Missoula Aging Services

Goal 1
Develop innovative, sustainable services that reflect and support the mission and vision.

Goal 2
Assure financial stability through diversified sustainable funding.

Goal 3
Serve as the voice of older adults, adults with disabilities, and those who serve them by advocating, collaborating, and communicating in support of their needs.

Goal 4
Develop and leverage volunteers to meet the needs of an aging population.

Goal 1 - Develop innovative, sustainable services that reflect and support the mission and vision.

Strategy 1
Expand, strengthen and diversify services to meet identified community needs.

Strategy 2
Develop volunteer and paid staff skill sets in support of community education for all ages on financial readiness.

Strategy 3
Regularly evaluate programs and services for affordability, sustainability, efficiency and effectiveness.


Goal 2 - Assure financial stability through diversified sustainable funding.

Strategy 1
Challenge Board and MAS leadership to collectively establish and achieve reasonable annual financial goals for the next 3 years.

Strategy 2
Acquire business development expertise to promote and educate about services.

Strategy 3
Build-on the business plan for statewide financial services (406) through partnerships and contracts.

Strategy 4
Create “brand awareness” by establishing a continuum of services that are affordable and accessible.


Goal 3 - Serve as the voice of older adults, adults with disabilities, and those who serve them by advocating, collaborating, and communicating in support of their needs.

Strategy 1
Actively build community-wide (organizations as well as individuals) awareness of needs and resources relating to aging, disability, and volunteer services.

Strategy 2
Strengthen our referral system/network.

Strategy 3
Assess effectiveness of our communication methods, etc., and improve strategies as needed.

Strategy 4
Form Advisory Council.

Strategy 5
Continue active listening strategies ensuring that all voices are heard.


Goal 4 - Develop and leverage volunteers to meet the needs of an aging population.

Strategy 1
Identify organizations that serve older adults and can be enhanced through volunteer opportunities.

Strategy 2
Explore opportunities that promote fee-for-service connected to providing or managing volunteers.

Missoula Aging Services is a 501(c)3 nonprofit organization with over 60 staff members and a budget of more than $5 million.

Since 1982, we have been serving Montanans with programs that promote the independence, dignity, and health of older adults and those who care for them. Missoula Aging Services works to address the health and well-being of older adults in all aspects of daily life, allowing them to age with confidence. Whether providing nutritious meals to homebound individuals, assisting with questions about retirement, or supporting people living with dementia, Missoula Aging Services connects people with the resources to live full, independent lives as they age. Our work is made possible by a dedicated team of staff members diverse skillsets, as well as hundreds of donors and volunteers who give their time and money to make Missoula a more caring and welcoming community for all.

The organization serves as the designated Area Agency on Aging (AAA) for Missoula and Ravalli Counties. Missoula Aging Services is part of a network of ten AAA organizations that help older adults across the state of Montana. Since 2006, Missoula Aging Services has also served as an Aging and Disability Resource Center (ADRC) for Missoula and Ravalli Counties. As an ADRC, the organization is able to provide in-depth assistance for people in need of long-term care.

Through MAS programs and services, thousands of local older adults and caregivers receive support every year, and we continue to work on developing new programs to better meet the needs of our community.

We are currently in the final year of our Strategic Plan, which has been extended through 2023 in order to more fully respond to the new needs of the Missoula community in the wake of the pandemic. During the current plan period, progress has been made across all Strategic Priorities including: evaluating current programs to improve existing programs and develop new programs as needed to meet the needs of clients, assuring financial sustainability, building awareness of needs and resources, developing and leveraging volunteers, and strengthening administrative support to meet the needs of our growing programs and services.

Significant achievements during the current Strategic Plan include launching Memory Care Support Services to provide dedicated support for older adults living with memory loss, increased long-term funding through an updated Missoula County Mill Levy, and a number of remodels to our office space, including safety improvements and a new welcome area for visitors. All of these advancements expand our ability to serve the growing population of older adults in Missoula County, Montana. At the same time, the COVID-19 pandemic has brought many changes and unexpected needs in our community. The next strategic plan is an opportunity to continue expanding services to meet Missoula County's "new normal".