Beyond Sport

Who are the people you serve with your mission?

We primarily serve any type of organization that uses sport as a tool for social change. By extension, we also then serve the people and communities that these organizations support.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.),

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups,

What significant change resulted from feedback?

In 2021, we partnered with global brand Rexona (Unilever) to support coaches and community leaders around the world with free training videos that will give people the skills to create inclusive sports programming. In our first year, we worked with leading practitioners to create hour-long videos focusing on topics like: "putting gender equality at the heart of your programming" and "creating inclusive spaces for children of all abilities." In a year-end survey, we asked community coaches who took part in the trainings what modules they would like to see in year two of the program. An overwhelming number of coaches indicated that they wanted material that would help them create inclusive programming for LGBTQIA + members; now, we are nearly finished with an LGBTQIA+ module for Year 2.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

We often act as a liaison between corporate funder and community non-profit. By routinely asking for feedback from community nonprofits, we are able to present the needs of these groups in a way that will protect them from over-reporting. For example, when organizations share with us that the reporting they have been requested is burdensome, that allows us to make the case to reduce the number of touchpoints and reporting asks for the coporate funder.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is hard to come up with good questions to ask people,