACUTE CARE HOSPITAL, AS WELL AS A 60-BED EMERGENCY CENTER. DURING THE FISCAL YEAR ENDED SEPTEMBER 30, 2019, ORLANDO HEALTH CENTRAL FACILITIES PROVIDED 55,704 DAYS OF INPATIENT CARE, 48,774 OUTPATIENT VISITS, AND 72,827 EMERGENCY DEPARTMENT VISITS. IN ACCORDANCE WITH ITS MISSION, ORLANDO HEALTH CENTRAL PROVIDED EXTENSIVE CARE TO PATIENTS WHO MEET ITS CHARITY CARE GUIDELINES WITHOUT CHARGE OR AT AMOUNTS LESS THAN ITS ESTABLISHED RATES. ORLANDO HEALTH CENTRAL ALSO OFFERS COMMUNITY EDUCATION, SCHOOL INITIATIVES AND SUPPORT GROUPS. AS A NOT-FOR-PROFIT HEALTHCARE PROVIDER, THE CULTURE OF CARING AT ORLANDO HEALTH CENTRAL TOUCHES THE LIVES OF MANY THROUGHOUT THE GREATER WEST ORANGE COUNTY AREA. ORLANDO HEALTH CENTRAL'S PHYSICIANS, EMPLOYEES AND VOLUNTEERS KNOW THAT HEALTHCARE EXTENDS BEYOND THE WALLS OF THE HOSPITAL. OUR DEDICATED MEDICAL PROFESSIONALS AND VOLUNTEERS OFTEN CONTRIBUTE TO THE COMMUNITY OUTSIDE THE ORGANIZATION, EDUCATING THEIR NEIGHBORS AND PROVIDING MEDICAL CARE TO OTHERS IN THE REGION. ORLANDO HEALTH CENTRAL DEMONSTRATES A COMMITMENT TO PROMOTING HEALTH, WELL-BEING AND A CARING SPIRIT THROUGHOUT THE COMMUNITY BY ORGANIZING AND PROVIDING SERVICES RANGING FROM WELLNESS EVENTS AND SCREENINGS, TO FLU SHOTS AND HIGH SCHOOL PHYSICALS. THESE ACTIVITIES BRING LITTLE OR NO PAYMENT TO OUR HOSPITAL BUT ARE SUSTAINED BECAUSE THEY ARE VALUABLE TO OUR REGION AND SUPPORT OUR MISSION. ---COMMUNITY PROGRAMS AND SERVICES--- COMMUNITY OUTREACH SUPPORT / EDUCATION GROUPS COMMUNITY WELLNESS COMMUNITY HEALTH FAIRS PASTORAL OUTREACH & SPIRITUAL CARE ---VALUE TO THE COMMUNITY--- FISCAL YEAR 2019: BY OFFERING THE BEST QUALITY OF CARE, RESPONDING TO COMMUNITY NEEDS AND CONCENTRATING RESOURCES IN AREAS THAT TRULY MAKE A DIFFERENCE, ORLANDO HEALTH CENTRAL MAINTAINS A RICH TRADITION OF PROVIDING A BENEFIT TO THE COMMUNITY. OUR COMMUNITY BENEFIT EFFORT IS A MEASURED APPROACH TO MEETING IDENTIFIED COMMUNITY HEALTH NEEDS, PARTICULARLY IN THE VULNERABLE, UNINSURED AND UNDERSERVED COMMUNITIES. AS A NOT-FOR-PROFIT, COMMUNITY-BASED ORGANIZATION, ORLANDO HEALTH CENTRAL IS DEDICATED TO IMPROVING THE HEALTH AND WELL-BEING OF THE PEOPLE WE SERVE. ORLANDO HEALTH CENTRAL IS, COMMITTED TO CHARITY CARE, WHICH IS THE PROVISION OF MEDICAL ATTENTION AND SERVICES TO THE REGION'S MOST VULNERABLE AND UNINSURED, REGARDLESS OF A PATIENT'S ABILITY TO PAY, A PATIENT'S INSUFFICIENT HEALTH INSURANCE COVERAGE, OR THE EXISTENCE OF ANY GOVERNMENT-SPONSORED PROGRAMS COVERING THE FULL COST OF, SERVICES. IN FISCAL YEAR 2019, ORLANDO HEALTH CENTRAL PROVIDED $9,333,594 IN CHARITY CARE, AND $15,385,467 IN MEDICAID SHORTFALLS. ---NAVIGATING OUT OF THE EMERGENCY ROOM--- THROUGH THE SUPPORT OF THE ORLANDO HEALTH