Programs and results
What we aim to solve
To respond to the changing environment, United Way of Yellowstone County (UWYC) has transformed from primarily a fund raising and allocating organization to an organization that is committed to achieving significant community impact, through an integrated model of community development and resource development strategies.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
School Success
Helping Children and Youth Achieve Their Potential
Children are able to grow physically, emotionally, socially, intellectually to their potential by having:
• On-going relationships with caring adults;
• Safe places and activities, especially during non-school hours, where young people can learn and grow;
• Effective Education
• Opportunities to give back to the community through service.
• Are healthy and avoid risky behaviors
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Average number of service recipients per month
This metric is no longer tracked.Totals By Year
Population(s) Served
Adolescents, Children, Infants and toddlers, Preteens
Related Program
School Success
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of youth who have a positive adult role model
This metric is no longer tracked.Totals By Year
Population(s) Served
Preteens, Adolescents
Related Program
School Success
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of clients who report that services/supports are available when needed, even in a crisis
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Engagement - Build Relationships, Drive Impact, Generate Revenue Creating a Modern United Way Volunteer Journey.
Operations & Capacity - Take care of UWYC’s People and Grow the Organization’s Internal Infrastructure and Capacity.
Resource Development - Increase Financial Sustainability & Storytelling.
Impact - Identify and address community needs through grant funding, programs, and coalitions.
What are the organization's key strategies for making this happen?
See attached strategic plan.
What are the organization's capabilities for doing this?
In 1961, a group of community leaders gathered because they wanted to do something more for our community. Before United Way of Yellowstone County existed, there were two important organizations that served as the foundation and inspiration: The Billings Community Chest and United Neighbors of Greater Billings.
Over the course of six decades, United Way of Yellowstone County has invested more than $47 million to our community in the form of allocations, designations, grants, and most recently, immediate need grants in response to COVID-19.
The impact we’ve made together—and will continue to make for generations to come—is a reflection of the strength of our partnerships and our dedication to making a positive impact on every person who lives, works, and plays in Yellowstone County. Our priority areas continue to be a staple of our community—crisis stability, school readiness and success, and senior independence.
What have they accomplished so far and what's next?
We created a triennial strategic plan that launched 7/1/2021.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
United Way of Yellowstone County serves all people. People who face oppression as a result of culture, geography, genetics, economy and environment, and for those who also endure judgement and systemic oppression that comes with other marginalized identities.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls,
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
Through backboning the Continuum of Care Coalition, we were able to bring together the right people at the right time to launch a low barrier shelter.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
It allows us to modify our programing and responding to emerging community need.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
United Way of Yellowstone County Inc
Board of directorsas of 09/10/2021
Katie Edwards
Western Security Bank
Term: 2021 - 2022
Bret Rutherford
Yellowstone County
Brenda Koch
Billings School District 2
Kristie Jessup
Community Volunteer
Matt Schafer
MK Weeden Construction Inc.
Pete Buchanan
Montana Campus Compact
Craig Burke
Entre Technology
Theresa Hinz
Phillips 66
Shawn Hinz
RiverStone Health
Robbie Neihart
Performance Engineering
Pete Philippi
Scheels
Jill Quade
ExxonMobil
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 09/10/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.