PLATINUM2024

Hope Partnership

Empowering Neighbors. Strengthening Communities. Building Hope.

aka Community Hope Center Inc.   |   Kissimmee, FL   |  www.thehopepartnership.org

Mission

Hope Partnership aims to provide a holistic continuum of care in order to end homelessness and poverty in Central Florida. We will do this by connecting service providers, businesses, investors, and clients with evidence-based solutions and trauma-informed care practices in order to strengthen communities, empower our neighbors, and build hope.

Ruling year info

2014

CEO

Rev. Mary Downey

Main address

2420 Old Vineland Road

Kissimmee, FL 34746 USA

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EIN

80-0855060

NTEE code info

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Hope Partnership operates a both/and approach to addressing poverty and homelessness. We focus on direct services with those that we work with and we also address the systemic issues that perpetuate poverty and homelessness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hope Center-Diversion & Family Advocacy

This program works to restore dignity and self-determined success to those in need in our community through a holistic approach to case management, funds assistance, and life skills.

Population(s) Served
Families
Unemployed people
Economically disadvantaged people
Immigrants

The Rapid Rehousing (RRH) program is a short-term housing program that helps families and individuals who are experiencing homelessness transition to stable housing by following a housing first and harm reduction philosophy.

Population(s) Served
Homeless people

IDignity was created to assist those experiencing homelessness and poverty in Central Florida by navigating the complexities of obtaining their personal identification, such as birth certificates, Florida ID cards, and Social Security cards. Lack of identification prevents homeless individuals from applying for services, finding adequate housing, or securing long-term employment.

Population(s) Served
Economically disadvantaged people
Out-of-home youth
Multiracial people
People of African descent
People of Latin American descent

The Good Neighbors program will connect our homeless neighbors to temporary employment as a stepping stone to achieve their long-term goals. We are striving to improve the economic well being, overall health, and housing stability of individuals experiencing homelessness in Osceola County.

Population(s) Served
Economically disadvantaged people

Each week we provide emergency food for families and individuals in need in our community. In response to the COVID-19 pandemic, food insecurity has increased in our community. Families can remain in their vehicles to receive approximately 10 lbs of food each week as nutritionally balanced as our supplies allow.

Population(s) Served
Families
Families
Economically disadvantaged people
Adults
Children and youth
Unemployed people

Hope Cares’ Outreach Program is assessing the needs of chronically homeless individuals and providing them with the resources and services that will ultimately move them towards permanent housing.

Population(s) Served
Homeless people
People with disabilities
Substance abusers
Veterans

Youth cross-system navigators support YYA (youth and young adults) as they move through the
system from front-door access to stable housing. They serve as a single point of contact for YYA as they seek housing and navigate complex systems (schools, juvenile justice, foster care, health care, workforce and benefits). They partner with the Youth Coordinated Entry System Manager to identify youth,
divert youth and connect youth to CES and other housing options and resources.

Population(s) Served
Young adults

Where we work

Awards

Neighborhood Builder 2016

Bank of America

Central Floridian of the Year 2019

Orlando Sentinel

External assessments

Evaluated via the Impact Genome Project (2019)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Extremely poor people, Low-income people, Working poor

Related Program

Hope Center-Diversion & Family Advocacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of individuals housed through either Rapid Rehousing or our proprietary program Hotel2Home.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants, Undocumented immigrants, Economically disadvantaged people, Adults, Families

Related Program

Hope Cares-Food Distribution

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Prior to 2020, our food pantry was limited to active clients for monthly distribution. As a response to the COVID-19 pandemic, we scaled up our food distribution to weekly for all those in need.

Average change in income of clients served (in dollars)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Hope Center-Diversion & Family Advocacy

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Hope Cares- Homeless Outreach & Navigation

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of homeless individuals placed in stable housing either through Permanent Supportive Housing, or our family reunification program which began in 2022.

Number of direct care staff who received training in trauma informed care

This metric is no longer tracked.
Totals By Year
Related Program

Hope Center-Diversion & Family Advocacy

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Beginning in 2021, Hope Partnership began the process to become Sanctuary Institute Certified in Trauma-informed care. As of March 2022, all staff of Hope Partnership has received the 5-day training.

Number of clients assisted with legal needs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

IDignity, Osceola

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Tracking the number of individuals provided Identification Services and document acquisition from our Director of Legal Services.

Number of clients satisfied with employment training services

This metric is no longer tracked.
Totals By Year
Related Program

Hope Works- Good Neighbors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of clients connected to full-time and/or part-time employment.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hope Partnership is unique in that it operates a both/and approach to addressing poverty and homelessness. We focus on direct services with those that we work with by providing resources such as housing, employment, identification cards, access to health services, and other barriers an individual may face in our system of care. However, we also address the systemic issues that perpetuate poverty and homelessness such as building housing to address the housing crisis, writing and advocating for public policy that supports our mission, and conducting research, advocacy, and support that will elicit social change. We do this work by filling in gaps in the community and are willing to take risks that could be solutions. Hope Partnership is committed to trauma-informed care and have a willingness to be client-centric in encouraging those we work with to have “self-determined success, ” that is the client sets their goals and we work with them to achieve them as opposed to a self-sufficiency model that may set unobtainable goals.

Hope Partnership addresses the needs of our community by partnering with over 60 agencies, providing employment skills, and case management to help families become self-sustaining. We use the self-sufficiency rating scale, an 8-point matrix, to assess families’ hierarchy of needs from nutrition, to education, to employment, to housing, to parenting skills. We assess and with the family make goals towards working towards a new path. We have a staff of six case managers who meet with clients and a volunteer employment specialist who helps individuals secure employment. Our staff also includes a Program Director, Development Director, Development Assistant, Facilities Manager, Director of Community and Legal Services, Director of Community Development, and a Chaplain along with the Executive Director. Externally, many volunteers, churches, and community business such as Florida Hospital, Walt Disney World, and the Bank of American Neighborhood Builder Award support us.

Our agency still strives to implement our housing first model of care. Barriers to this include housing location, understaffing in navigation and case management, and employment. This our community wide issues that we have been working within our city and county to find solutions together through the regional effort to end homelessness. We are also in the process of renovating a hotel into affordable housing units -- studio apartments.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback

Financials

Hope Partnership
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hope Partnership

Board of directors
as of 02/19/2024
SOURCE: Self-reported by organization
Board chair

Adrianna Sekula

Tedd Lingo

Retired

Kelly Roberts

Westgate Resorts

Adrianna Sekula

Solidarity Partners

Bridget Keefe

Orlando Health

Shelley Lauten

Retired

Susan Caswell

Osceola County

Nancy Alvarez

WESH 2

Jennifer Bondy

Overstreet Law

Carol Carbrey

Community Presbyterian Church

Johann Krieger

Gaylord Palms

Mike Morgan

Morgan & Morgan

Matthew Quainoo

Solid Rock Church of God

Candice Simmons

Wells Fargo

Keithan Brown

AdventHealth

Tajiana Ancora-Brown

Walt Disney World

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/19/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 10/30/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.