FOUNDATION, A HEALTHCARE NAVIGATOR PROGRAM HAS BEEN INTRODUCED AT ORLANDO HEALTH - HEALTH CENTRAL HOSPITAL TO PROVIDE CARE FOR LOW-INCOME, MEDICALLY UNINSURED/UNDERINSURED POPULATIONS. THE CARE TRANSITION SPECIALIST SERVES AS AN AFFORDABLE AND ACCESSIBLE RESOURCE FOR PATIENTS WHO ACCESS THE EMERGENCY ROOM AT ORLANDO HEALTH - HEALTH CENTRAL HOSPITAL FOR EMERGENT AND NON-EMERGENT NEEDS. SOME OF THESE PATIENTS ARE VISITING THE ER FOR THEIR CHRONIC MEDICATION NEEDS, WHICH COULD BE MET THROUGH A MEDICAL HOME AND EASILY ACCESSIBLE PHARMACY. THE CARE TRANSITION SPECIALIST OFFERS FACE-TO-FACE PATIENT VISITS AND CONNECTS PATIENTS TO A PRIMARY CARE MEDICAL HOME, WHICH INCLUDES PRIMARY MEDICAL, DENTAL, BEHAVIORAL HEALTH, OPTOMETRY, PHARMACY AND LABORATORY SERVICES. PHARMACY OFFERINGS ALSO INCLUDE MEDICATION THERAPY MANAGEMENT FOR CHRONIC-CARE PATIENTS, WHICH CAN HELP ADDRESS OVERUTILIZATION OF THE ER FOR CHRONIC-CARE MEDICATIONS. THIS PROGRAM PAVES THE WAY TO REDUCING MEDICAL COSTS, IN PART, BECAUSE AS MEDICAL HOME UTILIZATION INCREASES, AVOIDABLE VISITS TO THE ER DECREASE. ---COMMUNITY EDUCATION--- HEALTH CENTRAL UNIVERSITY IS DEDICATED TO FURTHERING THE HEALTH-RELATED EDUCATION OF THE COMMUNITY. CLASSES ARE AVAILABLE TO AREA RESIDENTS AS WELL AS CONTINUING EDUCATION FOR OUR HEALTHCARE PROFESSIONALS. ---REDUCING CHRONIC DISEASE RISKS--- HEALTHY WEST ORANGE +ONE IS A GOAL-ORIENTED PROGRAM TO AID PARTICIPANTS IN REDUCING RISK FACTORS FOR CHRONIC DISEASE. FULLY FUNDED BY ORLANDO HEALTH, THE FREE PROGRAM WAS CREATED TO SUPPORT THE VISION OF MAKING WEST ORANGE COUNTY THE HEALTHIEST COUNTY IN THE NATION. AVAILABLE TO RESIDENTS OF WEST ORANGE COUNTY, THE PROGRAM PROVIDES PARTICIPANTS WITH PRE/POST BIOMETRIC ASSESSMENTS, INCLUDING BLOODWORK (LIPID PANEL, HGBA1C), HEIGHT, WEIGHT, WAIST CIRCUMFERENCE AND BLOOD PRESSURE. THE 12-WEEK COURSE INVOLVES GOAL-SETTING, GROUP/SOCIAL SUPPORT, INTERACTIVE ACTIVITIES, BEHAVIOR AND LIFESTYLE MODIFICATIONS, AND EDUCATION ON TOPICS SUCH AS NUTRITION, ACTIVITY, STRESS AND SLEEP. EVERY PARTICIPANT RECEIVES A 4-DAY FOOD RECORD EVALUATION AND INDIVIDUAL MEETING WITH A REGISTERED DIETITIAN. THEY ALSO SET SPECIFIC GOALS TO ACHIEVE PERSONAL HEALTH IMPROVEMENT AND HAND IN WEEKLY TRACKING SHEETS TO SUPPORT GOAL ATTAINMENT. ---MAKING LONG-TERM LIFESTYLE CHANGES--- ENHANCING THE HEALTH AND QUALITY OF LIFE OF CENTRAL FLORIDIANS IS THE FOCUS OF THE ORLANDO HEALTH CENTER FOR HEALTH IMPROVEMENT LOCATED AT THE ORLANDO HEALTH MEDICAL PAVILION - HORIZON WEST. THE CENTER FOR HEALTH IMPROVEMENT USES EVIDENCE-BASED BEST PRACTICES TO IDENTIFY AN INDIVIDUAL'S DISEASE RISKS AND PROVIDE PERSONALIZED HEALTH SUPPORT FOR LONG-TERM LIFESTYLE CHANGES. PROGRAM PARTICIPATION