Hope Partnership

Empowering Neighbors. Strengthening Communities. Building Hope.

aka Community Hope Center Inc.   |   Kissimmee, FL   |  www.thehopepartnership.org

Mission

Hope Partnership aims to provide a holistic continuum of care in order to end homelessness and poverty in Central Florida. We will do this by connecting service providers, businesses, investors, and clients with evidence-based solutions and trauma-informed care practices in order to strengthen communities, empower our neighbors, and build hope.

Ruling year info

2014

CEO

Rev. Mary Downey

Main address

2198 Four Winds Blvd.

Kissimmee, FL 34746 USA

Show more contact info

EIN

80-0855060

NTEE code info

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hope Center-Family Advocacy

This program works to restore dignity and self-determined success to those in need in our community through a holistic approach to case management, funds assistance, and life skills.

Population(s) Served
Families
Unemployed people
Economically disadvantaged people
Immigrants

The Rapid Rehousing (RRH) program is a short-term housing program that helps families and individuals who are experiencing homelessness transition to stable housing by following a housing first and harm reduction philosophy.

Population(s) Served
Homeless people

IDignity was created to assist those experiencing homelessness and poverty in Central Florida by navigating the complexities of obtaining their personal identification, such as birth certificates, Florida ID cards, and Social Security cards. Lack of identification prevents homeless individuals from applying for services, finding adequate housing, or securing long-term employment.

Population(s) Served
Economically disadvantaged people
Out-of-home youth
Multiracial people
People of African descent
People of Latin American descent

The Good Neighbors program will connect our homeless neighbors to temporary employment as a stepping stone to achieve their long-term goals. We are striving to improve the economic well being, overall health, and housing stability of individuals experiencing homelessness in Osceola County.

Population(s) Served
Economically disadvantaged people

Each week we provide emergency food for families and individuals in need in our community. In response to the COVID-19 pandemic, food insecurity has increased in our community. Families can remain in their vehicles to receive approximately 10 lbs of food each week as nutritionally balanced as our supplies allow.

Population(s) Served
Families
Families
Economically disadvantaged people
Adults
Children and youth
Unemployed people

Hope Cares’ Outreach Program is assessing the needs of chronically homeless individuals and providing them with the resources and services that will ultimately move them towards permanent housing.

Population(s) Served
Homeless people
People with disabilities
Substance abusers
Veterans

Where we work

Awards

Neighborhood Builder 2016

Bank of America

Central Floridian of the Year 2019

Orlando Sentinel

External assessments

Evaluated via the Impact Genome Project (2019)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Related Program

Hope Center-Family Advocacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants, Undocumented immigrants, Economically disadvantaged people, Adults, Families

Related Program

Hope Cares-Food Distribution

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Prior to 2020, our food pantry was limited to active clients for monthly distribution. As a response to the COVID-19 pandemic, we scaled up our food distribution to weekly for all those in need.

Average change in income of clients served (in dollars)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Hope Center-Family Advocacy

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Community Hope Center addresses the needs of our community by partnering with over 60 agencies, providing employment skills, and case management to help families become self-sustaining. We use the self-sufficiency rating scale, an 8-point matrix, to assess families’ hierarchy of needs from nutrition, to education, to employment, to housing, to parenting skills. We assess and with the family make goals towards working towards a new path. We have a staff of six case managers who meet with clients and a volunteer employment specialist who helps individuals secure employment. Our staff also includes a Program Director, Development Director, Development Assistant, Facilities Manager, Director of Community and Legal Services, Director of Community Development, and a Chaplain along with the Executive Director. Externally, many volunteers, churches, and community business such as Florida Hospital, Walt Disney World, and the Bank of American Neighborhood Builder Award support us.

Our agency still strives to implement our housing first model of care. Barriers to this include housing location, understaffing in navigation and case management, and employment. This our community wide issues that we have been working within our city and county to find solutions together through the regional effort to end homelessness.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

Hope Partnership
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hope Partnership

Board of directors
as of 8/19/2021
SOURCE: Self-reported by organization
Board chair

Shelley Lauten

Retired

Term: 2021 - 2022

Dave Koepsell

Chick Fil A

Desiree Matthews

City of Kissimmee

Michele Swanson

Community Presbyterian Church

Rob Holborn

William Lewis

Community Presbyterian Church

Shawnna Childress

IBM

Tedd Lingo

Retired

Richard Ward

Amita Shah

Christine Arendas

Kelly Roberts

Sue Ring

Tryphenia Sonnylal

Sue Vasquez

Esther Rodriguez

Rick Melero

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 02/08/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 02/08/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.