IS OFFERED AT NO COST TO THOSE WHO DEMONSTRATE AN APPROPRIATE LEVEL OF READINESS FOR CHANGE AND MOTIVATION FOR SUCCESS. A PHYSICIAN-LED TEAM PROVIDES HEALTH-IMPROVEMENT CONSULTATIONS, EDUCATION, WORKSHOPS AND HEALTH COACHING FOR A VARIETY OF AREAS. PARTICIPATION RANGES FROM TWO VISITS UP TO A 12-WEEK PROGRAM ENROLLMENT. ---RESPONDING TO A PANDEMIC--- CURRENTLY, THE ORGANIZATION IS RESPONDING TO THE COVID-19 THREAT. WITH A LEVEL ONE TRAUMA CENTER AND A SAFETY NET HOSPITAL, ORLANDO HEALTH HAS BEEN A FOCAL POINT FOR CENTRAL FLORIDA'S RESPONSE TO THE DISEASE. SINCE JANUARY 2020, THE HEALTHCARE SYSTEM HAS DEVELOPED ALGORITHMS AND DEVISED PROTOCOLS TO PROTECT ITS PATIENTS, VISITORS, TEAM MEMBERS AND THE COMMUNITIES WE SERVE. THESE BEST PRACTICES HAVE BEEN SHARED ACROSS THE REGION TO KEEP RESIDENTS SAFE BY INFORMING THEM THROUGH THE ORLANDOHEALTH.COM WEBSITE ON TOPICS SUCH AS HOW TO AVOID BRINGING THE CORONAVIRUS INTO THEIR HOMES AND HOW TO LIMIT EXPOSURE TO THE VIRUS WHILE GROCERY SHOPPING. ORLANDO HEALTH EXPERTS ALSO ARE ADVISING CENTRAL FLORIDA BUSINESSES ON HOW TO SAFELY AND APPROPRIATELY REOPEN AND RECOVER IN A POST-PANDEMIC WORLD. MEMBERS OF THE INFECTION PREVENTION TEAM HAVE VISITED THE OFFICES OF COMMUNITY PHYSICIANS FOR MASK FITTING OF N95 RESPIRATORS, AND MEDICAL LEADERSHIP HAS CONDUCTED WEBINARS ON WHAT APPROACHES WORK BEST IN CLINICAL OFFICE SETTINGS. GUIDANCE ON A RANGE OF GENERAL TOPICS - FROM THE RIGHT WAY TO PUT ON A FACE MASK TO HOW TO CLEAN A SURFACE WITHOUT CROSS-CONTAMINATION - WAS MADE AVAILABLE TO THE ENTIRE COMMUNITY ON THE DIGITAL MICROSITE ORLANDOHEALTH.COM/BUSINESS READY. THESE RESOURCES CAN HELP KEEP EMPLOYEES AND CUSTOMERS HEALTHY AS FLORIDA'S STAY-AT-HOME MANDATES EXPIRE. WE LOOK FORWARD TO SHARING MORE DETAILS OF THESE EFFORTS IN THE FORM 990 FOR 2020.

Expenses
$187,853,576
Revenue
$249,871,101

ORLANDO HEALTH CENTRAL, INC. PROVIDES LONG-TERM NURSING CARE TO OUR COMMUNITY THROUGH HEALTH CENTRAL PARK, A 228 BED FACILITY. HEALTH CENTRAL PARK CONSISTS OF 5 NEIGHBORHOODS (NURSING WINGS) INCLUDING A POST ACUTE CARE FOR SHORT TERM REHAB WITH 46 BEDS WITH AN AVERAGE LENGTH OF STAY OF 22 DAYS; A GATED COMMUNITY, WHICH SPECIALIZES IN PROVIDING PROGRAMS AND SERVICES FOR ALZHEIMER'S/DEMENTIA TYPE RESIDENTS FOR 49 RESIDENTS; AND AN ADDITIONAL THREE NEIGHBORHOODS PROVIDING CARE TO LONG-TERM-CARE RESIDENTS. WE PROVIDE RESIDENT CENTERED CARE. WE ARE RESTRAINT FREE AND PROVIDE EXCELLENT OUTCOMES IN WOUND CARE AND WEIGHT MANAGEMENT. WE ALSO PROVIDE IV THERAPY, HYPERTENSION MANAGEMENT, MEDICATION MANAGEMENT, DIABETIC MANAGEMENT, DEMENTIA CARE, RESTORATIVE NURSING CARE AND PALLIATIVE CARE. HEALTH CENTRAL PARK PROVIDES FULL THERAPY SERVICES 7 DAYS A WEEK, 8 HOURS A DAY. OUR THERAPY PATIENTS HAVE EXCELLENT OUTCOMES AND AFTER DISCHARGE USUALLY CONTINUE THEIR THERAPY AS OUTPATIENTS. ON ANY GIVEN DAY WE HAVE ABOUT 60 PATIENTS IN THERAPY. OUR REHABILITATION PROGRAM SPECIALIZES IN ORTHOPEDIC AND NON-ORTHOPEDIC/MEDICALLY COMPLEX GERIATRIC PATIENTS. THE LENGTH OF STAY FOR OUR KNEE PATIENTS IS 15 DAYS; OUR HIP PATIENTS AVERAGE 23 DAYS; AND WE HAVE ABOUT 32 ORTHOPEDIC PATIENTS AND 110 NON-ORTHOPEDIC/MEDICALLY COMPLEX PATIENTS PER MONTH. HEALTH CENTRAL PARK'S WORKFORCE IS MADE UP OF ABOUT 300 EMPLOYEES, WITH THE NURSING DEPARTMENT BEING THE LARGEST OF ABOUT 215; 135 OF WHICH ARE C.N.A'S. WE ARE PRIVILEGED TO HAVE A FULL TIME NURSE PRACTITIONER WHICH ACTS AS THE PHYSICIAN EXTENDER AND ATTENDS TO URGENT AND OTHER MEDICAL NEEDS ON A TIMELY BASIS. WE ALSO HAVE A FULL TIME DIETICIAN AND A NUTRITIONAL SPECIALIST TO ADDRESS THE CLINICAL DIETARY NEEDS OF OUR RESIDENTS. OUR SOCIAL WORKERS DO DISCHARGE PLANNING AND ASSIST WITH THE PSYCHO-SOCIAL NEEDS OF THE RESIDENTS ALONG WITH OUR FULL RECREATION DEPARTMENTS. THE AMERICAN HEALTH CARE ASSOCIATION ANNOUNCED HEALTH CENTRAL PARK AS A 2011 RECIPIENT OF THE SILVER - ACHIEVEMENT IN QUALITY NATIONAL QUALITY AWARD FOR ITS OUTSTANDING PERFORMANCE IN THE HEALTH CARE PROFESSION. THE PRESTIGIOUS AWARD HIGHLIGHTS SELECT FACILITIES ACROSS THE NATION THAT SERVE AS MODELS OF EXCELLENCE FOR PROVIDING HIGH-QUALITY LONG-TERM CARE. VERY FEW OF THE 700 SKILLED NURSING FACILITIES IN FLORIDA HAVE ACHIEVED THIS LEVEL OF QUALITY SINCE THE AWARD'S INCEPTION IN 1996. HEALTH CENTRAL PARK HAS BEEN CONSISTENT IN ITS PERFORMANCE AND DEDICATION TO PROVIDING HIGH-QUALITY CARE. VOLUNTEERS SUPPLEMENT OUR STAFF TO HELP ENHANCE QUALITY OF LIFE. THEY PROVIDE ABOUT 609 HOURS A MONTH. DURING FY19, CONSTRUCTION OF THE ORLANDO HEALTH CENTER FOR REHABILITATION, A 110 BED SKILLED NURSING FACILITY LOCATED ON THE CAMPUS OF HEALTH CENTRAL HOSPITAL WAS COMPLETED. THE FACILITY CONSISTS OF 60 PRIVATE REHAB ROOMS, 40 DEMENTIA BEDS OF WHICH 36 ARE PRIVATE ROOMS AND 2 ARE SEMI-PRIVATE ROOMS AND 10 PRIVATE HOSPICE ROOMS BEING LEASED TO CORNERSTONE HOSPICE, AN INDEPENDENT PROVIDER. DURING FY19, THE ORLANDO HEALTH CENTER FOR REHABILITATION WAS UNDERGOING MEDICARE AND MEDICAID CERTIFICATIONS. IN FY20, THE ORLANDO HEALTH CENTER FOR REHABILITATION BECAME BOTH MEDICARE AND MEDICAID CERTIFICED. AS A RESULT, 110 BEDS FROM HEALTH CENTRAL PARK WERE TRANSFERRED TO THE ORLANDO HEALTH CENTER FOR REHABILITATION LEAVING THE PARK WITH 118 LICENSED BEDS.

Expenses
$14,809,314
Revenue
$20,785,911

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Financials

Orlando Health Central Inc
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